Q
How can I report a lost Item?
A
If after your cruise has ended, you discover that you have lost or left an item onboard please fill out a Lost and Found Request Form with Chargerback*. We will make every attempt to locate the items and return it to you. If found, all items will be shipped to the guest at their expense at a price determined by the courier company. Due to Customs and other factors, there may be a delay in shipping, or some items may not be deliverable.
Please keep in mind that unfortunately, certain items cannot be recovered and/or delivered. These are some examples:
- Food & Beverage
- Clothing Items
- Money, casino chips, or credit cards (Credit cards are destroyed for your protection, and Casino chips/money are processed onboard and added to the credit card on file)
- Personal Products- Makeup, Grooming Items, Perfumes, Lotions
- Alcohol or tobacco item
- Any other item that may pose a risk or is prohibited by law
*The form is available in other languages as well in case you need it: Spanish, French, German, Portuguese, Hong Kong Traditional Chinese, Chinese, Simplified, Korean, Japanese.
