Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

“It Starts with Us”: Lisa Bauer Recaps the 2011 Fleet Operations Conference

Lisa BauerA couple of weeks ago, Captain Bill and I hosted the majority of our Captains and Hotel Directors at our annual Fleet Operations Conference which was held in Las Vegas this year.  Since our Marine and Hotel teams work together as one team, we hold a joint meeting to ensure everyone is aligned on key strategies for the year.  Our theme of the meeting was “It Starts with Us” and was focused on leadership and developing our people.

One of the meeting highlights was our keynote speaker, Captain Michael Abrashoff, who wrote a book “It’s Our Ship”.  He shared how he turned one of the worst performing ships in the Navy to the number one ship.  He really hit on the importance of empowering, developing and supporting your crew, as well as the importance of training.  He was an excellent presenter and truly one of the best speakers I’ve seen because he had great examples of everything he did and how he was personally involved.

The week also featured a number of key sessions from other departments that play a strong role in the cross functional support of the fleet, including  senior leadership from Marketing, Brand Finance, Safety, Security and Environment, Our Chief Medical Officer, Chief Information Officer, Corporate Controller, and Supply Chain.  The meeting provided a way for each department to update everyone on key strategies to support the fleet, which led to a highly interactive session to discuss some “hot” topics. 

We also had several round table discussions to solicit feedback and suggestions from the fleet on how we could continue to deliver the WOW for our guests.

It was Captain Bill’s birthday during the week, so we invited “Marilyn Monroe” to sing to him for his birthday.  There may have been a few show girls as well – all in good fun. 

Splendour of the Seas

The highlight of the week was definitely the 2010 Awards banquet. The energy and spirit in the room was very special.  Everyone cheered wildly and the evening even inspired a few standing ovations.  It is difficult to describe the sense of camaraderie and spirit that the fleet shares with each other.

Captain Rob Hemstead won an award for the Captain with the most positive comments for the year, and also presented awards for various categories, including friendliest ship.  The most coveted award of the evening is definitely Ship of the Year.  We had a three way tie this year – which is unprecedented.  Congratulations go to Radiance of the Seas, Rhapsody of the Seas and Spendour of the Seas.  We couldn’t give a second place because there was a nine way tie for second!

Rhapsody of the Seas

2 responses to:
““It Starts with Us”: Lisa Bauer Recaps the 2011 Fleet Operations Conference”

  1. Eric Groody

    Thank you for this update. It is great to see both corporate and peer recognition for consistent performance. We have always had very positive experiences on our Royal Caribbean International cruises, so I can see where many ships would be tied for top honors. The consistent delivery of “Wow” is why we will continue to cruise exclusively with RCI.

    Keep up the great work and keep these type of informative blog posts coming!

    • Adam

      You’re very welcome, Eric, and thank you so much for your comment as we really do appreciate your feedback. We are happy that all of your Royal experiences have been happy ones and we will continue to deliver the “WoW” to ensure you will always continue to enjoy cruising with us.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@Onezwa__ You can send your CV to us at cruiseshipjobs@rccl.com. Good luck!
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@MartinRoberts60 We're sorry to hear about this & we'd appreciate any additional feedback you could provide us at http://t.co/Bm5SvRAcHJ.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@mjsamus We are happy to help you with your concerns. Please DM us your contact information as well as your reservation number. Thank you.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@I_am_Jay_G Let the four month countdown begin! What are you most excited for onboard?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@ten2and4 We're so glad to hear you enjoyed your time onboard Allure! Where do you want to sail to next?
Sightsee from your deck chair.

#royalwow views captured by guest poordany on Instagram.
Vacation over too quickly? Sail back to back on Oasis of the Seas this fall and experience Europe like never before.
http://bit.ly/1lRMvKl
Some of our favorite guest photos from Labadee. http://bit.ly/1iKMoVI
We had an amazing time showcasing Quantum Dining in Aspen. Thank you to our friends at +FOOD & WINE http://bit.ly/QuantumDining
Go behind-the-scenes of some of our favorite onboard shows. http://bit.ly/1m0EMOv
In case you missed it, watch our Quantum Entertainment Hangout with Kristin Chenoweth here: Live Google+ Hangout with Kristin Chenoweth and Nick Weir
All-new shows and a Broadway favorite - Quantum of the Seas will have it all. Explore the world-class entertainment onboard: http://bit.ly/QOTSEnt
Don't miss out - join our Hangout with Kristin Chenoweth at 4:00pm EST for a special #QuantumOfTheSeas Entertainment announcement, live from the +Hyde Bellagio in Las Vegas: http://bit.ly/KChenEntHangout
Questions about Quantum Entertainment? We’ve got you covered. Join Kristin Chenoweth on 6/11 at 4pm EST for a Hangout live from Las Vegas: http://bit.ly/1oDtVKX
Fort Morro: adventure 500 years in the making. #sanjuan 

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Beautiful beaches in Beautiful beaches in Uruguay. 16 hours + 38 minutes ago
  • Valparaiso, Chile. Valparaiso, Chile. 16 hours + 38 minutes ago
  • Enchanted Well at Ch Enchanted Well at Chapada Diamantina in Bahia, Brazil. 16 hours + 38 minutes ago
  • Easter Island, Chile Easter Island, Chile. 16 hours + 38 minutes ago
  • Beautiful Balos Beac Beautiful Balos Beach, Crete. #greece 1 day + 16 hours ago
  • Colorful dresses in Colorful dresses in Malaga, Spain. 1 day + 16 hours ago
  • Dubrovnik, Croatia p Dubrovnik, Croatia perched on the edge of the Adriatic Sea. 1 day + 16 hours ago
  • Sansone Beach, Tusca Sansone Beach, Tuscany. 1 day + 16 hours ago
  • Chrysopigi, Sifnos, Chrysopigi, Sifnos, Greece. 1 day + 16 hours ago
  • We promise you'll ne We promise you'll never be bored. 1 day + 18 hours ago
  • Colorful CocoCay.
  • Sail above the rest.
  • Nothing says vacation like sunsets at sea. #royalwow
  • Our favorite place to chill out. #alaska
  • Next stop: Jamaica. @AwesomenessTV's @yomuscleboii climbs one of our favorites, Dunn's River Falls. Follow the link in our bio to watch the latest episode.
  • Every day should be a beach day. #stthomas
  • Arrive in style.
  • Swim. Sun. Lounge. Repeat.
  • Leave your inhibitions at the door with Wink, an adults-only showcase.
  • Spanning from the stage to mezzanine, the Earth Harp will bring the Royal Theater to life.
My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…

Kristin Chenoweth Talks Entertainment on Quantum of the Seas

Thursday, June 12, 2014 12:05 PM

Blog entry by Kristin Chenoweth Kristin Chenoweth is a Tony and Emmy Award winning Broadway, film, and television actress. She is also the official Quantum Experience Advisor for Entertainment and... Continue Here to Read More…

How to Take Advantage of Opportunities Across the Globe

Monday, June 9, 2014 11:27 AM

It seems fitting to write this from a shipyard in Germany, because what I wish I had known when I was 22 was how global and networked my business and my life would become. When I was 22, the only... Continue Here to Read More…

Official Royal Caribbean Cruise Schedule for 2015-2016

Wednesday, May 21, 2014 3:57 PM

We announce the upcoming deployment of our ships throughout the first half of each calendar year. We typically state what they’re going to be doing from one year in the future until two years in the... Continue Here to Read More…