Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Guest Blog: From Brilliance to Oasis…a Crewmember’s Story

Recently someone posted that they would like to hear from a crewmember who will be serving on Oasis of the Seas. I asked Lisa Bauer about this and she knew immediately which crew she wanted to invite to write a guest entry. Lisa said this about Jacques de Kock: “For background, when I was on Brilliance of the Seas for Anchored in Excellence [Adam’s note: this is our 11 year old program where our executives visit every ship every year to meet with the crew and officers], he served us in Portofino. He was amazing. He had a great relationship with Captain Zini, and I was very impressed. He mentioned to me he was going to Oasis, but didn’t know which specialty he would be assigned. I asked him to investigate, and to tell me which one he wanted. He did his homework, and respectfully requested 150 Central Park. So, he was the very first waiter hired for 150!”

Jacques wrote [Adam’s note – there were no edits!]:

“My Royal Caribbean.

This is just something I would love to share with others regarding the Royal Caribbean Cruise line company. I am a crewmember currently onboard the Brilliance of the Seas and feel that it is important that I let all know how amazing the company is that I work for, as I am overflowing with gratitude. My name is Jacques de Kock, I am from South Africa. I have now been working for RCCL for almost two years.

I started in the RCCL company as skeptic as people would be joining a new company so far away from home. But as of my first day I am amazed more and more consistently. I started as an assistant waiter in a buffet restaurant called Windjammer Cafe on my first voyage. I was intrigued by the amount of training that was provided to me. After that I progressed to the main dining room as an assistant waiter. I soon learnt the “tricks of the trade” and was asked to help as an assistant waiter with a concept in the dining room called “My time dining.” I was overwhelmed and worked there for awhile.

As soon as I was confident enough with my knowledge I participated in the Waiter training program they offer, and soon after, when I returned from my vacation, I was promoted as a waiter. Not long after that I moved to a specialty restaurant called Portofino. I received excellent training and soon participated also in the hosting of an event called Wine Dinner pairing.

Now I am still working at Portofino for the next couple of days after which I will go on vacation and believe it or not, return to the new incredible engineering masterpiece, the Oasis of the Seas. On this ship I will be working in one of the most exciting new restaurant concepts that will leave people amazed. I know that this will be something everyone will be talking about. The ship itself is something that I know will set a benchmark for cruise ships to come, for a long time. I sometimes feel like I am overflowing with gratitude towards the company I work for, and I know all my guests recognize my confidence in what I see as, one of the best companies ever. And as if this is not enough, they are still creating career opportunities to thousands of people every year. Truly amazing. From here, who knows where I will reach in the next two years.”

7 responses to:
“Guest Blog: From Brilliance to Oasis…a Crewmember’s Story”

  1. frANK jAMES

    It soundls like Royal Caribbean international, has given you the chance to become the best. I like the fact that you can get permotions on the ship. I was also looking at the videos for Oasis Of The Seas, it going to be one spectacualr ship. Looks like a great place to start a career. All The Best in your travels.

    Frank James

  2. marie fisher

    I think you must be very special to have achieved what you have in such a short time. Look forward to dining with you on Dec.1,already made our reservations for 7:00 that evening. Hope you are our waiter! Best of luck and enjoy your vacation!

  3. Cruiseaholic

    Sounds like RCCL treats their employees almost as good as their passengers. Nice story.

  4. James

    We had a cabin steward named Ford on the Monarch of the Seas way back in 1999. Was just wondering if he was still with the company and what ship.

    He was awesome!!

    Thanks

  5. Cruisemates

    Hello Jacques…

    I hope Keriann treats you better than Gordon Ramsey treats his staff! In any case, Ii have a reservation for Dec 3rd abnd I look forward to trying the food and possibly having you as my waiter. Good luck to you on your journeys.

  6. JIm

    Jacques you waited on us on Brilliance last summer in Portofino and you are a fantastic waiter! We cannot wait to see you on Oasis this spring!

  7. jacques

    I am so happy with all the comments. I am now full underway with the restaurant and look forward to seeing everyone there. I am amazed at all the reservations placed already.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@tlskjh We currently don't have a release date, but please keep checking our website for updates.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@Luke_Cordon Thank you for your inquiry. Some venues may be closed due to trade regulations, but MDR will be open.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@LaurenAshleyyy_ We're very sorry for the hold times. Were you able to get your issues resolved?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@M_Strat117 You may still be able to! Please contact the Image Group at 800-772-3470 and they'll be happy to help.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Make a splash. Photo by _gracek. #bahamas http://t.co/5NZ1pmYPCz
Set sail with your +myVEGAS rewards. We're excited to announce that you can now earn exclusive rewards by playing myVEGAS. Start earning your Loyalty Points now: http://bit.ly/1unAYvQ
Even more ways to play. From bumper cars and a flying trapeze to Xbox tournaments and special +DreamWorks Animation programming, Quantum of the Seas is reinventing family time. http://bit.ly/1C5CMKV
Sit back and enjoy the ride. How are you relaxing this Labor Day?
Kick off the long weekend with warm tropical breezes.

#royalwow photo thanks to chelsea9wilson.
Join CEO Richard Fain and David Pogue now as they reveal how technology on Quantum of the Seas is innovating the vacation experience: http://bit.ly/QuantumOTS
Last week, Quantum of the Seas docked out for the first time, and tomorrow we're revealing exciting details about our newest ship. Watch live at 10am EDT: http://bit.ly/1tuwsK0 http://youtu.be/_6bo3sT_y0U
Need a weekend escape? http://bit.ly/1pbiFXj

Photo thanks to s_marie92.

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Fun for the whole fa Fun for the whole family on Allure of the Seas. 8 hours + 38 minutes ago
  • Practice your putt o Practice your putt on Allure of the Seas. 8 hours + 38 minutes ago
  • Sunrise over Punta C Sunrise over Punta Cana, Dominican Republic. 1 day + 8 hours ago
  • Sunset over Cane Gar Sunset over Cane Garden Bay, British Virgin Islands. #bvi 1 day + 8 hours ago
  • Key West, Florida. Key West, Florida. 1 day + 8 hours ago
  • Paradise found. #can Paradise found. #cancun #mexico 1 day + 8 hours ago
  • Radiance of the Seas Radiance of the Seas at Icy Strait Point. #alaska 2 days + 8 hours ago
  • Scenic Alaska from D Scenic Alaska from Deck Ten of Rhapsody of the Seas. 2 days + 8 hours ago
  • Tracy Arm Fjord view Tracy Arm Fjord views from Rhapsody of the Seas. #alaska 2 days + 8 hours ago
  • Rhapsody of the Seas Rhapsody of the Seas docks in Skagway, Alaska. 2 days + 8 hours ago
  • Just the right amount of wild. #alaska
  • The countdown continues. #QuantumoftheSeas makes her way to the US in less than two months.
  • Now this is what vacation looks like. #cococay
  • Time to explore. Image thanks to @mcdurr.
  • Glacier bound on Radiance of the Seas.
  • Explore the great outdoors.
  • Garden views at sea. #centralpark
  • Which destinations are on your bucket list?
  • Best part of Dragon's Tail Coaster? The views. #royalwow thanks to @marcellav
  • Twice the fun. #alaska
Out of Office: Never Leave Home Without a Sense of Humor

Tuesday, August 12, 2014 11:32 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD One of the likely casualties of the rise of online communications is the travel disaster fueled by misinformation or no... Continue Here to Read More…

It’s Not Rocket Science – Keep Your Head in the Game

Thursday, July 31, 2014 9:20 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD This is intended as the first in a series of relatively easy to accomplish tasks that remarkably few aspiring managers actually... Continue Here to Read More…

Why the Royal Caribbean Brand Continues to Evolve

Monday, July 28, 2014 10:02 AM

By Vicki Freed, SVP of Sales and Trade Support and Service, Royal Caribbean International I asked some of the Royal Caribbean International senior leadership to write a guest blog about the state of... Continue Here to Read More…

My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…