Royal Caribbean International

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Dominique Claudel

Windjammer Manager

Dominique Claudel
Windjammer Manager Dominique Claudel has been providing Royal Caribbean International guests with superb dining experiences for over 15 years. While he thrives on interacting with guests and fellow staff members, the biggest part of his job is making sure all your dining needs and requests are satisfied. Get to know more about the man behind the smile.
So, how did you get started?
Well, I started very young. My family owned a restaurant, so I had a good idea of what the business was like. I went to catering school at about 15 and next, hotel management school. My first job was in the western area of France. After that I spent one year in the Army (mandatory in France) and then I was off to Royal Caribbean.
What is your favorite part of the job?
Interacting with the guests. I also spend a lot of time interacting with the staff. I'm always available to hear their suggestions and assist when needed.
Any challenges?
The most challenging part of every cruise is making sure every request is accommodated. Whether it's time, location, table size or window seating, we try our best to make guests happy.
What is your favorite destination?
I really enjoy the Europe and Transatlantic cruises. There's so much history and culture - so much more to explore.
Do you travel when you're not on the ship?
I do try to travel, but it depends on the amount of time I have off. Sometimes I cruise. I enjoy Greece, Italy, England, Spain and Germany. And I hope to visit Australia, New Zealand and the Far East someday.
How do you make guests' dining experience extra special?
We work hard to communicate with guests and accommodate every request. For instance, we may change the style of the service to match a guest's preference - whether it's more engaging or quieter interactions.
Do you keep in touch with guests?
Some of my guests I know from way back when I was a waiter.
What's your biggest responsibility
Guest satisfaction. It's absolutely necessary. It's the only way to run this business.

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