It was a great 5 days with the group. There were several highlights, too many to note, but I thought I would share a few…
We have a shipboard advisory committee comprised of 3 Captains and 3 Hotel Directors – their leadership was so inspiring during various sessions. The fleet really looks up to these gentlemen, and it is clear to see why.
The team building event was held at Universal Studios and it featured a scavenger hunt based on our conference theme – this group is so competitive I couldn’t believe it. It is funny to note the teams that had a few women on them did the best – because they would actually ask for directions
One of the key highlights of the conference was the awards ceremony. South Florida Make-A-Wish President and CEO Norm Wedderburn presented each ship in the fleet an award for their contributions and support of Make-A-Wish, and we had a Wish Family attend and share the power of the wish. (There wasn’t a dry eye in the room). There were lots of awards that night, but the big award was Ship of the Year, which went to Legend of the Seas. Captain Bill and I presented this award, and we couldn’t agree on who would actually open the envelope to announce the winner, so we did “rock, scissors, paper.” It took us 8 ties before I finally lost and he got to announce the winner.
It was so special to see the entire room give a standing ovation to the Captain when he came to accept the award. To me it really reinforced what a global brand we are when the ship the farthest from home managed to have the strongest performance on all metrics in the fleet. I don’t know what struck me more – the emotion of how proud the entire fleet was of the Legend, or how humbled the ship was to receive the award.
I also wanted to mention what an incredible job the Hard Rock Hotel did in hosting our conference. The service was amazing, and we had 2 servers that were so outstanding we actually gave them awards at the ceremony for their service. They said that had never happened before – I guess we really believe in recognizing great service when we see it.