Itinerary Updates

 

Itinerary Updates



Empress of the Seas additional cancelled sailings
April 25, April 30, May 5, May 9, May 14, May 19 and May 23


Royal Caribbean International is canceling seven additional Empress of the Seas' sailings on April 25, 30, May 5, 9, 14, 19 and 23.


Modernizing Empress of the Seas for her return to the Royal Caribbean International fleet began in late February. As work has progressed, we learned that more significant infrastructure and physical improvements across the ship's multiple galleys and provisioning areas were needed to meet our high standards.


We decided that instead of simply repairing the five galleys, we would completely rebuild them, starting from scratch with entirely new infrastructure and all new equipment, at a cost of $10 million.


Guests originally booked on the March 30, April 4, April 7, April 11, April 16 and April 21 sailings and rebooked on one of the newly cancelled sailings will receive a full refund and a future cruise credit of 100%.


Guests scheduled to sail within 14 days of departure on the cancelled April 25 or April 30 sailing, who do not rebook, will receive a full refund and a future cruise credit of 50% of the fare paid.


All other guests scheduled to sail on the May 5th - May 23rd sail dates will be provided an onboard credit if they rebook to another Royal Caribbean sailing.


Please contact your booking professional by April 30th for reaccommodation. Refunds will be issued to all guests that have not reaccommodated by this date.


Guests with air transportation booked through Royal Caribbean International that transfer to another sailing will be rebooked on new flights at no cost to the guest provided the same gateways are used. If a guest purchased their own airfare, we will be covering their airline change fee provided.


Our travel partner's commission for these sailing will be protected, as long as the bookings are named and deposited regardless if they will rebook with us. In addition, travel partners will receive a rebooking bonus from Royal Caribbean.


We sincerely apologize to our guests and travel partners for the inconvenience, and hope they understand that more time was needed to ensure Empress of the Seas meets the standards for quality our guests expect from Royal Caribbean.




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