Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Guest Post – Anchored in Excellence Visit to Asia

Lisa Bauer - Senior VP, Hotel Operations

What a week we picked to do our Anchored in Excellence (AIE) visit to see how Legend of the Seas was doing in her home in Asia. We flew into Tokyo to join the ship. What we didn’t realize was that is was the Japanese holiday of Golden Week, so it was a special time to be in Japan.

We actually sailed from Yokohama. This is a very impressive cruise terminal and we had a great sail away with a band in full costume playing “Anchors Away” and the entire check-in staff came out to bow and wave to us. It was our first embarkation in this port and it was historic for a number of other reasons as well. For Royal, it was a record number of Japanese guests onboard at a count of over 1,500. It also was a record for Yokohama to have so many Japanese guests embark and sail on a passenger cruise ship.

We were very focused on ensuring our Japanese guests had a great experience and we flew Travis, our chef from Izumi on Oasis, to consult with our executive chef onboard Legend. Travis created an amazing Sushi and traditional Japanese menu and also did a demonstration in the Centrum, it was a huge hit with all our guests, including some Diamond Crown & Anchored guests from Tennessee! It also happened to be my birthday during our AIE visit, so I was very spoiled by Travis and he made me some amazing tempura. The onboard team also ensured that there was plenty of birthday cake too!

We did our regular AIE program, but in addition to our usual series of meetings, we had the opportunity to present the entire Legend crew with the award for “2009 Ship of the Year,” which included a Plaque, a flag they can fly proudly and $10,000 for the crew welfare fund. Legend also won our contest for the best ratings in our “Best December Ever,” as well as had the highest crew morale of the entire fleet. We gave them a lot of very well deserved awards. I am very proud of this team and the amazing product they are delivering to our guests.

Once we arrived in Shanghai, China, the significance of the week continued, as the World Expo opened this week. Our guests were really in for a treat as it is estimated that 72 million guests will visit the Expo during its 180 day duration. We had the opportunity to see the grounds and the various pavilions and there are really no words to describe it. We also were all amazed at how unbelievably clean the city was. There was the most amazing landscaping everywhere – medians on the roads, on overpasses, unique flower displays in front of buildings. They were simply everywhere and I’ve never seen anything like it. I can’t even keep one flower box alive, yet, and somehow they are managing to have an entire city in perfect bloom.

In addition to our ship visit, we also had the opportunity to visit our Shanghai office and meet with our Country Manager, Dr. Lui, and his entire team. It was great that we could have our Hotel Director, Colin Clarke, join us as well, so we had a really good session that had the perspectives of the ship, the local office and our corporate insight to discuss additional ways we could ensure we “Deliver the Wow” to our guests from all over the world. What a week!!!!

12 responses to:
“Guest Post – Anchored in Excellence Visit to Asia”

  1. SETH

    I’m a diamond plus member and traveled all the way from the states to sail on the Legend for 7 nights out of Shanghai in March. Talk about delivering the “Wow”!

    Out of all my cruises — this one was the most incredible! Amazing ship, superb crew and fascinating ports of call. The staff onboard the Legend of the Seas certainly deserves the “Ship of the Year” award!

    Once the itineraries are released, I’m looking forward to planning my 2011 Asian Adventure!

    • Adam

      Seth, we’re glad to hear that you had a wonderful cruise departing from Shanghai and that our crew and ship left you with an unforgettable impression. Thank you for your comment and we hope to see you onboard one of our ships again very soon.

  2. Dave Hornby

    Hi there.

    As Diamond members, my wife and I are wondering why only US members can access the online Crown & Anchor website fully?
    We are in the UK, and have no access to the Members Forum and other sections of the site.

    Please let us in!

    • Adam

      Dave, we’re sorry to hear that you are having difficulties accessing our UK Crown & Anchor website. You can enter the Members Forum by visiting http://www.royalcaribbean.co.uk/cas/shareAndTellLoggedout.do and logging into the site with your username and password. Hope that helps and let us know if you are still experiencing difficulties on our site.

  3. carol persico

    dear adam we are diamond members love rccl and think they are the best in the industry but would love to see more ships out of n.j. flying is so much trouble these days we have been on the exployer 3 times we are going on the oasis in dec but it would be so much easier to go out of nj and cheaper too that way we could sail more often thank you carol & sal persico

    • Adam

      Carol, thank you for your feedback and for your continued loyalty. We appreciate your suggestion and we will keep it in mind for the future.

  4. CAROL PERSICO

    DEAR ADAM MY HUSBAND AND I RETURNED FROM THE OASIS—WOW! WHAT BEAUTIFUL SHIP THERE IS SO MUCH TO DO AND SO LITTLE TIME TO DO IT HAVE YOU EVER THOUGHT ABOUT A 10 OR 12 DAY CRUISE ON THE OASIS OR THE ALLURE? AND SAILING ONE OF THAM OUT OF CAPE LIBERTY NJ JUST A THOUGHT THANK YOU FOR YOUR TIME CAROL PERSICO

    • Adam

      Hello, Carol. We are glad you and your husband had such a marvelous time onboard Oasis! You can stay up to date on all of the Allure and Oasis’s itineraries through here: http://bit.ly/dSV675 and http://bit.ly/i1Bssk. Thank you very much for your feedback and we will be sure to pass it along to the proper department.

  5. Chris

    Hi – I’m currently in the military stationed in Japan. I was looking forward to taking on of Royal Caribbean cruises from Yokohama(Tokyo) port. Unfortunately I don’t speak Japanese, so I was wondering if my trip would be more painful then if I took a cruise from the US? Is there other food besides Japanese food onboard as well? Thanks

    • Adam

      Hello, Chris. We are honored to hear that someone in the military would choose to include us as part of their valuable time off. Onboard our ships there are a variety of different sorts of food you will be able to enjoy. Also, we have quite a diverse staff onboard all of our ships, so we can’t imagine you would face a large language barrier that would prevent you from having a great time onboard. We hope this helps, and we can’t wait to have you onboard.

  6. carol persico

    DEAR ADAM I AM WONDERING WHAT HAPPENED TO THE SOVEREIGN OF THE SEAS THAT WAS OUR FIRST CRUISE ON ROYAL CARIBBEAN.

    • Adam

      Hi Carol, in October 2007, Royal Caribbean International’s Sovereign of the Seas was reassigned to the company’s Pullmantur fleet. However, we still have her sister ships, Monarch of the Seas and Majesty of the Seas, that you can sail on.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Sightsee in the Mediterranean sun. http://t.co/YLnJK9Jn9d
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@tjlawtono2 You can find sample menus at http://t.co/cAWAZJ8xM1
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@tjlawtono2 Our specialty restaurant menus can change depending on the trip and season. Is there something in particular you're looking for?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@tjlawtono2 Hi Tom - The dinner menus in the main dining room change nightly. Our Windjammer Buffet offers a large variety of meals.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@Avery_Wood13 We're excited to have you onboard!
History, architecture, and stunning vistas.
http://bit.ly/1kwCpUH
Explore even more of the world. See where your favorite ship is sailing from in 2015.
When are you constantly moving, but always in the same place? 
#allureoftheseas  
Next step in building #QuantumOfTheSeas: putting the azipods into place.
Countdown to November: Today the final block of #QuantumOfTheSeas was moved into place. 
You've got questions, he's got answers. CEO Adam Goldstein is hosting a Google hangout today at 1:30 / 12:30 CST to talk about Quantum dining: http://bit.ly/1g4n6du 
Watch Adam Goldstein and Moderator Colleen McDaniel as they answer questions and discuss the latest innovations coming to Quantum of the Seas
Get a taste of our next Quantum reveal. Stay tuned for an exciting announcement next week.
Disembark to a new world. #norway  
So much more to explore.  #stmaarten  

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • A hammock is waiting A hammock is waiting for you in the US Virgin Islands. #usvi 11 hours + 57 minutes ago
  • 99 Steps in St. Thom 99 Steps in St. Thomas. This step-street was built by the Danes in the 1700s. Follow it to Blackbeard's Castle. 11 hours + 57 minutes ago
  • Time to travel. Time to travel. 11 hours + 57 minutes ago
  • St. Thomas: 32 squar St. Thomas: 32 square miles of paradise. 11 hours + 57 minutes ago
  • CocoCay: Yours for t CocoCay: Yours for the day. #bahamas 11 hours + 57 minutes ago
  • Sea cave on Benagil Sea cave on Benagil Beach, Algarve, Portugal. 1 day + 11 hours ago
  • Explore the groundbr Explore the groundbreaking art and architecture of Barcelona, Spain. 1 day + 11 hours ago
  • Take in the sights o Take in the sights of Barcelona, Spain. 1 day + 11 hours ago
  • Umbrellas float abov Umbrellas float above the street in Agueda, Portugal. 1 day + 11 hours ago
  • Buddha in Java, Indo Buddha in Java, Indonesia. 2 days + 12 hours ago
  • Overlooking the red rooftops in Dubrovnik, Croatia during our final stop in the Mediterranean. 
Link to Mediterranean itineraries in our profile.
  • Picturesque villages and beautiful beaches? Welcome to the Greek Isles. Follow the link in our profile for the full itinerary.
  • Wander the winding streets in the historic heart of Athens. Follow the link in our profile for Mediterranean itineraries.
  • Not to be missed in Montenegro: the Old City of Kotor, one of the best preserved medieval towns in the Adriatic. Link to Mediterranean itineraries in our profile.
  • First stop on our Mediterranean trip: Venice, built on 118 submerged islands. Follow the link in our profile for Mediterranean itineraries.
  • Your #royalwow view awaits in the Mediterranean. Set sail with us tomorrow as we explore the European coast.
  • The banana toffee panini. Simple, sweet, sublime. Follow the link our profile to see the full menu for Michael's Genuine Pub.
  • A taste of the Mediterranean. The Greek farro salad at Michael's Genuine Pub, made from the freshest ingredients available. (Follow the link in our profile to see the full menu.)
  • The ultimate comfort food: thick-cut potato chips with pan-fried onion dip. Coming this November to Michael's Genuine Pub onboard Quantum of the Seas. (Link to full menu in our profile.)
  • Love 150 Central Park? We're partnering with Michael Schwartz again to create his newest restaurant onboard Quantum of the Seas. All this week we're giving you a sneak peek of the menu (or follow the
Autism Friendly Family Vacations: What You Need to Know

Wednesday, April 23, 2014 10:09 AM

Autism friendly. Two seemingly simple words, but they are having a huge impact for our guests and the autism community. My name is Ron Pettit and I’m ADA and Access Compliance Consultant at Royal... Continue Here to Read More…

Why Everyone Should Get Involved and Volunteer Everywhere

Friday, April 18, 2014 11:50 AM

GIVE Day (Get Involved Volunteer Everywhere) is the corporate global volunteer day for Royal Caribbean Cruises Ltd. and is our largest employee community event. My name is Helen O’Connell, Manager... Continue Here to Read More…

Quantum Class Ships: Empowering Guests to Take Full Control of Their Dining Experience

Thursday, April 10, 2014 2:14 PM

Hi everyone. I’m excited to begin our Quantum of the Seas blog series by sharing details about a new approach to dining at sea onboard Royal Caribbean International’s Quantum Class ships. Our... Continue Here to Read More…

How to Connect with a Colleague When You Have Conflicting Interests

Monday, March 10, 2014 10:11 AM

We are not all the same.  Not in life and not in business.  As a consequence, maintaining a healthy perspective on differences among people is a critical success factor in a business career. Some... Continue Here to Read More…

Humorous Travel Stories

Wednesday, February 19, 2014 3:30 PM

It might be my impending trip to Shanghai for dinner with four red eye flights in five nights.  I want to believe this will be tolerable.  So I find myself thinking of some of the humorous things I... Continue Here to Read More…

Why We Needed Bumper Cars to Go Head to Head

Friday, February 14, 2014 1:56 PM

Guest post by Nick Weir I’m Nick Weir, the Vice President of Entertainment at Royal Caribbean International.  As usual we’ve been hard at work and are very focused on Quantum of the Seas in... Continue Here to Read More…

She’s Back…Navigator of the Seas Emerges After Massive Makeover

Friday, February 7, 2014 6:20 PM

Guest blog by Lisa Lutoff-Perlo It’s a very exciting week for us here at Royal Caribbean International. After spending a month in drydock, we’re pleased to announce Navigator of the Seas is... Continue Here to Read More…

Productivity Hacks: Build a Great Team at Work and at Home

Wednesday, January 22, 2014 12:35 PM

When you live at the outer limits of multitasking, you never feel productive enough. So it’s nice of LinkedIn to assign a topic on the premise that I am in fact productive. Time is the scarce... Continue Here to Read More…

Why Project Radiance Didn’t Turn Out as Planned

Monday, January 13, 2014 3:00 PM

A reader recently asked if there was a time where I did something and it didn’t turn out the way I wanted it to, and what I did after that.  There are probably many relevant examples, but the one... Continue Here to Read More…

The Importance of Shipyard Visits

Monday, January 6, 2014 5:59 PM

Recently I visited both shipyards that are currently building ships for Royal Caribbean International.  First I traveled to Meyer Werft in Papenburg, Germany (builders of Quantum of the Seas,... Continue Here to Read More…