Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Ask Adam Blog Series – February 2012 Answers

We are approaching our 1-year anniversary of our Ask Adam blog series and we would like to thank everyone who has submitted us their questions over the past 12 months. We will continue to answer as long as we still have questions, so please continue to ask away. If you missed January’s questions please click here, or if you have a question you would like to ask Adam regarding Royal Caribbean news, what he’s been up to or just curious about all things Royal Caribbean, please follow this link to our Facebook discussions page and submit your questions there.

Adam, I envision cruise liners being used as floating independent ‘colonies’ in the near future. Passengers could live aboard for extended periods (or for life) in expanded suites, self-govern and sail the world. What are your thoughts on this? – Brian M.

Anything is possible in the future but your idea sounds like a different business than the one we’re in today. Certainly an interesting thought.

Hey Adam, how did you get into the cruise industry? Where did you start? And did you always know this was something you wanted? Cheers! - Shivangi S.

I was a lawyer and I wanted to be the client. That’s the summary version. Given that vision, I steered a fairly random course that took me to a shipping company in London and to my MBA in France. The shipping company owned part of Royal Caribbean and asked me to work for the cruise line in Miami after I received my MBA in 1988.

Adam, Will you ever bring an Oasis Class ship to Port Canaveral? It seems like that perfect alternative to Port Everglades! Plus it’s close to the fun of Central Florida! – Chris B.

Thanks Chris for the request. I appreciate your support of Port Canaveral and our existing ships, which use the port, Freedom of the Seas and Monarch of the Seas. However, at this time we do not have any plans to bring an Oasis Class ship to Port Canaveral.

Having just returned from Independence of the Seas, which we totally enjoyed, my question is: Can you please put the dining room menus into a larger print format? I and no doubt other people who use reading glasses do sometimes forget them (my fault I know). We were very impressed by the food and the service we received. - Brian B.

Thank you Brian, larger print menus are currently under consideration.

Will there ever be Hennessy on the ships? – Ropert P.

Several years ago we removed Hennessy products from our ships; however we are assessing the possibility of adding this brand back to our fleet.

What are Royal Caribbean’s food allergy procedures? Do you have specific menus or dedicated work space or protocol to prepare food for guests with food allergies? – Sharon W.

Both my sons have peanut and nut allergies, is it safe for my boys to cruise with you guys? Are there peanut and nut free options for them that are safe? – Cindi T.

Yes, we have peanut and nut free options. In fact one of my family members is allergic to peanuts and other foods and has never had an issue on our ships. We have a “special order” cook & work space for special dietary needs, however, since this is located within the other galley spaces it is not a completely allergen free production. While we are able to handle the more common food allergies, we need to review each request on a case by case basis when it pertains to severe food allergies.

This month we are launching a brand new training segment of special dietary needs and allergies for our dining staff. We are also developing new daily allergen-free menus with the appropriate processes which we are launching in June.

Please remember that guests should inform us as early as possible with their specific needs so we can try to accommodate. We require a minimum of two weeks’ notice for regular requests, and up to two months for ships based outside of theUnited States. All dietary requests are handled by our Special Needs department. Travel agents or guests should email special_needs@rccl.com with their specific request, sail date and booking ID. Once onboard, guest should contact their Maitre’d and/or headwaiter to discuss the arrangements.

When are the Royal Connect devices going to be rolled out to the Freedom and other classes? – Colby B.

Hi Colby, an initiative to expand the Royal Connect devices to additional ships is under review.

Hello, I am going on the Allure of the Seas in about 10 months. I understand it can hold 5,000+ people but I hate it when the ships are too crowded, should I be worried? – Cameron M.

Cameron, we know that no one likes to stand in a line, especially on vacation, and we have worked very hard to eliminate waits – with a combination of creative thinking and technology. For example, security procedures are handled at the terminals in the ports, where there will be multiple screening stations, allowing for guests to be processed more effectively. We pledge, for example that, on embarkation day, guests spend no more than 15 minutes from Terminal 18 at Port Everglades to the ship. Guests now have the ability to book show tickets and sign papers for activities such as the FlowRider and Zip Line before they even step foot onboard. All of this gives guests more time to enjoy the ship more quickly, free of any inconvenience.

Adam, I love the Southern Caribbean cruises out of San Juan. Unfortunately, I am noticing that you are no longer sailing out of Puerto Rico during the summertime. Is there any reason? – Jeffrey R.

Thank you for your question, Jeffrey. We believe that cruising out of Puerto Rico provides a great opportunity to see the Southern Caribbean and we continue to provide options with two ships seasonally. However, we are always reviewing new itineraries and programs for our guests. For summer 2012, we saw a great opportunity to introduce a new Northern Europe program out of Amsterdam and Copenhagen as well as a new fall program from Cape Liberty and Quebec. In order to offer this program, we were faced with the hard decision of which of our existing program to discontinue and we chose to discontinue the summer Southern Caribbean. However, we very well may offer the summer San Juan program again in the future.

We like cruising with Royal Caribbean and are past guests on Royal Caribbean and Carnival. When we book with Carnival, we get a discount for being a past guest. Is a discount for returning guests something that Royal Caribbean will consider offering in the future? – Phillis H.

Thank you for your question, Phillis. Members of our Crown & Anchor Society Loyalty program receive exclusive benefits, privileges and special offers. You can enroll in the program after one sailing. You can learn more and enroll here.

Thanks to everyone for submitting questions, and remember if you have a question you would like to ask, please click here. If you have a customer service related issue, the quickest way to obtain a response is to fill out our contact form here: http://bit.ly/c44GkU

35 responses to:
“Ask Adam Blog Series – February 2012 Answers”

  1. cristina

    i will like to know if we are getting another ship out of bayone,nj we like another ship right now we have explorer of the seas ,thank you

    • Ruslan Ambre

      I enjoy your company. I’m not the first year watching the news in your facebook. After graduating from the Maritime University dream to work on board your fabulous ships

  2. Elaine Steskal

    We so much enjoyed our cruise last Fall on Serenade of the Seas, we will be going out of Cape Liberty this May, sailing to Bermuda, St Martaan and San Juan and Labadee. We want to go to Alaska next year maybe in June or July, I’m wondering if you will have more routes through both inner passages.I noticed only the Sept 7th 2012 one has both inner passages.

  3. Joan

    As a senior citizen I do have some mobility issues. I will be bring a walker on our June cruise on the Allure. Are scooters or electric chairs available? Are there benches or chairs placed around if needed. What other type of assistence do you have available for handicapped seniors. I will also be having my 69th birthday on board. How can I celebrate it.

    • Adam

      Hi Joan, please visit this page for further information about accessibility onboard. And if you are looking to celebrate your birthday onboard, please click here for details on special cakes or packages. Thank you and enjoy your cruise.

    • Matthew Rosenblatt

      From my experience on the ships I’ve been on, which include the Sovereign, Monarch, Grandeur, Voyager, and Allure, I can definitely say that there is a lot of seating around the ship for you to be able to tax a seat and relax. The one thing I would always recommend, however, is picking a room as close to an elevator as possible. Especially if you’re on the Oasis/Allure. The hallways for the staterooms can be dizzying in length, and if walking is an issue, I would strongly suggest a spot by the elevators.

  4. Emily Martino

    What happens if it is time to leave a port and not all the guests are back on board? Is there an amount of time that you wait for them and then leave? Will it delay the cruise?

  5. Kelsey M.

    Hi Adam!
    I would like to know if there are any future plans to add more ships to dock in Cape Liberty, NJ? As of right now the Explorer of the Seas appears to be the only RCI ship that docks there. It is an amazing ship but it would be nice to mix it up every once in a while with out having to fly down to Florida, etc.
    Thanks for your time!!

  6. Laurie

    Hi. I saw a question here, and your answer about food allergies. I have to say that our servers have always been very good about my severe shellfish allergy; they’re very careful. However, other crew have been much less than careful. I’m not sure how much was a language issue, but on two occasions, I’ve had to send back or leave food.
    Once, at the breakfast buffet, I asked the fellow serving eggs benedict to use fresh, clean tongs for my ham. He had just used the ones in his hand to serve someone some shrimp. He said he didn’t have others. I had to move on.
    Another time, at a salad bar, I was very careful to choose salad additions. At the very end of the line, the fellow used a pizza cutter to cut up the salad in a bowl- he had used the same bowl and utensils to cut salads with shrimp. I said, I needed a new salad, and he was most annoyed.

    I understand allergic people like me are a pain in the neck, but I rather like breathing. I hope that Royal Caribbean can address these kind of issues with others than kitchen staff. I’m planning an anniversary cruise in October. I love RC and plan to cruise often.
    Thanks!

  7. Michael Carioscia

    Adam, my family and I love Royal and it is an annual vacation for us. Several questions. Have you ever thought of opening a certain number of staterooms on smaller ships to a timeshare experience? We sailed out of Norfolk Va, one time and it was awesome. Any plans for a ship to sail out of Norfolk on a regular basis? And last but not least> On Celebrity (your sister cruise line) they offer an alcohol card similiar to the soda card. Why doesn’t Royal have this same option? keep up the great work and see ya next New Year’s Eve.

    • Linda Buczko

      Hi Adam! We recently returned from a week on the beautiful Allure. We totally enjoyed our balcony room but were wondering why the sheer is attached to the drape? We’ve never experienced this before on any of the other RCI ships and missed being able to close just the sheer! THANKS! Linda

  8. Carin St George

    can you bring back a costume night. They were so much fun when we first started cruising

  9. Mary Jane Nelson

    Want to compliment your company! Last month I sailed with a group of friends on Oasis. It was my first cruise as a Diamond member AND my first cruise on an Oasis class ship. Eight of our party booked a dinner in the Chops Grille. The service and environment were stellar, however an apparently inebriated party in the restaurant caused us to have a miserable time. They were consistently loud and obnoxious, even after the Chops Grille manager approached them multiple times at our request, asking them to tone down their behavior. They even made insulting comments to us as they passed our table on their way out of the restaurant while we were finishing dessert.

    The next day, we went to Guest Services to report the event. An inquiry was made, and your staff refunded all our charges in the restaurant and have promised us a voucher that is to come in the mail to provide a discount on a future cruise. I want to thank you all for having such a quality company, for the exquisite customer service we have always found with Royal Caribbean and for continuing to uphold that level of quality throughout your fleet.

    By the way, Oasis was amazing! The entertainment, resort look and feel, amenities and staff exceeded our expectations. We had new friends aboard who now want to continue to cruise with Royal Caribbean. We are scheduled to cruise on Mariner in 3 weeks and can’t wait to once again receive the “Royal Treatment!” Thank you again.

    • Adam

      Hi Mary Jane, we’re glad to hear that your overall Oasis experience was amazing.

  10. Barbara Giordano

    I really miss the pool deck horse racing. Any chance you my bring it back? Also, any plans to accomodate single travelers…Paying double occupancy hurts….Thanks

  11. Jonathan Aronson

    Hi Adam, Seeing that RCCL is such an innovative company, have you ever considered putting a small craft beer brewery on your ships? Not only is it extremely popular and growing leaps and bound in a sluggish economy, so many other activities can be offered surrounding the concept. Such as craft beer historical lectures, tastings and evaluations, other craft beer education topics, food pairings, etc. Just a thought!

  12. Eric V.

    Hi Adam, we have heard a rumor for some time now, that the Majesty and Monarch are being sold off. Any truth to that? Also, would the new class of ship (Sunset) be replacing these ships if they are sold ? Thanks

  13. Roger Lopez

    I’ll be reaching Pinnacle in April 2012 on the Voyager of the Seas. I truly love Royal Caribbean…the crew and the gold anchor experience.

    I would like to know what will RCCL do to keep me as a loyal customer. Currently there is no major upgrade in benefits for reaching Pinnacle Status. Perhaps adding the following –Unlimited Free Internet, Free Laundry and a complementary night at a specialty restaurant. I look forward to your reply.

  14. Martin Frankfurt

    Hi
    We are both total converts to RCI after having a disappointing cruise with Princess and are now looking forward to our 3rd cruise with RCI (not a lot yet, but we’ll get there).
    My question is : I would love to go on Oasis or Allure but I have already been to the current ports of call. Is there any time in the near future that they will be calling at alternative ports in the Caribbean?

  15. Donna B. Cheney

    I have been telling friends for years that the squeaky wheel gets the grease. That if we did not tell you we liked/wanted cruises out of Jacksonville or South Florida, and more 12 plus days cruises we would lose you to other ports. It is harder and harder to find cruises out of Florida seems there could have been a place half way between south Florida and N.J. Many of these northerners are snowbirds anyway. We are Diamond members and this is Just my two cents and I still love Royal Caribbean over anyone else.

    • Adam

      Thank you, Donna. We appreciate your feedback.

  16. Susan Fried

    I still have not received a response to positioning a ship in Southern or Northern California to do RT Hawaii cruises. I know Mexico is no longer visited, and I understand that, but we who live on the West Coast would love to be able to drive to a port instead of flying somewhere. My husband and I very much want to do that cruise on RCI.
    Thanks

  17. Joyce Crocker

    I am a Platinum member and recently talked to Holland members and they recieve cruise credits for dollars spent on board. Is this something Royal Caribbean will consider. We spend at least 50% more on our cruises than the cruise cost. Thank You.

  18. Ben

    Hi Adam, I am 14 and have only been on one cruise (Carnival Sensation) but I would love to go on the Oasis of the Seas because the Ships are a lot nicer. The prices of Carnival are lower than Royal Caribbean especially since I have the past guest discount. I want your opinion on what to do.

  19. kathy

    our grp of 21 just got back from our southern caribbean cruise on explorer of the seas.deck 8 cabin 568 was billed as a 3 person cabin.we split each paid 1,229 for a balcony room.which our agent claims was a grp rate.i am wondering if that sounds right to anyone else.how does anyone else feel about this other issue.i found out that our grp leader and the other 8 cabins we had received 25 dollars each.i questioned our travel agent who said its up to her who gets it the travel agent booked our cabins a year in advance.i shared a room with a married couple.the cabin didnt have a sofa bed just a pull down bunk which wasnt what i agreed to.the agent says royal caribbean messed up i spent an 10 night cruise on a roll away cot the mattress was 1 1/2 inch thick.each morning we had to fold it up so we could walk around in the cabin.quest services gave me a choice of the cot or using bed spreads on the floor .really is the common practice.my question is while royal caribbean and my travel agent figure out who booked the cabins wrong can someone feel sorry for what i spent for the cabin to sleep on a cot meant for camping not a luxury liner.thank you

  20. Sandra Turnbaugh

    Hi Adam,
    My family and I are planning on a cruise on the Explorer in March of 2014. My 1 year old will then be 3. We also have a 4 year old who will be 6 by then. This will be our first cruise ever and we reviewed all other cruise lines and decided on the Royal Caribbean!!!!! I see that some ships will be in Dry Dock for Updates. What Plans does Royal Caribbean have for the Explorer and will they be done before we cruise in March 2014? Would love to find out. The anticipation is driving us crazy. We can not wait!!
    Thanks, Sandy

    • Adam

      Hi Sandra, unfortunately Explorer of the Seas will not be enhanced until November/December of 2014. Please stay tuned on our Facebook page for more information.

  21. Garrett

    Is the Enchantment being refurbished in December?

    • Adam

      Hi Garrett, yes- Enchantment of the Seas will be enhanced during the first half of December. We hope this helps answer your question.

  22. Joe OHearn

    Adam,

    I recently heard that your contract in Cape Liberty, New Jersey is expiring and it has not been renewed. Does this mean that Royal Caribbean is pulling out of Cape Liberty?

  23. Cameron

    Are you refurbishing the voyager of the seas at all this year? e.g replacing carpets adding new furniture etc?

  24. Judy Nugent

    Hi Adam,
    We are going on Voyager of the sea in Oct 2012 from Singapore to Fremantle and I was just wondering if it is going into dry dock prior to the Asia move and if so where do I read about it.
    Thanks for your time

  25. John

    Although we have only limited cruise experience due to time, family and financial restraints, we have been in situations that were less than desirable, albeit not food poisoning or major sickness about a cruise. In all of these situations, there were flaring tempers from unhappy cruisers, but it seems we were never left high and dry.
    One cruise on Voyager of the Seas was fogged in and we were given a full refund to apply to a future cruise, so we enjoyed a longer and very enjoyable transatlantic cruise on Adventure of the Seas. It was great fun, with interesting ports and one of our best shore excursions ever.
    Then, last year we were supposed to sail on Carnival Splendor, but they were out of commission for repairs so we got a great deal on a 9 day cruise from San Diego on the Spirit – nice port, great cruise, people were concerned about Mexico, but no problemos for us.
    We enjoyed TA so much; we took Voyager of the Seas over to Barcelona last year.
    Then, another problem cruise, this time weather delays caused us to miss nearly all port on Holland Statendam from Seward, Alaska to Vancouver, and while we didn’t get all of our funds returned, we got about half back and credit to take another Holland America cruise to get credit for the other half. There was not mutiny at sea, it just seemed like it would happen with the attorneys aboard representing us as a group to bargain for the best and seemingly fair situation.
    We took the advice from you, Adam, when you sent us a card about the sea calling – It seemed to say South Pacific this time, so we are getting ready for Rhapsody of the Seas and our first “Guaranteed” room – so, that’s an adventure in itself, not knowing where we will be, but knowing wherever it is, there will at least be an ocean view.
    Then, Mariner of the Seas fits in good to complete our European vacation at the end of the year and will bring us back to Texas from Rome, well Civitavecchia, but I never remember how to spell that port.
    Then, next year it will be our first cruise on your Celebrity lines. We look forward to fun times on the Eclipse. We should have a pirate themed party, but it might make some nervous if they saw “Pirates of the Caribbean” Aaarrrrrrgh.
    Anyway, Rich, glad to hear that you got better and sorry to hear about problems, but sure RCI will come up with something to make you happy. They have always taken good care of us on past cruises. Stay positive.

  26. kathy

    adam,why is it you respond to only the non complaints.if you cannot answer the complaints.the least you could do is direct us to the proper people.

    • Adam

      Hi Kathy, we have provided this forum as an outlet for Royal Caribbean cruisers to ask Adam questions about himself and our company. For all customer service issues, we offer this link as the quickest way to obtain a response. Thank you.

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