Ask Adam Blog Series – July 2013 Q & A

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We appreciate all of the questions submitted to our monthly “Ask Adam” blog series. If you have a question you would like to ask Adam regarding Royal Caribbean or his life as the President & CEO of Royal Caribbean International, please post it in the comments below or on our Facebook wall.

Q:  Adam, when will your next new ship be built and what would be your dream feature for it? – Katie M. 

A:  Hi Katie, we are currently building four ships. Quantum of the Seas will begin sailing from the New York area in November, 2014.  Her sister ship, Anthem of the Seas, and a third Oasis Class ship will begin sailing in 2015 and we have a third Quantum Class ship on order.

One of the great things about Royal Caribbean International is we bring our dreams to life on our new ships.  One dream feature is Ripcord by iFly®, which is a realistic skydiving experience in a totally controlled environment onboard Quantum of the Seas.

Q:  My family and I love Royal Caribbean, but my son keeps asking why your ships don’t have any water slides. He did love your kids’ club, but are you planning to have water slides on your ships? – Michelle H. 

A:  Hi Michelle, we continue to receive very positive feedback about our Adventure Ocean program and I’m glad your son enjoyed the program.  At this time we don’t have plans to build water slides; however, we will send this suggestion along to our New Build team.

Q:  Our family of five loves to cruise on Royal Caribbean. When I call to book for five, though, my youngest son has to be put on a separate reservation. Why are reservations limited to only four people? Thanks for your time. – Nancy L.

A:  While our ships have changed and grown to have more than 4 guests in a stateroom, our system has a limitation to hold four people on a booking.  We are currently working on many system enhancements, one of which should remedy this.  As with any new system, development and implementation takes a bit of time, so please bear with us.  We are sorry for the inconvenience that this has caused you.

Q:  Adam, do you offer frequent cruiser discounts and/or referral discounts? I got my friends to cruise with you… they actually set sail today! I’m looking forward to planning my next Royal Caribbean cruise, too. – Melanie M. 

A:  Hi Melanie, thank you for reaching out to us.  There are many offers for our frequent guests to choose from.  Our Crown & Anchor Society members, are eligible for savings certificates on select sailings, we offer balcony & suite discounts for Platinum and above tiers and there is an onboard booking bonus for reserving your future cruise while onboard.  Crown & Anchor members also enjoy an exclusive reward when they bring friends along to experience their first Royal Caribbean International® cruise vacation through our Bring a Friend promotion.  For more information on these benefits, be sure to enroll into the Crown & Anchor Society.

Q: Hi Adam, why have you taken the golf simulators off of your ships? – Ronald Y.        

A:  Hi Ronald, we have taken a few golf simulators off our ships but not many.  Instead we have replaced the golf simulators with a multi-sport simulator that offers golf, football, soccer, baseball and more, in order to provide our guests with more choices.

Q:  What training programs are in place for your staff that help improve service for customers with disabilities? In addition to the needs of older people in wheelchairs, there are a range of disabilities that deserve better awareness. As a young person with a disability, a priority line for guests with disabilities would be helpful, especially for shore excursions. Thank you. – Kathryn J. 

A:  Hi Kathryn, we offer instructor led training along with videos to our staff on how to assist guests with disabilities.  We highlight the various needs as well as the products and services we offer for guests with different types of disabilities including mobility, hearing and visual disabilities. We also instruct people-first language and how to interact effectively with guests with disabilities.  We have consulted people with disabilities and disability organizations to help create our training program. Whenever possible we offer a priority line for guests with disabilities at the pier as well as expedited boarding.  While we don’t offer a priority line for excursions on our ships, we do offer a lowered counter at our Explorations! desk on most ships.

Q:  Hello. With the huge increase in cruise passenger numbers in Australia, are there plans to keep a ship there permanently? Rhapsody of the Seas and Radiance of the Seas, in particular have fantastic reputations. I think there would be a number of advantages should your company take up such a position. – Maria T. 

A:  Australia is a great market with wonderful destinations and cruising is a great way to see the region.  An additional benefit is that the high season for Australia coincides with the low season for most other regions.  This also means that if we had a ship year-round we would be there during the low season and have to forgo opportunities in other markets, like China and Alaska, during their high season.  I am sure that there would be benefits to having a year round program but at the moment we do not wish to pull away from existing programs in other markets.  

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