Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Global Development and More at Royal Caribbean International’s Fleet Operations Leadership Conference

This week is the Royal Caribbean International Fleet Operations Leadership Conference in Orlando. We have many of our Captains and Hotel Directors and some of our Chief Engineers and HR Managers there plus our shoreside leaders and guests from authors to travel agent producers to our onboard retail partners. Richard Fain and I kicked off the conference with a lively Q&A session. What a pleasure it is to be around this group of people. The longevity of some of the Captains is remarkable – several were reminiscing about being on Song of Norway in 1971. The focus of the conference is on the functioning of the shipboard Executive Committees because the success of a ship is a direct reflection of the success of the EC.

There are lots of things to discuss with this group and of course one of them is our continued global development. Among other things we will have 10 of our 22 ships in Europe in the summer of 2011. Just a few years ago we would not have imagined such a scenario. Over the next 90 days we will be releasing all of our itineraries from spring 2011 to spring 2012 for sale.

Almost any crisis in the world affects us. We are saddened by the destruction and casualties in Chile. While we don’t have as much involvement there as we do in Haiti, our sister line Celebrity Cruises operates out of Valparaiso, we are represented in Chile for sales and marketing by Interexpress and we had well over 100 crew there on vacation. While we are not aware of any of our own people who were killed or injured in the earthquake, there are some friends and family who lost their lives. Our thoughts and prayers go out to all Chileans.

On a much more positive note we have now accounted for all of our Haitian crew who were on vacation at the time of the earthquake there. Just after January 12th it seemed like we might not be able to account for dozens of employees. After weeks of little progress we have now made contact with everyone. We are very pleased about this but always mindful that many, many others were not so fortunate.

6 responses to:
“Global Development and More at Royal Caribbean International’s Fleet Operations Leadership Conference”

  1. Marvin

    I hope you take the opportunity at this gathering to reflect upon the disenchanted Diamond Crown and Anchor members who have stopped booking cruises on Royal Caribbean and Celebrity because of the loss of benefits and failure of the cruise line to respond to them on any level. Correcting that and communicating with them would go a long way to filling empty cabins that Royal Caribbean has been recently experiencing according to articles in travel sections of several newspapers. You and the chairman have done serious disservice to your formerly most loyal passengers as well as to the shareholders of the corporation. To make such drastic benefit reductions and not even send out a letter of regret or explanation is unforgivable. You spend a fortune on advertising to attract new business but allow these thousands of angry fomer cruisers simply vote with their feet.

  2. Gerardus Smith

    I agree !! We were able to use the diamond level twice before they were reduced.. We also have modified our travel plans.. We were ready to travel exclusively on RCCL — we take 4-5 cruises per year..

    Since we have taken 27 cruises the past 5 1/2 years, the ships that offer access to the concierge lounge operate out of the same ports, we have been on those cruises and don’t see any benefit to retaking those cruises.. We do really prefer RCCL to the other lines –BUT—–

  3. Reeve Conover

    While I appreciate that you had someone call us from Corporate Resolutions about our problem, that person was uncooperative and lied to us, saying he was the head of the department and had no supervisor. Now I have waited more than 18 hours for the supervisor Tatiana to call back as promised… It appears quie clear that the corporate approach is to ignore these problems and hope they go away. Surprised you didn’t have someone more helpful call me back. I am just trying to fix this, and what happened on the cruise is being repeated by corporate resolutions.

  4. Quentin t. gresham

    WE cruise RCCL alot and we like it,I asked one of
    your captains if RCCL could leave Jacksonville,Fl
    for Bermuda.I think that would be good change.I have
    3 cruises already planed with RCCL 2 this year and
    1 next year.If you did plan a cruise leaving Jackson-
    ville to Bermuda I would book it and so would alot
    of other people.To major Interstates I-95 and I-10
    GO right into Jacksonville.Fl. Just think about it.
    Thank you for your time Mr. G

  5. San Dee Phillips

    In January 2010, I took two back-to-back Caribbean cruises, staying in the same cabin.

    The first week I had Internet access in my cabin but not for the second week. No one at the Guest Relations had any IT knowledge or information for when the service would be restored…and it wasn’t.

    Also, in the Internet Cafe, often only about six computers were working for email access.

    I was on a “working” vacation. (I wanted to continue on the same ship-Freedom of the Seas-for another two weeks or more, but left because of the lack on Internet connection.

    Here was this beautiful ship with an ice rink, a climbing wall, numerous shops, and restaurants, yet you can’t even guarantee an Internet connection.

    There were MANY disgruntled travelers….you need to wake up and join the modern world and provide Internet connections….and a staff that can inform the guests about the connection/lack of connections.

    There needs to be an IT professional onboard to fix these problems.

  6. Jose xavier

    I work on the song of norway in 1984 till 1988 , i was a buss boy a magasin went on bord and made a vedeo , on that time we was nº1 ship on the world on rating, if any one know about this movie i will apriciate.I will wate for an answer.thx.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@dhudsonmurphy We're sorry to hear about your trip. Please call our UK office at +44 1932 834330 so we can discuss it further. Thank you.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@mhsilva We're sorry to hear about your experience & we'd appreciate any additional feedback you could provide us at
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@ScandalMinute After five yrs, we're putting the Hairspray away. Sorry you're going to miss seeing Tracy & the gang. Ready for new memories?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@SmileySara94 Happy early birthday, we look forward to celebrating with you in March! What are you most excited for onboard?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Wait until you see the underwater views. #GreatBarrierReef
Soak it all in.

CocoCay view captured by dresanchez.
Sightsee from your deck chair.

#royalwow views captured by guest poordany on Instagram.
Vacation over too quickly? Sail back to back on Oasis of the Seas this fall and experience Europe like never before.
Some of our favorite guest photos from Labadee.
We had an amazing time showcasing Quantum Dining in Aspen. Thank you to our friends at +FOOD & WINE
Go behind-the-scenes of some of our favorite onboard shows.
All-new shows and a Broadway favorite - Quantum of the Seas will have it all. Explore the world-class entertainment onboard:
Don't miss out - join our Hangout with Kristin Chenoweth at 4:00pm EST for a special #QuantumOfTheSeas Entertainment announcement, live from the +Hyde Bellagio in Las Vegas:
Questions about Quantum Entertainment? We’ve got you covered. Join Kristin Chenoweth on 6/11 at 4pm EST for a Hangout live from Las Vegas:
Fort Morro: adventure 500 years in the making. #sanjuan 

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Rope swing into the Rope swing into the ocean. 9 hours + 47 minutes ago
  • Walk through a tunne Walk through a tunnel of flowers. Wisteria Tunnel, Japan. 9 hours + 48 minutes ago
  • Soak in the Pamukkal Soak in the Pamukkale thermal pools. #turkey 9 hours + 48 minutes ago
  • Swim in Jellyfish La Swim in Jellyfish Lake, Palau, where the jellyfish no longer have their sting. 9 hours + 48 minutes ago
  • Horses on the beach Horses on the beach in Barbados. 1 day + 6 hours ago
  • Every day should be Every day should be a beach day. St. Thomas. 1 day + 6 hours ago
  • Arrive in style. #ca Arrive in style. #caribbean 1 day + 6 hours ago
  • Swim. Sun. Lounge. R Swim. Sun. Lounge. Repeat. 1 day + 6 hours ago
  • Solomon Islands. Solomon Islands. 2 days + 6 hours ago
  • Haast Pass, New Zeal Haast Pass, New Zealand. 2 days + 6 hours ago
  • Wait until you see the underwater views. #GreatBarrierReef
  • Well hello there, paradise.
  • Kissing the Caribbean goodbye for now. Click the link in our bio to watch the season finale of our @AwesomenessTV travel show with @yomuscleboii.
  • Even more fun on the horizon.
  • Soak it all in. #cococay
  • Colorful CocoCay.
  • Sail above the rest.
  • Nothing says vacation like sunsets at sea. #royalwow
  • Our favorite place to chill out. #alaska
  • Next stop: Jamaica. @AwesomenessTV's @yomuscleboii climbs one of our favorites, Dunn's River Falls. Follow the link in our bio to watch the latest episode.
Why the Royal Caribbean Brand Continues to Evolve

Monday, July 28, 2014 10:02 AM

By Vicki Freed, SVP of Sales and Trade Support and Service, Royal Caribbean International I asked some of the Royal Caribbean International senior leadership to write a guest blog about the state of... Continue Here to Read More…

My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…

Kristin Chenoweth Talks Entertainment on Quantum of the Seas

Thursday, June 12, 2014 12:05 PM

Blog entry by Kristin Chenoweth Kristin Chenoweth is a Tony and Emmy Award winning Broadway, film, and television actress. She is also the official Quantum Experience Advisor for Entertainment and... Continue Here to Read More…

How to Take Advantage of Opportunities Across the Globe

Monday, June 9, 2014 11:27 AM

It seems fitting to write this from a shipyard in Germany, because what I wish I had known when I was 22 was how global and networked my business and my life would become. When I was 22, the only... Continue Here to Read More…