Recently I received an email from Ryan Loudermilk. Ryan wanted to share a story with me regarding his mother’s stateroom attendant who delivered the WOW onboard Freedom of the Seas. I thought it would be a nice story for our Facebook “Royal WOW of the Week”, where we feature these types of experiences.
If you want to read Ryan’s story, please click here to visit this section of our Facebook page. Of course if you’ve had an experience onboard that shows how we delivered the WOW, please let us know by pressing the “Share Your Story” button.
Taking my 1st Royal cruise in October on the Allure. Tried to book a snorkeling cruise in Cozumel & find I’m TOO OLD! I’m in excellent health, am an excellent swimmer, have snorkeled multiple times in Hawaii, in Florida where I live, and in Cozumel on another cruise line. I am well within the height & weight limits, but because I’m over 70, I can’t snorkel???? Does Royal plan to weigh & measure everyone else who books this trip? I am willing to bet I’m in much better health & am much more active than many who will be on this trip. This is ageism at its worst. I am a VERY TICKED CUSTOMER!
I am very disappointed in RCCL’s age discrimination on a Cozumel excursion. My sister and her husband are taking their 1st Royal cruise with us in October on Akkure. It will be my 8th Royal cruise. I booked a snorkel excursion thinking that my sister and brother-in-law who are experienced snorkelers, in excellent health, would accompany us. Now we find that they are refused because of thei age. We contacted Royal and were given the name of Wilderness and Wildlife tours to take this matter up with. We now find that this is a Royal group. I cannot believe that they would be discriminated against in this way and I am very angry that this has happened. It seems that an arbitrary age of 70 was set. The excursion is a double reef, beach break tour.,CZB4……
Thank you,
Barbara Muckle
I am sorry to say I have had a really bad experience this weekend trying to book my cruise as a result of the booking office giving my travel agent the wrong information I have had to pay an additional £200 for my cruise as the price went up from Friday to Monday and have also spent from 11 am in and out of the agent up to 5.45 this evening sorting it out and at last it is now booked. The price magically went up in half an hour this afternoon but I was not prepared to budge on the price (with the increase of £200) because it would have meant not going as it was a struggle to pay the first increase having to pay for 4 adults as it was and I still have car parking to pay at Southampton.
Having traveled with Royal Caribbean over 7 times before this is my worst experience of booking, it was not the travel agents fault. I would also say that your sales team were not very pleasant when the phone was passed to me to try and sort the problem. I pre booked on my last cruise and there was a discrepancy with regards the booking which still has not been sorted as yet. So I have now booked without using this.
I am sorry to have to complain I hope this wont be an omen for my holiday and have a bad experience on the cruise especially with regards to customer service and standards.
Mr Goldstein my wife & myself cruised last december out of cape liberty nj their was no wow day 1 checked in 12.50 pm on board 145 great no luggage till 745 dinner at 8pm wonderful middle of night no heat let cabin stewart no am yes fixed that day. Day 2 pm no ac great yes it was fixed . Day 3 ok Day 4 pulled into laberdee pouring cat &dogs forcast rain all day crew let everyone off boat for excursions soaked then 45 min everything canceled no annoucements on boat of cancelations wonderful Day5 booked excursion walked off boat no one from crew or tour there went to end asked tour people where do we go 1shuttle no not here over to #2 to full wait i will clean out my cab ¬e its stick shift get in 2 min later no go to # 3 a van 1seat front 1 in back had to climb over people no no go over there #4 yes we made it . Day 5 excursion pinnapple farm ok beach & house party ma ma to demo island cooking & drinks no ma ma house consists of ply wood & palm tree branches bar piece of plywood &bottle of fruit bunch island music audio speaker &radio no demo food was pre made put on sterno racks Day 7 dawn beach weston hotel beach ok lunch ok no water sports good snorklin just wonderful if we had masks &snorkel yes i know they are independent companys if just 1 crew member on 1 they would see that whats written is what people get sorry to say at night casino re stricted areas to smoke 1sign no smoke 7pm to midnight well its never enforced no one cares cant enjoy if you dont smoke pool area no kids in certain hot tubs finaly next to last day some said somthing towels some dis colered or ripped finnaly last night went to parade nice 530 620 room to shower &go 7pm show wife went to bath room did not flush toilet it started to runby itself over flowed all over floor called attendent said it was flusing went she was cleanning room she called am to get fixed some finnaly solved problem it stopped now 7pm no show tonight no around to sanitize floor or clean bath room good thing linnin closet was across from room took out tools put on floor thank god there was no do do this was the rocky horror show on the exlorer of the see o yes your helpful desk supervisor was not to out going to put it nicely Idid recive a 500 dollar credit after 4 trys for someone to listen to me yes it was a nice hr supervisor everyone else just pawned it off sorry for the trouble hope to see you again on future cruises . the only reason i booked another cruise was of the 500 voucher i sure hope you take a better look at whats going on in your company thanks for time hope to here from you soon greg rusnak
I wold like to recognize Natasha Abner as the warmest hostess at the Cruise that I was on with my family. She welcomed us with Chocolate covered strawberries , previously she assured me that we would have a very nice time on the cruise and we did. Also, all of the staff on the ship treated us as Royalty.
Thanks for the unforgettable experience.
Maria Navarrete.
Thank you very much for your comment, Maria. We’ll be sure to pass this information along to the proper department.