Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Looking Forward to 2014

Happy New Year to all of our loyal readers and especially to our loyal Royal Caribbean cruisers.  As we head from one intense year in the cruise industry to the next, I would like to express my appreciation to everyone who contributes in some fashion to the ongoing success of Royal Caribbean. I am grateful to our 40,000 employees who continue to Deliver the Wow to our 3.5 million guests each year.  Both on the water and on the land, my colleagues give Gold Anchor Service with a passion that results in our winning global recognition for being the best at delivering great cruise vacations.  I am also very thankful to the thousands of professional travel agents who sell our cruises across the world. Keep up the great work. Thank you!

We have a lot to look forward to in 2014 at Royal Caribbean.  For the first time since 2010, we can say we will take delivery of a new ship during the year.  It has been a pleasure to see our readers’ excitement about Quantum of the Seas and her sister Anthem of the Seas.  During 2014 we will give more details on this extraordinary new class of ship so stay tuned.  No doubt the introduction of Quantum of the Seas in New York Harbor in November will be very special.

Well before Quantum arrives at Cape Liberty Cruise Port in Bayonne, NJ, we will begin the revitalization of our Voyager-class ships.  In fact, Navigator of the Seas is just a few weeks away from an extensive dry-dock that will add a Flowrider surfing machine, large tv/movie screen by the pool, digital signage around the ship, specialty restaurants, new suites, pervasive WiFi and much more. Voyager of the Seas will undergo the same treatment in the fall.  And please do not forget that we have already revitalized our Vision- and Radiance-class ships.

From Galveston, Texas to Tianjin, China we are ready for another year of doing what we do best – Delivering the Wow.  As you may have noticed, we are now referring to the Royal Caribbean International cruise experience as Destination Wow.  Okay, maybe that’s not a new standard for humility, but we do think it captures the spirit of what we offer on board our fabulous ships and in the nearly 300 destinations we visit around the world.

I look forward to another year of telling our loyal readers about my professional and personal doings.  Please do not hesitate to make suggestions about what you would like to see in this blog and on board the ships.

In closing 2013 and opening 2014, I would like to say two more thank you’s.  First to my senior leadership team.  You are a pleasure to work with and a great asset to Royal Caribbean.  And second to Jill Weiss our Director of Global Media and our friends at R/GA, whose support makes it possible for me to write this blog.

Happy New Year!

4 responses to:
“Looking Forward to 2014”

  1. Thomas Lamb

    I hope you may think about returning to Norfolk, Va. in the future.

  2. Roy Strawhun

    I would also encourage your consideration of cruising from Norfolk again.

  3. Gunnar

    Now in 2014 I understand that Royal Caribbean will no longer offer in room movies (except Pay Per View) starting February 1st. I don’t understand this. First no more chocolates at night, then no more pens or paper in the staterooms and now movies aren’t even available to watch. I am guessing next we will have to pay to Ice Skate or use the Flowrider. Very poor decision!

  4. Scott Thompson

    Adam,
    I’m not going to post it on this site so someone can steal it, but while on my last cruise I thought of a great idea. It has to do with the staff and continuing to make sure they provide WOW service. There is no doubt the majority of the staff for RC is out of this world good. But, while on Adventure I noticed that some service may have declined due to automatic tipping. I think some of them already know they are getting the basic tip and figure why work harder. But, what if they had some incentive to keep going above and beyond? I know a lot probably still do and probably get extra (and we gave extra to a few). Those people are your A team and should be rewarded even more by you (maybe they already are I’m not sure). So, my idea has to do with creating a system with a few tiers that create incentives and rewards for the employees. Maybe even track down what ship some of your favorites are on now? Or be able to interact with them once off of the ship? There are some amazing people who work very hard 7 days a week and are incredible every single day. I am amazed each time I am on a cruise and just always think about making their lives better and their families’ lives (who are often far away) better.

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