Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Ask Adam Blog Series – April 2011 Answers

After wrapping up the second month of our “Ask Adam Blog Series,” which we created as an open invitation to our guests to ask questions about Royal Caribbean International or me, I’m glad to share a new round of answers to your questions.  Thank you to everyone who participated in April in the Facebook discussion and also thank you for your patience while I’ve been traveling and unable to respond right away.  I value all of your comments and questions and look forward to seeing more of them in this month’s discussion.

Why is the merchandise on your ships never rotated or refreshed?
-Angela C.

We actually do have a regular conversation about variety of merchandise with our retail partners at Starboard who oversee the shops on our ships.  We are very interested in trying new ideas but at the same time Starboard is very mindful of what our guests are actually buying.  Merchandise assortments vary by each ship and depending on the itinerary or port of call they may be rotated.  We have very limited space for our shops which impact the amount of variety we can offer.  The merchandise offering is based on historical best sellers and products that most relate to the itinerary the cruise ship is offering.  New merchandise is added each quarter based on stock levels or any new trends in the market place. 

Within our beauty and fragrance shop we offer new launches of product based on when it is introduced to the marketplace. We work very closely with many major brands to offer special promotions and savings compared to US land based retail prices.

Do you have any plans to have single rooms on any ships, as NCL does, so that a person traveling solo doesn’t have to pay double just to get a vacation?
-Nancy S.

Our business model depends on having two or more people in a stateroom, so we have traditionally been focused on that.  We do recognize that there is a demand from single travelers.  That is why we are looking to create a few staterooms for single travelers during the revitalization of Radiance of the Seas.  If that experiment works well we will look to create other limited opportunities around the fleet.

Does Royal have plans to make the ships entirely non-smoking?
-Ron K.

We are always reviewing policies and procedures, but at this time, there are no plans to change Royal Caribbean International ships to all non-smoking.  The long-term trend towards more restriction of smoking is likely to remain intact.

Why are the photographs so expensive? Wouldn’t more people buy them if they were less?
-Glenda H.

We constantly review prices of the onboard photography services. We have not changed our base pricing in over 10 years.  Despite increased costs our professional portrait prices have been $19.95 since 1995.  We have found that because family photographs taken on vacation are so personal and trigger very strong emotions, that historically guests are very aware of the value of the services and appreciate the price structure. To be able to get a professional photograph taken at your convenience with no sitting fees and no purchase obligation, the price is considered to be very reasonable and consistent within the cruise industry, and in fact highly competitive with land based professional photo studios.

Our focus has always been to offer the greatest value on all our photo products and the package prices we offer on all our ships are a testament to this. In fact, our newest photography product ‘Get the picture!’ is the next generation of value offerings, where we offer a photo CD containing all of your professional photos taken onboard.

Why are European promotions not for those in Europe? Why can’t Europeans book their cruise directly on the website?
-Jane F.

Our promotions and offers are tailored for specific markets.  While some offers on Europe sailings have been available to residents of the United States and Canada, there are other promotions that are available for residents of other countries, and exclude the US or Canada.  We try to balance the tastes and needs of different markets when deciding what offers will apply to which markets.

With regard to Europeans booking their cruise directly on, our website allows users to select their country of residence which provides local currency rates and offers, however some countries do not have an online booking engine.  As you might imagine, giving all of the major markets the systems support to enable what we would like to provide these markets entails a lot of systems investment.  We are in the midst of a major systems investment at this time to allow all consumers what we call channel of choice – the ability to make a booking with us in any way they please whether through professional travel agents, the web site or by calling Royal Caribbean.

That wraps up the “Ask Adam” Q&A for April. Once again I would like to thank everyone who submitted a question last month. If you have a new question for me I encourage you to share them in this month’s discussion:

8 responses to:
“Ask Adam Blog Series – April 2011 Answers”

  1. Joan White

    I am a serior citizen that uses a walker at times. I will be traveling on the Allure of the Sea in June of 2012. What can I expect to find on board ship that my help me to traverse the ship? Any additional information on handicap services?

    • Adam

      Hi Joan, please consult this link in regards to accessibility onboard all of our ships. You can also fill out a guest special needs form here which needs to be completed 30 days prior to your sailing. Our crew will do the best they can to serve you and make sure you have a memorable cruise. We hope this helps answer your question.

  2. niki burgos

    hi adam i will like to know if there gonna any ship coming to bayonne in 2012,besides the explorer

    • Adam

      Hi Niki, thank you for your inquery. For a full list of our 2012 itineraries please click here. We hope this helps answer your question.

  3. Rodrigo escobar

    Hi. I´m executive from Chile with some ideas for your next ship. If you are interested in getting advice on this matter please contact me

    • Adam

      Thank you for your interest in helping us, Rodrigo, we truly appreciate your enthusiasm. We will be sure to forward your response to the proper department for consideration.

  4. Jeffrey Milner

    I would like to know if Royal Caribbean is going to improve their smoking policy by not allowing smoking on balconies. Celebrity Cruises does not allow this and it makes cruising for us much more enjoyable.

    • Adam

      Hi Jeffery, we currently have no plans to update our smoking policy onboard our ships but we are constantly updating our policies and will send your comment on to the correct contact.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@MartinRoberts60 We're sorry to hear about this & we'd appreciate any additional feedback you could provide us at
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@mjsamus We are happy to help you with your concerns. Please DM us your contact information as well as your reservation number. Thank you.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@I_am_Jay_G Let the four month countdown begin! What are you most excited for onboard?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@ten2and4 We're so glad to hear you enjoyed your time onboard Allure! Where do you want to sail to next?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@judtempleton It'll be here before you know it! What are you looking forward to most onboard?
Sightsee from your deck chair.

#royalwow views captured by guest poordany on Instagram.
Vacation over too quickly? Sail back to back on Oasis of the Seas this fall and experience Europe like never before.
Some of our favorite guest photos from Labadee.
We had an amazing time showcasing Quantum Dining in Aspen. Thank you to our friends at +FOOD & WINE
Go behind-the-scenes of some of our favorite onboard shows.
In case you missed it, watch our Quantum Entertainment Hangout with Kristin Chenoweth here: Live Google+ Hangout with Kristin Chenoweth and Nick Weir
All-new shows and a Broadway favorite - Quantum of the Seas will have it all. Explore the world-class entertainment onboard:
Don't miss out - join our Hangout with Kristin Chenoweth at 4:00pm EST for a special #QuantumOfTheSeas Entertainment announcement, live from the +Hyde Bellagio in Las Vegas:
Questions about Quantum Entertainment? We’ve got you covered. Join Kristin Chenoweth on 6/11 at 4pm EST for a Hangout live from Las Vegas:
Fort Morro: adventure 500 years in the making. #sanjuan 

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Beautiful beaches in Beautiful beaches in Uruguay. 35 minutes + 30 seconds ago
  • Valparaiso, Chile. Valparaiso, Chile. 35 minutes + 35 seconds ago
  • Enchanted Well at Ch Enchanted Well at Chapada Diamantina in Bahia, Brazil. 35 minutes + 38 seconds ago
  • Easter Island, Chile Easter Island, Chile. 35 minutes + 40 seconds ago
  • Beautiful Balos Beac Beautiful Balos Beach, Crete. #greece 1 day + 35 minutes ago
  • Colorful dresses in Colorful dresses in Malaga, Spain. 1 day + 35 minutes ago
  • Dubrovnik, Croatia p Dubrovnik, Croatia perched on the edge of the Adriatic Sea. 1 day + 35 minutes ago
  • Sansone Beach, Tusca Sansone Beach, Tuscany. 1 day + 35 minutes ago
  • Chrysopigi, Sifnos, Chrysopigi, Sifnos, Greece. 1 day + 35 minutes ago
  • We promise you'll ne We promise you'll never be bored. 1 day + 2 hours ago
  • Colorful CocoCay.
  • Sail above the rest.
  • Nothing says vacation like sunsets at sea. #royalwow
  • Our favorite place to chill out. #alaska
  • Next stop: Jamaica. @AwesomenessTV's @yomuscleboii climbs one of our favorites, Dunn's River Falls. Follow the link in our bio to watch the latest episode.
  • Every day should be a beach day. #stthomas
  • Arrive in style.
  • Swim. Sun. Lounge. Repeat.
  • Leave your inhibitions at the door with Wink, an adults-only showcase.
  • Spanning from the stage to mezzanine, the Earth Harp will bring the Royal Theater to life.
My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…

Kristin Chenoweth Talks Entertainment on Quantum of the Seas

Thursday, June 12, 2014 12:05 PM

Blog entry by Kristin Chenoweth Kristin Chenoweth is a Tony and Emmy Award winning Broadway, film, and television actress. She is also the official Quantum Experience Advisor for Entertainment and... Continue Here to Read More…

How to Take Advantage of Opportunities Across the Globe

Monday, June 9, 2014 11:27 AM

It seems fitting to write this from a shipyard in Germany, because what I wish I had known when I was 22 was how global and networked my business and my life would become. When I was 22, the only... Continue Here to Read More…

Official Royal Caribbean Cruise Schedule for 2015-2016

Wednesday, May 21, 2014 3:57 PM

We announce the upcoming deployment of our ships throughout the first half of each calendar year. We typically state what they’re going to be doing from one year in the future until two years in the... Continue Here to Read More…