Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Guest Post: The Most Interesting Job at Royal

Continuing with our international theme this week, I thought it would be appropriate to invite Michael Bayley, our Senior Vice President, International, to be my guest blogger for today. As you can tell from my own posts, our international business is near and dear to my heart. It has been a year and a half since I asked Michael to take on the role of driving our global growth. You can see he already has the passion for it that I have had since I became VP, International Sales & Marketing in 1991.

Michael Bayley, Senior Vice President, International

Michael Bayley, Senior Vice President, International


Hello and greetings from Tokyo, Japan, where my travels for Royal Caribbean have taken me as we prepare for the Legend of the Seas Asia season. I think that I may have the most interesting job in the company as I am responsible for growing our business in all of the international markets outside of North America. This year, over one million guests have sailed with us from those markets. [Adam's note: in 1991 we had 26,000 international guests, i.e. now we have 40 times more international business!] We have offices in London and Manchester, UK; Oslo in Norway; Barcelona and Madrid in Spain; Genoa in Italy; Frankfurt in Germany; Singapore, Beijing, Shanghai and Guangzhou in China; and we recently opened offices in Sydney, Australia. Next week I will be in Sao Paolo, Brazil where we are opening our Brazilian office.

I meet people from all over the world, travel to some of the most exciting cities and interact with business leaders from so many different cultures, all brought together through the love of cruising and the strength and reputation of our brand. Every day I learn something new and every day I begin to understand how all people are fundamentally the same, with a desire to have fun, enjoy their families, work and play and to be treated with respect. One of the greatest joys I have is speaking about Oasis of the Seas and watching the excitement in people’s eyes as they contemplate the fun they can have experiencing Oasis or selling and marketing such a product.

It’s hard to believe that I have been with Royal Caribbean since 1981. Wow, a scary 28 years have passed by and what’s even scarier is that I seriously don’t know what happened to that time. It sounds strange but for all of these years I have never thought I have had a job. It’s been a way of life, a part of me – from the time I first walked onboard the Nordic Prince (who remembers that beautiful lady?) as an Assistant Purser and for more than 10 years traveling the world on Nordic Prince, Song of Norway, Song of America, Sun Viking, Sovereign of the Seas and Nordic Empress as part of a team delivering outstanding vacations or as we used to say “excellent” vacations. So time has passed and our brand has gone from strength to strength and as I look into the future, it seems even more exciting.

The only downside to my travels (I have to put something in or Adam may propose a pay cut [Adam's note - thanks for the idea, Michael]) is that I miss my family – my lovely wife and two beautiful sons, Thiago and Romeo. The other challenge is jet lag as I literally pass through so many time zones that I have now become the king of cat naps (this explains why I sometimes fall asleep in meetings – just kidding). Well, that’s it for me folks. My first blog! Who would have thought I would be blogging from Tokyo.

3 responses to:
“Guest Post: The Most Interesting Job at Royal”

  1. Lisa

    Michael, awesome post! Your job does sound very exciting and I can definitely understand the drawbacks when it comes to being away from your family. I also love hearing the success story of starting as a purser and working your way up to being the senior vp. What an inspiration for so many people. If there’s ever a need for a therapist on board, let me know. I wouldn’t mind having a floating office!!! LOL!!!

  2. cheryl Brawders

    As a Diamond level I am very dismayed on how cruise credits are given. You receive only 2 cruise credits even if you are a family of 6 staying in a Royal Family suite ! This does not seem very equitable. We have done this twice. This should be reconsidered and ajustments should be made to those LOYAL DIAMOND FAMILIES….As well as extra cruise credits when staying in a Jr. Suite and above. With the economy as it is RCCL needs to reward those of us who continue to be loyal, when there are so many other cruiselines tempting us with offers.

  3. Steve luce

    I just let our reservations for 2 cabins expire because we were unable to reserve a 6:00 p.m. dinner time. We were only allowed My Time Dining. I live in Panama and was trying to book the 01/31/2010 Enchantment of the Seas Southern Caribbean cruise. The RCI rep here in Panama, Grand Tours Crt, apparently tried contacting Miami with no success. This would have been my first cruise. HELLO, there’s a recession and swine flu epidemic and you don’t want advance bookings?

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@freljung As a result of strong winds we will not be visiting the port of Stockholm.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@BriannaDAguanno We loved having you onboard! What did you enjoy most about Freedom of the Seas?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@livinlifeloved3 We're thrilled to welcome you onboard! Where will you be sailing to?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@JaneJwills30 Thank you for speaking with us. We've asked our UK office to follow up with you tomorrow. We appreciate your patience.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@iLadyCHawkFan Most 2015-16 sailings are currently available. Please call (800) 327-6700 & we'd be happy to help or answer any questions.
Join CEO Richard Fain and David Pogue now as they reveal how technology on Quantum of the Seas is innovating the vacation experience: http://bit.ly/QuantumOTS
Last week, Quantum of the Seas docked out for the first time, and tomorrow we're revealing exciting details about our newest ship. Watch live at 10am EDT: http://bit.ly/1tuwsK0 http://youtu.be/_6bo3sT_y0U
Need a weekend escape? http://bit.ly/1pbiFXj

Photo thanks to s_marie92.
Dream vacations are our specialty. Book by 8/20 and get up to $200 onboard credit PLUS 50% reduced deposit during our WOW Sale: http://bit.ly/1kJN8LY
Spend more days wearing flippers. http://bit.ly/1nXc1ie
Quantum's first passenger? A 30-foot-tall magenta polar bear created by artist Lawrence Argent. Get a first look at the world-class art collection onboard: http://bit.ly/QuantumArt
It's the final countdown - Quantum of the Seas arrives in the US in 100 days. When will you be sailing on our newest ship? http://bit.ly/1q5daWu
An entire fleet in the palm of your hand. Find the perfect vacation with the Royal Caribbean app: http://bit.ly/1sa4ul5

Image thanks to Instagram user cynsilva.
We're ready for you.

Photo captured by S.M. Tunli on Liberty of the Seas.

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Norwegian reflection Norwegian reflections. 13 hours + 46 minutes ago
  • Carrick-a-Rede Rope Carrick-a-Rede Rope Bridge, Ireland. 13 hours + 46 minutes ago
  • Aran Islands, Irelan Aran Islands, Ireland. 13 hours + 46 minutes ago
  • Vision of the Seas e Vision of the Seas explores Norway. 13 hours + 46 minutes ago
  • Quantum of the Seas: Quantum of the Seas: the most technologically advanced ship ever to sail. 1 day + 15 hours ago
  • From high speed inte From high speed internet and simplified boarding to robotic bartenders and Roboscreens. Welcome the world's first smartship, ... 1 day + 15 hours ago
  • Last week #QuantumOf Last week #QuantumOfTheSeas docked out for the first time. Today we revealed how technology is innovating the vacation ... 1 day + 15 hours ago
  • Skydive at sea? Only Skydive at sea? Only on Quantum. 1 day + 15 hours ago
  • Take me there. Take me there. 2 days + 12 hours ago
  • Peace. Love. Sandy F Peace. Love. Sandy Feet. 2 days + 12 hours ago
  • Save room for dessert. #allure
  • Introducing the world's first smartship. Follow the link in our bio to learn how #QuantumOfTheSeas technology is transforming your next vacation.
  • Caribbean bound. #allure
  • Amazing from every angle. #tortola
  • Views you'll be dreaming about. #sydney
  • Ready, set, sun. #royalwow
  • How do you spend your beach days? #cococay
  • Need a weekend escape? #bahamas
  • A real show stopper. #adventure
  • Today's to-do list: relax.
Out of Office: Never Leave Home Without a Sense of Humor

Tuesday, August 12, 2014 11:32 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD One of the likely casualties of the rise of online communications is the travel disaster fueled by misinformation or no... Continue Here to Read More…

It’s Not Rocket Science – Keep Your Head in the Game

Thursday, July 31, 2014 9:20 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD This is intended as the first in a series of relatively easy to accomplish tasks that remarkably few aspiring managers actually... Continue Here to Read More…

Why the Royal Caribbean Brand Continues to Evolve

Monday, July 28, 2014 10:02 AM

By Vicki Freed, SVP of Sales and Trade Support and Service, Royal Caribbean International I asked some of the Royal Caribbean International senior leadership to write a guest blog about the state of... Continue Here to Read More…

My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…