Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Ask Adam Blog Series – November 2012 Q & A

The holiday season has arrived and so have the November Ask Adam questions. To see responses to previous Ask Adam posts click here, or if you have a question you would like to ask Adam regarding Royal Caribbean or what he’s been up to, please follow this link to our Facebook Discussions page and submit your questions there.

My wife and I go on at least two cruises per year and sometimes three. We cruise Carnival as my wife loves the way they treat us. What is the difference and why would we jump ship so to speak? – Ken T.

Ken, thank you for your question. I’ve been asked this question a couple of times in this space and my thoughts haven’t changed. I don’t want to speak to other cruise lines, but I can tell you that I firmly believe we offer the best family cruise vacation at an unparalleled value. We are a brand known for innovation and that is reflected in how we build our ships. We offer a variety of activities that can only be found onboard Royal Caribbean, including surfing on the only FlowRider at sea, rock wall climbing, ice skating, our award-winning Adventure Ocean youth program and so much more (please note that all of the features I just mentioned are completely complimentary, as are most family activities onboard). While each ship class has its own activities and onboard innovations, please know that we are in the process of adding our most popular features from the new Oasis-class ships to the rest of the fleet. No matter which ship you choose, you and your family will find that “once in a lifetime” vacation you’re looking for.

Hi Mr. Goldstein, will there be a bigger cruise ship than Oasis of the Seas that will be constructed and eventually sail in the future? Thank you for your time. – Matthew W.

Hi Matthew, at this time we have no plans to build a cruise ship that is larger than our Oasis class ships. I have said many times that eventually there will be larger ships but as of today there are none larger under construction.

Hi Mr. Goldstein, I wonder if you would consider running a ship out of Fremantle, Australia during our winter or perhaps additional year round Australia cruises. My wife and I are committed Royal Caribbean cruising folks and miss it’s presence outside of our summer period.Thank you. -Noel M.

Hello Mr. Goldstein, I would like to know if Royal Caribbean would consider either leaving or rotating at least one ship in Australian waters all year, instead of just our summer season. Winter is the time we’d most like to escape to the sun filled tropics. We have sailed on the Rhapsody of the Seas and the Radiance of the Seas and are booked on the Radiance again in 2013. Love cruising…we are hooked! Thanks for your time : ) – Chris L.

Hello Chris & Noel, many thanks for your response. We are also very excited about our expanded portfolio in Australia and while we do not have any immediate plans for a summer program we will continue to review for the future. Our responsibility is to deploy our ships in the most productive manner possible.

Hi Adam, thanks for offering another Q&A session. I am loving the extra choice of three ships in Australia this season, but by the time April comes around again, we go from three ships back to none. It would be great to have the Royal Caribbean experience here all-year-round. How do you see Royal Caribbean in Australia in the next couple of years? Any possibility of a full time ship in our waters? I am really looking forward to cruising again on Radiance of the Seas in February. – Geoff K.

Hi Geoff, thanks for your support and suggestions. It seems that we need a bigger fleet in order to satisfy all of the desired choices. We do not have any immediate plans for a year round program but will continue to review.

How often do the shows change on cruises? I have seen the same shows performed two years running. – Tony S.

Been on Independence of the Seas for the last three years, love every minute, but the shows are the same every year, which has now put us off. Why don’t they change? Thanks. –Steph W.

Thank you Tony & Steph for your inquiry regarding the production shows. In order to present the highest quality shows we incorporate elaborate sets, special effects and lavish costumes. This investment requires the shows to last a number of years. Depending on the itinerary we do produce some shows that can be moved between ships to enhance the experience for that particular sailing.

Have you ever considered adding a waterslide for adults on your ships? –Andrew W.

At Royal Caribbean we are proud of our legacy of innovation and introducing ‘first-at-sea’ amenities to WOW our guests. Exciting features including waterslides are always in consideration but unfortunately we aren’t able to add everything we would like. Our guest feedback is important to us so keep the ideas coming!

Would Royal Caribbean ever consider having cruises depart from Northern Ireland, I would love to see this. – Gerardette B.

Thanks for the suggestion. We are always reviewing our options but we do not have any near term plans to embark guests from Northern Ireland.

Why do none of the big ships set sail from Scotland? Surely a deal could be put in place with ports to make this happen. Currently we only have a smaller line like Fred Olsen. – Sandra N.

Hello Sandra, we do not have any plans to embark from Scotland but we do continue to have calls. Specifically, we have calls to Greenock, Inverness and Lerwick scheduled for 2013 with Vision of the Seas and Brilliance of the Seas.

Will Royal Caribbean ever offer three or four night cruises out of New Orleans? Thanks for your consideration and time. – Aleaha M.

Thanks for the suggestion. At this time we do not have any plans to do so. However, we are pleased with variety that we have in New Orleans including the current sailings for Navigator of the Seas as well as the upcoming season for the new revitalized Serenade of the Seas which will introduce a new Bahamas and Key West itinerary.

I see that you recently added new ocean view staterooms to the Grandeur of the Seas. It appears that these staterooms took the spot of the Library and Card-room, which had floor to ceiling windows. My question is – Do the new staterooms have the same floor to ceiling windows that we saw in the library in card room? Or was the glass covered up in order to use a more traditional stateroom window? – Alex M.

Hi Alex, the new staterooms have floor to ceiling windows which offer an amazing view.

We love sailing with Royal Caribbean especially from Southampton. Would you consider adding more cruises leaving from the UK? Especially longer itineraries to the Eastern Mediterranean, Greece and Turkey so we don’t have to fly to Rome or Barcelona just to join the ships. Thank you. – Jen C

Hi Jen, many thanks for your support and feedback. We have offered cruises as long as 18-nights from Southampton but the popularity tends to not be as great once we hit that long of a program even if we can offer different ports. We will continue to keep an open mind on this but generally prefer to keep the sailings to 14-nights and below.

However, I also want to highlight that Adventure of the Seas will be joining Independence of the Seas out of Southampton this summer. We are enthusiastic about the tremendous variety of itineraries that these two ships will deliver in Northern Europe, as well as the Mediterranean.

Hi Adam, my family and I are big fans of Royal Caribbean and have been on Explorer of the Seas for the past six years. I was booked for March but decided to cancel because we have been on this itinerary so many times and could not justify the price. When we first started cruising with the kids six years ago, the cruise was 13 days and each year thereafter the same Easter break cruise went down to a 12, 10 & nine day cruise. Now you are down to a seven day. Please bring back the longer vacation as it’s our only vacation of the year and a seven day cruise just doesn’t cut it. Also, Royal Caribbean needs to switch up the islands. – Anna F.

Hi Anna, we do continue to offer a variety of different length sailings on Explorer of the Seas throughout the year from Cape Liberty. But you are correct that for Easter we have shifted to a shorter seven night itinerary. This was based upon feedback from many guests wanting an option which would fit with the week long holiday that many families have with the school breaks.

Thanks to everyone for submitting questions, and remember if you have a question you would like to ask, please click here. If you have a customer service related issue, the quickest way to obtain a response is to fill out our contact form here: http://bit.ly/c44GkU

55 responses to:
“Ask Adam Blog Series – November 2012 Q & A”

  1. Tony J

    Why do you not offer mints on the pillows as you did before…I t was a nice touch!!

  2. John Hoens

    1. What is the status of Project Sunshine?
    2. What are the names of the new ships?
    3. Where will they sail from?
    4. When can we book?

  3. angela

    hi. the new drinks package that are being offered. is that an inclusive price or does a percentage service charge get added on top. will the packages be available on the adventure of the seas from southampton next year.
    thanks

    • Adam

      Hi Angela, Adventure of the Seas currently features our new Drink Packages. For more information on them, please click here.

  4. randal

    My wife made reservations for all 5 of us in march on the Freedom of the Seas…The reservation was made thru an agent here in Scottsdale. I wanted to make it direct with the company. Is there any benefit that I am losing with the agent VS the company as she didn’t offer any ship board credits. Also I am a friend on Facebook as well.
    I also wanted to know if RC had any shuttle or hotel connections as we are flying to Orlando and meeting the ship
    at Port Canavaral.
    Thanks,

    • Adam

      Hi Randal, please contact your agent for assistance in being added to our reservation provided you are within our parameters. Thank you.

  5. Lynn Friefeld

    We sailed adventure of the seas in jan 2012 and the choices for dinner and quality of food were awful. We just sailed Freedom of the seas last week and the dining and choices were great. Does each ship have a different menu or were the menus changed across the board since last January?

    • Adam

      Hi Lynn, last month all of our menus were upgraded fleetwide. To learn more about all of our culinary enhancements, please click here. Thank you.

  6. Daniel Capella

    Hi Adam!
    I’m brazilian, and have cruised with Royal Caribbean in the last four years. Unfortunately, in this season, I will need come back to another cruise line after cruises here with Splendour (twice), Mariner and Vision of the Seas. I love Royal Caribbean, especially Splendour, would adore to board her again, but want to see new thing too, since she will be here again doing exactly the same rote. I see a lot of speaking about the south american market, the interest and everything else, but nothing good ever happens. When will Royal Caribbean really wake up and answer our expects in this meaning?

  7. Marie Caiazzo

    I just got off the Monarch on Monday, 12/17/12 what a disappointment. We spent our honeymoon on the Monarch in 1995. Since then we have cruised many times. As a matter of fact we are well on our way to becoming Diamond Members. When we walked into the cabin, (Superior ocean view) the smell of mold hit us immediately! I walked into the restroom and the smell was just overpowering! I looked for someone to help but no one was around. I called guest relations and they said there was nothing they could do. My head began to ache as I took down the shower curtain and place it outside the cabin. We left the room because I became ill.
    “Researchers believe more serious effects may result from mold exposure, including fever, flu-like symptoms, fatigue, respiratory dysfunction (including coughing-up blood), frequent and excessive nose bleeds, dizziness, headaches, diarrhea, vomiting, and liver damage. Symptoms may disappear when exposure to mold no longer exists. Other health problems may be permanent!”

    We begged for our cabin to be changed, guest relations said the ship was full. I told the manager I felt very sick, I felt dizzy with diarrhea that my headache was getting worse. He said he was sorry and asked me if I wanted flowers….or a bottle of wine. Flowers, Wine? How Ridiculous. I needed my cabin changed I was very sick!
    When we came back to the cabin the steward had “BLEACHED” the bathroom! Now we had to sleep with the smell of bleach that was covering up the mold!
    I didn’t sleep, eat, drink, gamble or go to any shows or enjoy myself because I was so ill. My throat was on fire!!!!!
    They finally changed our cabin. All I wanted to do is sleep so I pulled the covers off and there was a dirty sheet!!! The person who came to change the sheets said it looked like blood.
    I was happy to get off the ship….
    We wanted to go on the Allure this coming year but I am wondering if cruising is a thing of the past for us.
    Regards,
    Marie

  8. Dwayne Bartlett

    I just wanted to know if you have a smoking lounge for people who want to enjoy an after dinner cigar? My cigar club wants to go on a cruise and I told them I would ask.

  9. JEFF p

    I see my question got ignored regarding restoring Ensanada and Mexican Riviera destination cruises departing from Long Beach that The Monarch and other ships used to do. Funny….it got the most likes from fellow questioners….

    • Adam

      Hi Jeff, it was not ignored and we have forwarded on to the correct department for review.

  10. donald c devore

    hi adam, my wife and i are very avid royal caribbean guest and love your cruises. do you have any future plans of moving a royal caribbean ship to jacksonville fl or charleston s.c.. donald devore

    • Adam

      Hi Donald, at this time we have no plans to alter any itineraries to have ships depart from either Jacksonville or Charleston. Thank you.

  11. Sabrina Raichelson

    Love. love, love your cruiseline. Have been very delighted and extremely satisfied with the ship itself, the food and the staff. I require a gluten free diet and the dining room staff went out of their way (Carlton was our waiter) to ensure I maintain a very strict diet. I was so pleased ! Keep up the great work !

    • Adam

      Thank you for your kind words, Sabrina.

  12. Eric

    Hi Adam, My family and friends are big Royal Caribbean. We really enjoyed sailing to the eastern caribbean islands. Do you have any ports or destinations in mind for the Project Sunshine? Do you know when pictures will be available?

  13. Matthew Cain

    Mr. Goldstein,

    My wife and I go on approximately 3 Royal Caribbean vacations per year. We have finally achieved the diamond level status in your Crown and Anchor program. I cannot tell you enough how much we enjoy the RC customer service. Our only complaint/suggestion pertains to your cruises in Hawaii. Do you have any plans of offering a Hawaii cruise during June or July (2014)? We are going on our next RC cruise in March (2013) and are very excited! Thanks for your time!

    Matt & Lindsay Cain

    • Adam

      Hi Matthew, please keep an eye on our page for future itinerary updates.

  14. Frank Landry

    Hello Mr. Goldstein:

    My wife and I have sailed on the Oasis and the Allure and have always enjoyed the “Central Park” area on both ships, and I have always made it a point to attend any tours of the park area with your arbourists. I enjoyed having a leisurly dinner or lunch in the park area, [ even if it was raining lightly] or just walking around at night and looking up at the night time sky. Do you plan to add other Central Parks to other cruise ships, even some kind of mini-parks? Would you ever consider providing a list/ or picture book/ description of the plants in the park?

    Next year, will be our 25th anniversary and we have booked the Rhapsody of the Seas for May cruise from Hawaii to Vancouver. I know that your “Chef’s Tables” event always sells out quickly and we have enjoyed our last two opportunities to attend them On the Allure and the Oasis. We have always been able to book an event months in advance but have been unable to book one in advance for our cruise on the Rhapsody. We will keep trying and hoep we do not get shut out on this cruise.

    Frank and Joan Landry
    Burlington, Ma.

    • Adam

      Hello Frank, the Chef’s Table is not available to book prior to your sailing however once you are onboard you can try. Thank you.

  15. Michael S

    How about a Great Lakes cruise out of Chicago? It would be booked solid all summer long. There are a bunch of awesome potential ports. It’s a large market area and presently wide open. I’d buy a suite on its first trip!

    • Adam

      Thank you for your suggestion, Michael. We’ll pass this along to the proper department.

  16. Adelle Guigon

    Hello, Mr. Goldstein,
    I was wondering why the big ships (Oasis) don’t do longer sailings further distances than just the 7-night Caribbean cruises. I would think such a spectacular ship with so many on-board activities would be able to justify, say, a 14-night Mediterranean cruise, or a longer world cruise. Just a thought.
    Thanks!
    Adelle

    • Adam

      We appreciate your suggestion, Adelle. We’ll pass this along to the proper department.

  17. Susan H

    Why don’t you have a ship that sails out of Charleston, SC?

  18. Alex Wilczynski

    We love traveling with Royal Caribbean and our favorite ships are the Oasis and Allure of the Seas however you can only visit the same destinations so many times. Does Royal Caribbean have any plans to explore different itineraries for either of these ships?

    • Adam

      Hi Alex, at this time we have no plans to change either ships itinerary. Thank you.

  19. Nahomi

    I’m glad to hear you are not going to build a bigger ship than the Oasis Class, because you don’t have the man power to provide excellent customer or even good customer service with a ship of this magnitude.
    The ship is beautiful and the shows were awesome but the rest of the Allure of the Sea failed. I was very disappointed. My bathroom had mildew for 5 days, the bathroom was never properly made, the bed was made horrible. The soap dish broke and was never repair. The crew was not friendly or hospitable. I waited several years to cruise on the Allure, but what a deception. For me vacation are a necesity of life because I believe you need to unwind and get out of your daily routine. When you are on vacation you re-charge your batteries. But this past vacation which was on the Allure was a total waste of money and time. Did not unwind at all. It was awful.

    • Adam

      Thank you for voicing your concerns, Nahomi, and we are sorry you were disappointed in your cruise. We’ll be sure to pass your message along to the proper department.

  20. Dick V

    Mr. Goldstein, Would Royal Caribbean ever think about sailing out of Port Canaveral to Bermuda?

    • Adam

      Hi Dick, at this time we have no plans to have any sailings from Port Canaveral to Bermuda. Thank you.

  21. Donna Thomas

    What ships do you have that do Europe???? We only cruise on Royal and we are going on our 17th cruise in May but we want to go to Europe.

    Thank you
    Donna Thomas

    • Adam

      Hi Donna, we have many cruises available in Europe! Please click here to see the itineraries and destinations we have to offer.

  22. Jay McDonald

    Mr. Goldstein, I’m glad someone else brought up the waterslide. The new Royal Caribbean ships are wonderful and dynamic in every aspect with one exception, and that indeed is the lack of a waterslide. The Flowriders are a great on board amenity that only Royal Caribbean has, but if someone is on another cruise ship in port they don’t necessarily see these, but everyone notices Disney’s and Carnival’s waterslides. So not only are waterslides fun, they are a form of advertisement every time the ship pulls into port. With the new ships, you should one up the other cruise lines by including both a set of body slides like on the ships and and tube based water coaster with the clear acrylic tubes over extending from the deck. Obviously not every one of the water attractions could be retrofitted into the existing ships, but at least one adult slide could be. It’s time for Royal Caribbean to fill the one void that exists in its otherwise amazing fleet of ships!

    • Adam

      We appreciate your suggestion, Jay, we’ll be sure to pass this along. Thank you.

      • Bron

        I have to second that comment! My kids always ask if there is a waterslide on the ships when planning a cruise. Royal Caribbean is very forward thinking with respect to innovation and creating fun things to do, but kids (and adults) still love a good waterslide! Surely there is a way to easily retrofit one of them on each ship with little interruption or during a refurb. Just my two cents and piggyback on other comments!

        • Adam

          We appreciate your suggestion, Bron. Thank you.

  23. Robert Jagar

    Hi Adam,
    Please give us an update on the Sunshine Project. All we know is that two ships are being built in Germany. The target launch date is 2014 for the first ship. Hopefully, Cape Liberty will be the home port.
    Thanks, Bob Jagar

  24. harry

    I’m glad to hear you are not going to build a bigger ship than the Oasis Class, because you don’t have the man power to provide excellent customer or even good customer service with a ship of this magnitude.http://isitdownjustforme.com/

    • Adam

      Thank you for your input, Harry.

  25. Robert Lammon

    Hi Adam. All this talk about a third Oasis class ship is great, but all I want to know at this point is when will the keel be laid for the first Project Sunshine ship due for delivery in the fall of 2014. My wife and I are both anxiously waiting for the inaugural sailing. Thanks, Bob

  26. Michael

    What are the roll-out dates for the coke freestyle machines fleetwide?

    I spent 2 weeks on Freedom at the beginning of December & really enjoyed the many varieties on offer, so much so that I would find the old coke package boring & probably wouldn’t buy it now!

    I am specifically interested in Adventure of the Seas & Splendour of the Seas.

    Thank you.

    • Adam

      Hi Michael, the Coca-Cola® Freestyle machines are currently on six Royal Caribbean Ships Allure of the Seas, Oasis of the Seas, Freedom of the Seas, Explorer of the Seas, Majesty of the Seas, and Enchantment of the Seas and we are excited about future developments as we continually strive to enhance the onboard experience for our guests.

    • Adam

      We’re happy you enjoyed your cruise onboard Oasis of the Seas, Tom. At this time, we have no set itineraries for this third ship.

  27. jane chaston

    Adventure of the Seas is joining Independence of the Seas this year, sailing from Southampton, but they are still going to the same places. Brillance is sailing from Harwich, taking the place of thre wonderful Jewel of the Seas. Firstly why is it that the UK gets two of the worst rated ships. Are the British not good enough. Secondly why can;t we have a ship sailing from Harwich to the Med, or the Canaries. Please can they all go to different places, you can only go to the same place a few times.

    • Adam

      Hello Jane, we will be sure to pass this comment along to our deployment team for review. Thank you.

  28. Zac

    1. I love RC, however, it does not appear that many ships if any leave Tampa during the summer. I would love to see cruises leaving from Tampa year round. Also, I know many of the larger ships cannot fit under the sunshine skyway…will the project sunshine ships be able to fit under the Skyway bridge?

    • Adam

      Hi Zac, at this time we have no plans to add additional sailings out of Tampa. Keep an eye on our page for future updates on Project Sunshine. Thank you.

  29. Zac

    Thank you for your response. I have a second question. When will RC begin accepting applications for the legal summer internship?

    Thank you.

    • Adam

      Hi Zac, internship opportunities will be posted on our Corporate website later this month: Jobs.rccl.com. Thank you.

  30. MicH

    Hello Adam, we are traveling on the Navigator in a few days and i know this is an american cruise ship, but we are in Europe does that make the drinking age on the ship is 18?

    • Adam

      Yes, the minimum drinking age onboard will be 18. For more information on our age policies, please visit http://bit.ly/11XDfOF. Thank you for reaching out.

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