Ask Adam Blog Series – June 2012 Answers

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The thermometers have really started to rise as summer continues to heat up and so has the June edition of our Ask Adam Blog. To see responses from May please click here, or if you have a question you would like to ask Adam regarding Royal Caribbean or what he’s been up to, please follow this link to our Facebook Discussions page and submit your questions there.

Hi Adam! Are there any plans to offer more 5K races (or longer distances) in 2013? – Krista F.

Hi Krista, we will be having more Royal 5K races in 2013 and while we do not currently have plans to make the races longer, I think that is a great idea and we will keep it in mind. Please stay tuned for more information as we confirm our race dates for 2013!

As Diamond Plus cruisers, we love the December Celebration events. I thought I read earlier in the year that there is one scheduled again for this December, but now I’m being told that no decision will be made until July. We aren’t booking until we hear! – Jan N.

The December Celebration event has been quite popular and I’ve taken advantage of it the past two years. Will Royal Caribbean be doing this again in December? – David B.

I am happy to report that we are having the December Celebration this year. Details of the celebration will be announced today, please stay tuned and we look forward to seeing you onboard.

Why are the cruises out of New Orleans and Galveston only during the winter? Are there any plans to extend to this area year-round? – Kendra

Our ships which operate in New Orleans and Galveston operate in Europe during the summer. We have many wonderful itineraries during the summer and we simply do not have enough ships to offer a summer program in New Orleans and Galveston at this time.

Hi Adam, my partner and I just made the Pinnacle Club Member status on the Voyager of the Seas had an amazing time with the crew and friends. My question – will there be any added benefits to the Pinnacle Club Member status such as unlimited internet and/or additional usage of complimentary laundry? – Roger

Congratulations on reaching the highest tier in the Crown & Anchor Society! Recently we added Gold Card benefits for Pinnacle Club members in addition to your current benefits. Now, even when you sail in a stateroom that’s not a suite, you can enjoy priority tender on select cruises, VIP pool deck seating where available, private seating at breakfast and lunch in specialty restaurants on Voyager and Freedom class ships, complimentary luggage valet and onboard check in service, access to Labadee cabanas and complimentary pressing on Formal night. We do evaluate our member benefits on a frequent basis and will include your suggestions in our evaluation. We look forward to seeing you onboard – Enjoy!

Jewel of the Seas is my favorite ship. I see that it will not be in Harwich in 2013. Will it return in 2014 or is this the last we will see of her? – Darren G.

Thanks Darren, Jewel of the Seas is indeed a beautiful ship. Starting in spring of 2013, Jewel will be deployed out of San Juan and will be there at least until the following spring. We are still in our planning stages for deployment beyond spring of 2014 so please check back early next year.

When will we find out more about the Sunshine Class ship? – Andrew Z.

At this time there is not a lot I can disclose about Sunshine, however, there are some things that I mentioned in a blog post that might interest you.

We have mixed emotions in Baltimore about losing Enchantment of the Seas and the marvelous crew and staff that we have come to love these past three years. However, we are very pleased to welcome back the newly enhanced Grandeur of the Seas once more. When ships are relocated, how much consideration is given to crew and staff desires to remain with either the ships or home ports? Will the Monarch of the Seas crew be given priority to move to Enchantment of the Seas if they want, and will the Enchantment of the Seas crew also be allowed to transfer to Grandeur of the Seas and continue sailing with us from Baltimore? Jim M.

When any ship leaves the fleet, we ask our crew for their ship transfer preferences and do our best to accommodate their requests. When a ship changes deployment, we tend to only make select personnel changes which are more based on operational need to ensure continuity of management teams on both ships.

I am glad to hear you are looking forward to welcoming Grandeur of the Seas back to Baltimore. She was transformed during an ambitious makeover in May and you may not recognize her. Some of the Oasis-class upgrades she received are five new dining venues including the Chef’s Table, which offers a meal prepared privately and personally by our chef de cuisine, an outdoor movie screen, new entertainment in the Centrum, new bathrooms and completely remodeled interiors. We hope to welcome you back onboard soon.

Adam, would Royal Caribbean ever consider a 4-day cruise to Labadee? It would be 2-days at sea and an overnight in Labadee (maybe a Labadee beach party). – Rita G.

Hi Rita, many thanks for this suggestion. We would certainly consider this suggestion as Labadee provides a tremendous experience for our guests. In fact, we actually offered this as the first sailing on Oasis of the Seas for 4-nights only sailing to Labadee.

Approximately how many cruisers choose to sail onboard Royal Caribbean each year and how many members are there in the Crown and Anchor Society? – Tom H.

Royal Caribbean Cruises Ltd. carried 4.9 million guests in 2011, please note this is not by brand but across the entire company and worldwide we have just shy of 7 Million members in the Crown & Anchor Society.

Adam, I was wondering if you have any plans of replacing Explorer of the Seas anytime soon in Cape Liberty, NJ? My wife and I have cruised on it several times and we are looking forward to experiencing a newer ship which is within driving distance from our home in Pennsylvania. – Joe O.

Adam, my wife and I live in Pennsylvania and would like to cruise out of Cape Liberty, NJ more often due to the hassles of flying these days. Are there any plans to move a larger ship there in the future or are there problems with the bridges or harbor that would prevent this. We recently cruised Allure of the Seas and were blown away by the beauty and features on this ship!! – Joe O.

Adam, I recently heard that your contract in Cape Liberty, NJ is expiring and it has not been renewed. Does this mean that Royal Caribbean is pulling out of Cape Liberty? – Joe O.

Thanks for your interest and support for Explorer of the Seas and our departures from Cape Liberty Cruise Port in Bayonne, New Jersey. Our deployment in Cape Liberty is set through April of 2014 and we do not have plans to change ships before then. We are currently reviewing our deployment for summer 2014 and beyond. We are pleased with the following Explorer of the Seas has in the region, but please check back with us next spring when we will be able to provide an update. Thanks for your continued support of Royal Caribbean. I am happy to hear your impressions of Allure of the Seas.

Hello Adam, we were on a cruise on Allure of the Seas in December and Mariner of the Seas a week ago. Why has the muster drill changed so drastically? We have cruised several times and always found the prior muster drills to be much more believable and captured considerably more attention on the part of the passengers. We have always been impressed with the serious nature of the muster drills onboard Royal Caribbean, but now we are very concerned. – Sharon

Hi Adam, I’ve never been on a cruise before and have been seriously considering booking and Royal Caribbean would be the only choice for me. I am curious, with the recent cruise situations can you speak to the safety of a Royal Caribbean cruise, and what you’re team has in place to make sure nothing like what I’ve seen in the news happens on an Royal Caribbean cruise? Thanks so much! – Brian P.

Why do you have tender stations in the dining room? The dining room is nowhere near a lifeboat if there was an emergency. Isn’t the whole point of a muster drill to show people where their lifeboat is in an emergency? –Debbie K.

Hi Sharon, Brian and Debbie, at Royal Caribbean International we take muster drills very seriously, and expect our guests to do the same. As you know, all guests and crew must complete a procedure known as the muster drill to ensure they are familiar with what to do and where to go in the unlikely event of an emergency. Since this past February 2012, all muster drills onboard are conducted before the ship leaves port to begin the sailing.

During the drill, we provide all guests with the location (muster station) where they are to assemble in the unlikely event of an emergency and additional safety information (i.e., how to put on a life jacket) is presented. To further ensure guests are aware of their specific muster location, we identify it on each guest’s card key. The location is also prominently noted on the back of every stateroom door.

In the event of a true onboard emergency the inside muster stations are considered intermediary stations where guests assemble while the Captain deals with the situation at hand. The assembly stations are a safe haven for guests as it allows us to easily share information; provide reasonable comfort and food and beverage if needed. All of the assembly stations are positioned next to life saving appliances in conjunction with the International Maritime Organization guidelines and flag state approvals. The life-saving appliances are to be used only when necessary. In the event of an actual emergency, crew members will be stationed throughout the ship and can direct you to your muster station.

We also take our crew training very seriously. In addition to the muster drill for our guests, our officers and crew conduct weekly, monthly and annual drills on every ship, and complete extensive training, certification and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures.

While you may have noticed a change in how we conduct our muster drills, the safety and security of our guests and crew continues to be our highest priority and fundamental to our operations. Our marine safety record over our 42-year history clearly illustrates our commitment to the safety of the millions of guests and crew that sail on our ships. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities – these are all part of our ongoing commitment to innovation and continuous improvement in every aspect of our business. To learn more about our safety & security procedures, please click here.

Thanks to everyone for submitting questions, and remember if you have a question you would like to ask, please click here. If you have a customer service related issue, the quickest way to obtain a response is to fill out our contact form here: http://bit.ly/c44GkU