Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Royal Caribbean President & CEO Adam Goldstein Sits Down with CNBC

One of the required elements of my job is to be visible in the business media. It is one of the more interesting and challenging aspects of the job. This CNBC clip of a recent interview is a case in point. Most of the questions I am asked I cannot answer because there are only four times per year when we give answers to such questions – during our quarterly earnings calls.  Of course the interviewers know this but they are going to ask anyway. They also know that I would get in trouble if I actually answered the questions and therefore I am not going to answer the questions. So my job is to not answer their questions in a way that keeps the conversation going. There is no time to craft answers to these questions. It is hand to hand (mouth to mouth?) combat. Fortunately I enjoy it most of the time.

19 responses to:
“Royal Caribbean President & CEO Adam Goldstein Sits Down with CNBC”

  1. Susdan Hibbard

    We are taking our 5th cruise with RC on Sunday, to Bermuda on Explorer. Is there a possibility of having Tai Chi early in thge morning on future cruises?

    • Adam

      Hi Susan, we will be sure to pass your suggestion along. Have a great time onboard this Sunday.

  2. Ernest

    Hi Adam. I have five statements that I must say to you. The first statement is a question; which is, besides the terminal 18 expansion commitment and the market in Fort Lauderdale, why didn’t Royal Caribbean position the Oasis class ships in Miami? Furthermore, I was on the Majesty of the Seas in late August through early September and I encompassed some unusual discrepancies with the ship. The first discrepancy was that the food on the ship was atrocious, especially the lobster bisque. The dish tasted extraordinarily fishy and very synthetic. It was red; which is unusual for a lobster bisque. The only item that was exceptional were the lamb chops. Other than this, atrocious. Thirdly, in the Windjammer marketplace, there is a broken staircase that leads up to the next deck. This was a major disappointment. On another note, the dining room staff stated that Majesty was rated as the number one ship in the fleet. Is this true or false? Finally, three suggestions. 1. Improve the food quality on the ships so your company can satisfy the travelers in their experience; and to also make them want to return to that specific ship. 2. Fix the staircase or anything broken that is visible to travelers so that they don’t se that the ship they are on is in unfair condition. 3. On the disembarkation video, make the cruise director of the cruise host the video so that travelers don’t get dully when they are watching it; this procedure gets them engaged and makes them want to view the instructional video. Thank you for taking the time to read the comment and hope for a reply.

    PS Never comma splice.

    • Adam

      Thank you for your suggestions and comments, Ernest. We appreciate your interest in Royal Caribbean and we will be sure to pass your information along to the proper department for review.

  3. Stephen berger

    My wife and i just returned on the freedom of the seas. We are now diamond members. Please add a cigar bar to all ships when the are refubished. Easevially the allue abd oasis

    • Adam

      Thank you for your suggestion, Stephen, we will be sure to pass it along.

  4. Phillip

    Suggestion: Have a few Summer cruises to New England and Canada:
    We wish that Royal Caribbean had summer cruises to New England and Canada. We have been on a summer cruises there on another line, only because summer cruises to NE are not offered by Royal Caribbean. We would much prefer to go on Royal Caribbean, our favorite line!!!
    The summer in New England is by far the best time to go! It’s like a great big carnival wherever you go, with outdoor shopping, entertainment, and food vendors on the docks and streets! And the weather is perfect!
    We have also been on a fall New England cruise. The colors are great , almost as good as our Smoky Mountains here in Tennessee, but everything else is “like closing down”. Even Lobster season is over. And it’s cold!
    We would suggest that you at least offer a few New England and Canada cruises to Quebec City during the hot summer months. We believe that these cruises would be a big success! Remember that during the hot , sultry months here in the US, many of us would love to be refreshed by the milder weather to our North and enjoy the outdoor fun offered in beautiful New England and Canada!
    Thanks for reading this blog! Phillip

    • Adam

      Thank you for your suggestion, Phillip. We will be sure to pass this info along to the proper department.

  5. David

    Thanks for posting your segment on CNBC. I can imagine the preparation that goes on before a panel discussion like this. You did a great job of ‘answering’ their questions and not sounding like a broken record. =D

    • Adam

      Thank you, David, we’re glad you liked the segment.

  6. Jackie Condie

    Was this your first time on CNBC, as suggested? Must say, you came off incredibly comfortable and credible, especially given that it wasn’t one interviewer firing questions. Many thanks for answering the questions that you could and kudos to deftly side-stepping the ones you couldn’t.

    • Adam

      Thank you for watching, Jackie. We appreciate your comment.

  7. Dan

    Pass on to your team a simple thanks…
    Thanks for creating a unit of measure in the industry.
    (and so far,,,,never being surpassed)

    Dan

    • Adam

      Thank you for your kind words, Dan. We will be sure to pass along your message.

  8. Anthony Burlingame

    My wife and I went on our second cruise a nine day Eastern Caribbean, over New Years on Oasis of the Seas a couple of years ago and what a great trip! our first was on HAL Westerdam not our best impression. Our trip on Oasis however hooked us forever. Always trying to save to go again. Just threw together a Poem that you at Royal might like! (please excuse any spelling errors)
    CARIBBEAN CRUISE
    The toil and strife of everyday life
    The bills ,The pills
    The January chills
    As I peruseThe everyday news
    The political views
    The sports reports,Stuff of that sort
    I Then can see ,That where I want to be
    Is the Sea the Sea
    The Caribbean sea
    To snooze and schmooze,Forget about the news
    I am thinking about going on a CRUISE
    Yes a Cruise a Cruise a Royal Caribbean Cruise
    I can eat,Have fun
    Soak up some sun
    Get away from the snow,Watch a wonderfull show
    Yes Yes I Really Want to Go
    On a Cruise a Cruise a Royal Caribbean Cruise!
    TONY
    A great trip on Oasis and hope to go again! Keep up the good work.

    • Adam

      Thank you for sharing your poem with us, Anthony, we love it. We hope to have you back onboard soon.

  9. Milena Anzalone

    Dear Mr. Goldstein,

    I would really appreciate an opportunity to speak with you regarding a post cruise experience.

    Thank you very much

    Kind regards

    Milena Anzalone

    • Adam

      Hello Milena, please contact us here to discuss your recent cruise experience. Thank you.

  10. Adam

    Thank you for reading, Maria. We are happy you had a great cruise onboard Adventure of the Seas.

    Gracias por leer Maria, nos complace saber que disfrutaste de tu crucero a bordo de Adventure of the Seas.

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