Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Leaving a Lasting Impression: A Message from a Former Royal Crewman

You can imagine that over time I receive some interesting emails and letters.  It goes with the territory but every once in a while I am unusually impressed.  When that happens, with the permission of the writer, I will publish it here.

Explorer of the Seas Dining Room


Last month, one of my best friends and his family went to Europe on vacation.  They went to the Blue Duckling Restaurant in Prague and discovered that one of the employees is a proud alumnus of Royal Caribbean’s dining staff.  Shortly thereafter, I received this correspondence:

Dear Mr. Goldstein,
 
I believe you have many activities and I am sure you are very busy.
Truly I do not believe this email will come to you but I feel that I have to give a try.
 
This impulse – to write you – I have got thanks to meeting or better to say to serving the family of your friend living in New York. They are on the trip in Europe and they visited our restaurant Blue Duckling in Prague (Czech Republic). On the way back home I was thinking what a coincidence. I was working for RCI in dining department (Majesty, Explorer, Voyager) for a few years and I told them that they can thank your company for the service they have got today. I have learned so much with your company and not only to serve. I have learned about people, about cultures, about psychology, about understanding, about guests needs.

I finished my last contract in Galveston because I wanted to settle down three years ago. I went to Dublin where I got a job as a restaurant manager. In Ireland, they know what a level of service is with RCI.  Then I moved to Prague with “big eyes“ I would utilize my experiences but I was wrong. In Czech they don‘t know what is it. So here in Prague my way to find a job doing what I wish to do is harder.
 
But the reason why I am writing is just to say THANK YOU for what I could learn in RCI. I believe that not too many people can realize what it means to have this opportunity to work for RCI. I have realized that today and I know it gave me a lot. It was a very hard job but I also know nothing is for free.
 
I wish you honestly all the best, especially health and to your company god speed.
 
With kind regards,
 
Richard Blasko

Dining Room onboard Voyager of the Seas

Wow.  Thank you Richard for summarizing in a few words what makes our people and the Royal Caribbean culture so special.  To our readers, if you’re in Prague, please try the Blue Duckling Restaurant.

16 responses to:
“Leaving a Lasting Impression: A Message from a Former Royal Crewman”

  1. Suzanne Naselsky

    I can certainly appreciate this post. We just returned from the Freedom of the Seas on Sunday and in all of my cruises ive never had such a fabulous waiter. Keron Gobern took the best care of us we could have ever asked for. His service was beyond top notch. We were so sad to leave him after the week!

    • Adam

      We’re glad to hear that you had such a wonderful time onboard Freedom of the Seas, Suzanne. And we particularly appreciate you sharing such kind words about Keron, we will be sure to pass your compliments along.

  2. Linda Daly

    I have just come back from a fab cruise on Voyager of the seas ,it was my first cruise and i just loved every minute of it, the only thing i found to complain about was the price of the wine,as it is the only thing i drink i have to say i found it very pricey.also if the photos were a reasonble price people would buy more

    Linda

    • Adam

      We are happy to hear you enjoyed your first cruise, Linda! We appreciate your feedback and will be sure to pass this information along to the appropriate departments.

  3. Jessica Clark

    WOW! That was such a great letter. My husband and I will be setting sail on our 2nd cruise this November aboard the Oasis of the Seas. I can’t tell you how impressed I was when we sailed on the Oasis last year. It was our very first cruise so we had no expectations. We had always heard wonderful things about RCCL, but we indeed expierenced it for ourselves. You are definitley treated like “Royalty”. From the stateroom attendant, the waiters, bartenders, entertainment, etc. We were BEYOND impressed. I must say…I doubt we will EVER cruise another line. Thanks you Royal Caribbean!

    • Adam

      Thank you for the generous praise, Jessica. We always strive to provide our guests with the most memorable experience possible, we’re glad to hear that we succeeded. Thank you for sharing the wonderful experience, we look forward to seeing you onboard again in November.

  4. Ricardo

    Adam, I love RCI. It’s simply the best cruise company overall. We saw Carnival’s efficiency at Port Everglades and it simply doesnt compare to Oasis’ Terminal 18. It was quite the experience. We were so disappointed in Carnival. That first impression was not good. Oasis was amazing and just beautiful and delivered the WOW factor just as I had expected and truly exceeded every single expectation that I had, which with so much propaganda, was already high. I just want to bring to your attention this article on Cruise Critic about Royal Caribbean vs. other cruise lines dealing with early departure. I will never go to any other cruise line that is not RCCL but other people will. Some people are changing cruise lines and it’s very sad to see that. I just want to bring this to your attention and maybe wanted to know your opinion. Thanks. RCL’s BIGGEST fan.
    http://www.cruisecritic.com/blog/index.php/2011/08/30/hurricane-irenes-heroes-and-zeros-6-cruise-line-crisis-responses/

    • Adam

      Thank you for sharing your comments and the article with us, Ricardo. We appreciate your support and enthusiasm for our brand.

  5. jaclyn Mcpherson

    My family and I were on the Freedom of the Seas the week of Aug 14th. We had the best time during our dinner because of our waiters, Richard Kerr and his assistant Oliver. These two men made our dining experience the best, as if they were part of our family! We saw Oliver up at the Windjammer and he made sure to come over to my husband and I to see if there was anything that we needed. We weren’t even sitting in his section. They both showed that their jobs were more than a job to them. They were there to make sure we had a fantastic time…and they did a great job at it!! It was very sad to say goodbye to both of them on our last night. I hope to sail the Freedom again and would love to see if I can have these two men serve me again!

    • Adam

      Thank you for sharing your wonderful experience with us, Jaclyn. We’ll be sure to pass your message along to our staff and we hope to have you back onboard Freedom of the Seas soon.

  6. craig smith

    Hi RCL,
    My wife and I took my two young children on a cruise around the South Pacific, New Years 2010. I was sceptical on cruising but I gave it a go. The children loved the cruise, it gave my wife and I time to ourselves, and really connect again. It was better than fantastic, it was amazing, from the first step on the ship to the last step off.
    Thank you RCL and your staff for a wonderful journey.
    Kind regards

    • Adam

      Thank you for your kind words, Craig. It gives us great pleasure to hear that you and your family had such a remarkable experience onboard. We hope to have you back onboard in the future.

  7. Michelle mazzola

    I returned from the Explorer of the Seas on August 27th. Hurricane Irene was with us the entire cruise.. starting behind us, through us and eventually ahead of us..due to inclement weather most of my time was spent in the Casino. The entire casino staff made my vacation truly amazing.. You have some dedicated workers and due to them I am going to be planning another cruise on the Explorer of the Seas. This is my 3rd cruise with royal caribbean, and they have all been great.. BUT I am coming back to this specific ship due to the crew members alone!

  8. Dahlia-Ann Howard-lewis

    My family and I recently returned from our 2nd Cruise on Royal Caribbean. Our 1st was on the beautiful Liberty of the Seas and our 2nd the majestic Allure of the Seas. Aluure being extremely huge has a multitude of activities and many areas to hang out. Our personal favourite was the Boardwalk. Also loved Park Cafe!The kids enjoyed the Carousal and all the fun Characters and I loved the Aqua Theatre!…..even when nothing was happening! Our Waiters were excellent! Actually choked up saying goodbye…. I wish I remembered their name…. (Our sailing was August 21st – 28th – Table 524) I must commend RCI for excellent service and a very classy Ship! One thing though…Is it me or are the Rooms and Corridors smaller? We did have a few hitches with Hurrican Irene, but Capt Zinni was great and we did eventually get to the Bahamas! Thank You RCI! See you soon! Liberty Vs Allure! Ilove them both!

    • Adam

      Thanks for sharing your onboard experience with us, Dahlia-Ann. We hope to see you onboard again soon.

  9. Susan Williams

    My husband and I just returned from our 35th cruise. This on Voyager of the Sea was the 4th or 5th with RCL. I must say although our service in the dining room and Windjammer was fine the food was the WORST we have EVER had on any cruise line. Also the entertainment was horrible! I would never suggest this ship to anyone unless you just want to sleep and read a book :( Very little activities onboard either. Maybe it was because it was the first sailing of the Voyager from New Orleans and I won’t make that mistake again. Boarding the ship was a living nightmare and getting off was not the best either. I must say even at the age of 60+ we still prefer Carnival food and great broadway/Vegas type shows to what we saw last week.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@Countrygrl76 We’re sorry to hear this. Please contact us at http://t.co/JUjuYAw6QT.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@G1regory3 It will be here before you know it. What are you most looking forward to?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Isle of Pines: our little secret. #southpacific http://t.co/8SOd7J6D8j
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Vacation days are the best kind of days. #welcomeaboard http://t.co/KmnaJVipbS
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@chrisefaw See you soon!
Explore even more of the world. See where your favorite ship is sailing from in 2015.
When are you constantly moving, but always in the same place? 
#allureoftheseas  
Next step in building #QuantumOfTheSeas: putting the azipods into place.
Countdown to November: Today the final block of #QuantumOfTheSeas was moved into place. 
You've got questions, he's got answers. CEO Adam Goldstein is hosting a Google hangout today at 1:30 / 12:30 CST to talk about Quantum dining: http://bit.ly/1g4n6du 
Watch Adam Goldstein and Moderator Colleen McDaniel as they answer questions and discuss the latest innovations coming to Quantum of the Seas
Get a taste of our next Quantum reveal. Stay tuned for an exciting announcement next week.
Disembark to a new world. #norway  
So much more to explore.  #stmaarten  
The options are endless.  #allureoftheseas  

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Learn to surf in Bar Learn to surf in Barbados. 1 day + 4 hours ago
  • Palm trees at sunset Palm trees at sunset on a Barbados beach. 1 day + 4 hours ago
  • Sea, sky, sand. #car Sea, sky, sand. #caribbean 1 day + 4 hours ago
  • Swim with dolphins i Swim with dolphins in Roatan, Honduras. 2 days + 7 hours ago
  • Glowing pink sunset Glowing pink sunset in Bathsheba Beach, Barbados. 2 days + 7 hours ago
  • Bridgetown, Barbados Bridgetown, Barbados in the crystal clear Caribbean. 2 days + 7 hours ago
  • A taste of the Medit A taste of the Mediterranean. The Greek farro salad at Michael's Genuine Pub is made from the freshest ingredients available. ... 3 days + 7 hours ago
  • The banana toffee pa The banana toffee panini. Simple, sweet, sublime. Enjoy it this November at Michael's Genuine Pub. #MGPUB #quantumoftheseas ... 3 days + 7 hours ago
  • The ultimate comfort The ultimate comfort food: thick-cut potato chips with pan-fried onion dip pairs perfectly with Michael’s Genuine Home Brew. ... 3 days + 7 hours ago
  • Love 150 Central Par Love 150 Central Park? We're partnering with Michael Schwartz again to create his newest restaurant onboard Quantum of the ... 3 days + 7 hours ago
  • First stop on our Mediterranean trip: Venice, built on 118 submerged islands. Follow the link in our profile for Mediterranean itineraries.
  • Your #royalwow view awaits in the Mediterranean. Set sail with us tomorrow as we explore the European coast.
  • The banana toffee panini. Simple, sweet, sublime. Follow the link our profile to see the full menu for Michael's Genuine Pub.
  • A taste of the Mediterranean. The Greek farro salad at Michael's Genuine Pub, made from the freshest ingredients available. (Follow the link in our profile to see the full menu.)
  • The ultimate comfort food: thick-cut potato chips with pan-fried onion dip. Coming this November to Michael's Genuine Pub onboard Quantum of the Seas. (Link to full menu in our profile.)
  • Love 150 Central Park? We're partnering with Michael Schwartz again to create his newest restaurant onboard Quantum of the Seas. All this week we're giving you a sneak peek of the menu (or follow the
  • When are you constantly moving, but always in the same place?
  • Your chance to be the captain.
  • Skip along the tree tops in St. Maarten.
  • Not to be missed in Labadee: speeding 30 mph down the Santa Maria Mountain on our Dragon's Tail coaster.
Why Everyone Should Get Involved and Volunteer Everywhere

Friday, April 18, 2014 11:50 AM

GIVE Day (Get Involved Volunteer Everywhere) is the corporate global volunteer day for Royal Caribbean Cruises Ltd. and is our largest employee community event. My name is Helen O’Connell, Manager... Continue Here to Read More…

Quantum Class Ships: Empowering Guests to Take Full Control of Their Dining Experience

Thursday, April 10, 2014 2:14 PM

Hi everyone. I’m excited to begin our Quantum of the Seas blog series by sharing details about a new approach to dining at sea onboard Royal Caribbean International’s Quantum Class ships. Our... Continue Here to Read More…

How to Connect with a Colleague When You Have Conflicting Interests

Monday, March 10, 2014 10:11 AM

We are not all the same.  Not in life and not in business.  As a consequence, maintaining a healthy perspective on differences among people is a critical success factor in a business career. Some... Continue Here to Read More…

Humorous Travel Stories

Wednesday, February 19, 2014 3:30 PM

It might be my impending trip to Shanghai for dinner with four red eye flights in five nights.  I want to believe this will be tolerable.  So I find myself thinking of some of the humorous things I... Continue Here to Read More…

Why We Needed Bumper Cars to Go Head to Head

Friday, February 14, 2014 1:56 PM

Guest post by Nick Weir I’m Nick Weir, the Vice President of Entertainment at Royal Caribbean International.  As usual we’ve been hard at work and are very focused on Quantum of the Seas in... Continue Here to Read More…

She’s Back…Navigator of the Seas Emerges After Massive Makeover

Friday, February 7, 2014 6:20 PM

Guest blog by Lisa Lutoff-Perlo It’s a very exciting week for us here at Royal Caribbean International. After spending a month in drydock, we’re pleased to announce Navigator of the Seas is... Continue Here to Read More…

Productivity Hacks: Build a Great Team at Work and at Home

Wednesday, January 22, 2014 12:35 PM

When you live at the outer limits of multitasking, you never feel productive enough. So it’s nice of LinkedIn to assign a topic on the premise that I am in fact productive. Time is the scarce... Continue Here to Read More…

Why Project Radiance Didn’t Turn Out as Planned

Monday, January 13, 2014 3:00 PM

A reader recently asked if there was a time where I did something and it didn’t turn out the way I wanted it to, and what I did after that.  There are probably many relevant examples, but the one... Continue Here to Read More…

The Importance of Shipyard Visits

Monday, January 6, 2014 5:59 PM

Recently I visited both shipyards that are currently building ships for Royal Caribbean International.  First I traveled to Meyer Werft in Papenburg, Germany (builders of Quantum of the Seas,... Continue Here to Read More…

Looking Forward to 2014

Tuesday, December 31, 2013 12:17 PM

Happy New Year to all of our loyal readers and especially to our loyal Royal Caribbean cruisers.  As we head from one intense year in the cruise industry to the next, I would like to express my... Continue Here to Read More…