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Sea ViewsFrom President and CEO, Adam Goldstein

Royal Caribbean President & CEO Adam Goldstein Sits Down with CNBC

One of the required elements of my job is to be visible in the business media. It is one of the more interesting and challenging aspects of the job. This CNBC clip of a recent interview is a case in point. Most of the questions I am asked I cannot answer because there are only four times per year when we give answers to such questions – during our quarterly earnings calls. Of course the interviewers know this but they are going to ask anyway. They also know that I would get in trouble if I actually answered the questions and therefore I am not going to answer the questions. So my job is to not answer their questions in a way that keeps the conversation going. There is no time to craft answers to these questions. It is hand to hand (mouth to mouth?) combat. Fortunately I enjoy it most of the time.

20 responses to:
“Royal Caribbean President & CEO Adam Goldstein Sits Down with CNBC”

Susdan Hibbard 21st September, 2012 at 4:32 pm

We are taking our 5th cruise with RC on Sunday, to Bermuda on Explorer. Is there a possibility of having Tai Chi early in thge morning on future cruises?

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- Adam 25th September, 2012 at 1:26 pm
  
  Hi Susan, we will be sure to pass your suggestion along. Have a great time onboard this Sunday.
  
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Ernest 21st September, 2012 at 6:13 pm

Hi Adam. I have five statements that I must say to you. The first statement is a question; which is, besides the terminal 18 expansion commitment and the market in Fort Lauderdale, why didn’t Royal Caribbean position the Oasis class ships in Miami? Furthermore, I was on the Majesty of the Seas in late August through early September and I encompassed some unusual discrepancies with the ship. The first discrepancy was that the food on the ship was atrocious, especially the lobster bisque. The dish tasted extraordinarily fishy and very synthetic. It was red; which is unusual for a lobster bisque. The only item that was exceptional were the lamb chops. Other than this, atrocious. Thirdly, in the Windjammer marketplace, there is a broken staircase that leads up to the next deck. This was a major disappointment. On another note, the dining room staff stated that Majesty was rated as the number one ship in the fleet. Is this true or false? Finally, three suggestions. 1. Improve the food quality on the ships so your company can satisfy the travelers in their experience; and to also make them want to return to that specific ship. 2. Fix the staircase or anything broken that is visible to travelers so that they don’t se that the ship they are on is in unfair condition. 3. On the disembarkation video, make the cruise director of the cruise host the video so that travelers don’t get dully when they are watching it; this procedure gets them engaged and makes them want to view the instructional video. Thank you for taking the time to read the comment and hope for a reply.

PS Never comma splice.

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- Adam 25th September, 2012 at 1:28 pm
  
  Thank you for your suggestions and comments, Ernest. We appreciate your interest in Royal Caribbean and we will be sure to pass your information along to the proper department for review.
  
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Stephen berger 23rd September, 2012 at 3:32 pm

My wife and i just returned on the freedom of the seas. We are now diamond members. Please add a cigar bar to all ships when the are refubished. Easevially the allue abd oasis

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- Adam 25th September, 2012 at 1:29 pm
  
  Thank you for your suggestion, Stephen, we will be sure to pass it along.
  
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Phillip 24th September, 2012 at 5:42 pm

Suggestion: Have a few Summer cruises to New England and Canada:
We wish that Royal Caribbean had summer cruises to New England and Canada. We have been on a summer cruises there on another line, only because summer cruises to NE are not offered by Royal Caribbean. We would much prefer to go on Royal Caribbean, our favorite line!!!
The summer in New England is by far the best time to go! It’s like a great big carnival wherever you go, with outdoor shopping, entertainment, and food vendors on the docks and streets! And the weather is perfect!
We have also been on a fall New England cruise. The colors are great , almost as good as our Smoky Mountains here in Tennessee, but everything else is “like closing down”. Even Lobster season is over. And it’s cold!
We would suggest that you at least offer a few New England and Canada cruises to Quebec City during the hot summer months. We believe that these cruises would be a big success! Remember that during the hot , sultry months here in the US, many of us would love to be refreshed by the milder weather to our North and enjoy the outdoor fun offered in beautiful New England and Canada!
Thanks for reading this blog! Phillip

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- Adam 26th September, 2012 at 1:19 pm
  
  Thank you for your suggestion, Phillip. We will be sure to pass this info along to the proper department.
  
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David 24th September, 2012 at 11:02 pm

Thanks for posting your segment on CNBC. I can imagine the preparation that goes on before a panel discussion like this. You did a great job of ‘answering’ their questions and not sounding like a broken record. =D

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- Adam 26th September, 2012 at 1:18 pm
  
  Thank you, David, we’re glad you liked the segment.
  
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Jackie Condie 26th September, 2012 at 1:17 pm

Was this your first time on CNBC, as suggested? Must say, you came off incredibly comfortable and credible, especially given that it wasn’t one interviewer firing questions. Many thanks for answering the questions that you could and kudos to deftly side-stepping the ones you couldn’t.

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- Adam 27th September, 2012 at 5:23 pm
  
  Thank you for watching, Jackie. We appreciate your comment.
  
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Maria Paz Marín Prieto 27th September, 2012 at 6:05 pm

Llegué hace unos días del Adventure of de Seas, viajé del 1 al 8 de Septiembre, en la suite 9694, el crucero ha sido la mejor experiencia de mi vida. Quería felicitarles por el trabajo, la dedicación y la profesionalidad de varias personas de la tripulación:

Silvia Abreu de Gasperi: concierge, magnífica persona, muy atenta en su servicio a las suite de la cubierta 9, muy agradable y siempre dispuesta a ayudarte.

Leonardo Saenz y Cesar Luis Muzi: fotógrafos, geniales, super simpáticos, cercanos, muy muy atentos, buen dominio del español, nos ayudaron mucho con las fotografías, las fotos en los estudios del barco, fotos a las salidas en los puertos…FELICIDADES, muy profesionales.

Glen Abjelina: camarero, muy educado y respetuoso en todas las comidas, nos hizo nuestras visitas al restaurante muy agradables, es una persona muy servicial y su asistente de mesa también, pero no recuerdo el nombre, muy atentos los dos con mis hijas FELICIDADES también.

Lo único que no nos gustó mucho fué que el asistente de la suite no hablase nada español, la comunicación con él era imposible, pero siempre llamaba a alguien para traducir y su servicio también fué excepcional.

Gracias Royal por unas vacaciones tan estupendas, repetiremos con vosotros seguro, un saludo:

M.PAZ MARIN PRIETO
nuberebelde@gmail.com

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- Adam 1st October, 2012 at 2:27 pm
  
  Thank you for reading, Maria. We are happy you had a great cruise onboard Adventure of the Seas.
  
  Gracias por leer Maria, nos complace saber que disfrutaste de tu crucero a bordo de Adventure of the Seas.
  
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Dan 29th September, 2012 at 11:42 am

Pass on to your team a simple thanks…
Thanks for creating a unit of measure in the industry.
(and so far,,,,never being surpassed)

Dan

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- Adam 2nd October, 2012 at 4:58 pm
  
  Thank you for your kind words, Dan. We will be sure to pass along your message.
  
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Anthony Burlingame 9th October, 2012 at 12:05 pm

My wife and I went on our second cruise a nine day Eastern Caribbean, over New Years on Oasis of the Seas a couple of years ago and what a great trip! our first was on HAL Westerdam not our best impression. Our trip on Oasis however hooked us forever. Always trying to save to go again. Just threw together a Poem that you at Royal might like! (please excuse any spelling errors)
CARIBBEAN CRUISE
The toil and strife of everyday life
The bills ,The pills
The January chills
As I peruseThe everyday news
The political views
The sports reports,Stuff of that sort
I Then can see ,That where I want to be
Is the Sea the Sea
The Caribbean sea
To snooze and schmooze,Forget about the news
I am thinking about going on a CRUISE
Yes a Cruise a Cruise a Royal Caribbean Cruise
I can eat,Have fun
Soak up some sun
Get away from the snow,Watch a wonderfull show
Yes Yes I Really Want to Go
On a Cruise a Cruise a Royal Caribbean Cruise!
TONY
A great trip on Oasis and hope to go again! Keep up the good work.

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- Adam 10th October, 2012 at 2:56 pm
  
  Thank you for sharing your poem with us, Anthony, we love it. We hope to have you back onboard soon.
  
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Milena Anzalone 5th November, 2012 at 5:38 pm

Dear Mr. Goldstein,

I would really appreciate an opportunity to speak with you regarding a post cruise experience.

Thank you very much

Kind regards

Milena Anzalone

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- Adam 7th November, 2012 at 3:31 pm
  
  Hello Milena, please contact us here to discuss your recent cruise experience. Thank you.
  
  Reply

About Adam

Adam Goldstein, President and CEO Royal Caribbean International

Adam is a father and a Phillies fan. He's got a mean table tennis serve.

Adam Goldstein, the President and CEO of Royal Caribbean International, has been answering it Royally since 1988. In 1998, Advertising Age named Adam one of their “Marketing 100,” the magazine's annual roundup of the best and brightest American and international marketing minds.

Goldstein graduated with honors from Princeton University, majoring in public policy at the Woodrow Wilson School of Public and International Affairs. He also has a law degree from Harvard and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France. Adam and his wife have two children and live in Miami, Fla.

Lisa Bauer

Executive Vice President, Global Sales & Marketing

Lisa Bauer is Executive Vice President, Global Sales and Marketing overseeing Royal Caribbean International's global Marketing and Revenue Management as well the company's Sales & Marketing Offices and International Representatives around the world, which represents three of the company's brands – Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Lisa's blog posts have provided a behind the scenes look into new product developments including dining, entertainment and much more. Lisa is a huge animal lover, and has several cats and dogs, including a chocolate lab puppy named Coco Chanel and two rescue cats, Dolce & Gabbana.

John Weis

Associate Vice President, Guest Port Experience Royal Caribbean International

John Weis, Associate Vice President of Guest Port Experience manages our two private beach getaways CocoCay, Bahamas and Labadee, Haiti, all shore excursions world wide and was involved with the Clinton Global Initiative. His past blog posts have shared the latest on our work with rebuilding Haiti and offers ways for our guests to get involved. John is married and has two children, a boy and the girl. He is an avid diver and boater and has lived in South Florida for the past 35 years.

Lisa Lutoff-Perlo

Executive Vice President of Operations, Guest Port Experience Royal Caribbean International

Lisa Lutoff-Perlo is Executive Vice President of Operations for Royal Caribbean International overseeing Hotel Operations, Marine Operations, Land Operations, Entertainment and Activities, and Food and Beverage Operations. Lisa has held a variety of roles since joining Royal Caribbean Cruises Ltd. in 1985 and last served as Celebrity Cruises' Senior Vice President of Hotel Operations, where she played a vital role in shaping extraordinary guest experiences for the brand and was instrumental in the delivery of the line's Solstice-Class of ships. In 2001, Travel Agent magazine named Lisa one of the "Most Powerful Women in Travel." Lisa is an avid and passionate (American) football fan and has named two of her puppies (she has 5) after her favorite team's quarterback.