Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Some Updates From Random Points of View

Management life – We had a Board of Directors meeting last week. Obviously it wouldn’t be appropriate to comment on matters we discussed with the Board. But I mention it because each of our four Board meetings per year is a big deal. Although we discuss issues that we already spend a lot of time on as management, preparing for a Board meeting really makes you think about what you are doing and saying. It isn’t just the Board meeting itself. The committee meetings the day before are important too. The audit committee is not usually an edge of the seat affair but it is a crucial component of proper governance in the 21st century. Meanwhile, the discussions we have in the safety, security and environment committee are always extremely beneficial to our oversight of the most sensitive areas of the business. I thought this was a particularly good meeting especially in light of the challenging nature of the current business environment.

Oasis life – Less than 40 days to go! We had an offsite staff meeting (we call it brand ops) to go over the inaugural program in detail. Intense detail. The variety of moving parts necessary to accomplish our aspirations for the last 20 days in November is mind-boggling. Some of my colleagues were exposed to the full array of challenges for the first time. They appreciate their peers in Sales and Public Relations now more than ever, I can assure you. Our key project managers for this epic undertaking are Ken Muskat, Vice President of Sales, Pam Patterson, Director of Event Planning, and Tracy Quan, Director of Public Relations. They could be doing an experiment in sleep deprivation. Frankly, our biggest issue is not being able to invite everyone we would like to invite. There are two one night events that anyone who is willing to pay the price to support a good cause can attend. November 29 is a charity benefit for the United Way. November 30 is a charity benefit for the Make-A-Wish or alternatively Our Kids. Our Kids is the lead agency in Miami-Dade & Monroe for foster care and related services. I just finished my three year stint as Chairman of the Board of trustees there. November 30 is also the naming ceremony for Oasis of the Seas. If you like bagpipes this is the one to attend.

Running life – The good news is I lowered my PR to 19.20 in a recent 5k and I’m confident I can go sub-19 in favorable weather. The bad news is I tripped over a curb in the dark on a morning run and crashed face first into an adjacent curb. Ouch. Not a good way to prepare for a week of media interviews in Europe.

7 responses to:
“Some Updates From Random Points of View”

  1. Bob k

    Hi Adam I wanted to talk about the cigar lounge that are offerd on the ships. There are some that have coinsurers club,but there are some that do not offer any. They set up locations during certin hours and they are usually in the viking lounge late at night when the music is so loud that you can not enjoy a conversation with other people. Maybe you could consider the libary or the card room late at night. cigarettes are ok at the bars but pipe & cigars are not Dose not sound fair.

  2. Erik

    Adam,

    I think its time that this blog comes down….. Let me explain. In 2005 I took my first cruise with RCI on the majesty. I was reluctant to cruise but went with some convincing from my family. Needless to say that since my cruise at Christmas will make me Diamond I was WOWED by the experience. On my last couple of cruises I noticed some changes. I also read about the changes in C&A benefits. Although I didn’t love them I booked three more cruises this year. I was excited that you started a blog however every time I go on the Blog and read all the negative comments It brings me down and makes me question my decision to cruise several times per year. I think that negativity breed’s negativity. Maybe RCCL needs a better customer service I’m not sure. But a blog should be intended to excite people about future cruises or what is to come, not to point out negative things and what to be pre disappointed about. Although I like the Idea of this forum and Agree with some of other peoples concerns. I also like to read your post’s However the endless negative messages should just be addressed somewhere else. Look forward to your response

    Erik

    • Adam

      Hi Erik,
      Negative commentary does not make for a fun read but on balance I believe it’s better if I write what I want to write and the readers post what they want to write. There are rules that govern what can be posted on the site but I think you can see we’re pretty permissive. Royal Caribbean’s product offering continues to please the overwhelming majority of our guests. We continues to win awards all over the globe. Our evolution involves many more quality enhancements than quality reductions. Oasis of the Seas is not only incredibly exciting in its own right but also is spurring the creation of dozens of improvements that over time we hope to migrate to the rest of the fleet. It is not my intention to take down the blog. We have passionate followers who want to express themselves and if we cut off this avenue I think we would be doing a disservice.

  3. tom young

    As long as the blog is called random points of view I thought I would share this one with you. While your cruise line seems to be going the other way on building the average customer ticket once they are on the ship I was wondering if you ever thought of going the other way and taking a ship like the Jewel of the Seas and making the price you charge truly all inclusive. Latte Tudes, Ben & Jerry’s, choice of Steak or Lobster at each nights dinner, up to 5 Drinks per day of the alchoholic variety,soda card, 1 Night of fine dining if desired,and this would just be the tip of the iceberg. You could offer a multitude of packages. I feel you will never know unless you try. By doing this people will know ahead of time what their outlay will be. You would not have to make this exclusive but offer it as a choice. My thoughts on this are you could still push Bingo, the art auctions, the casino and the land tours but for the most part people would not feel they were being nickeled and dimed to death. They in a sense could pick their level of expenditure. By doing it once they are on the ship it looks like you are throwing it at them all at once. Certainly no other mass cruise merchant is doing this. Just a random thought.

    Tom

    • Adam

      We’re directionally interested in your suggestion regarding the creation of packages that highlight and fix the cost of selected onboard offerings. What I mean by directionally is that we intend on pursuing it in the future but cannot prioritize the necessary system work in the near term given other pressing priorities. We would not endorse a complete all-inclusive product as this would result in guests subsidizing the interests of other guests in areas where user fees are more appropriate and fair. But targeted packaging opportunities make sense to us. Thanks for your input, Tom.

  4. Marvin

    Speaking of negative commentary, take note. The 2110 edition of Berlitz “Complete Guide to Cruising”, the industry standard, has been released for sale. Royal Caribbean International has recieved the lowest rating among the major cruise lines for food cuisine and service (page 57). Carnival,Norwegian,Holland America,and Princess all rate higher. It’s not just disgruntled Crown and Anchor Diamond members who have seen the decline in quality and sevice. The Berlitz Guide certainly does not make for a “Fun Read”.

  5. akoffman

    Every time I read about and another C&A cut, I think our next cruise will be our last on RCCL due to the reduced Diamond Benefits.

    In March we were on the IOS, and on board experience was outstanding. Every person the cabin attendant, the waiters, the crew were the best. We loved the ship and entertainment and cruise director was best.

    In August we went on the AOS, this time we treated our selves to a suite. We noticed a huge upgrade in service since our last suite experience. We also left our comfort zone of Main Dining and tried My Time Dining and loved it.

    This December, to achieve our goal to become Diamond Plus we are going on the Navigator of the Seas. I am expecting the great C&A service again.

    My point is that as a corporation, you have decided to reduce the C&A Benefits, the crew on the ship continue to deliver a wonderful product. Our last cruise had horrible weather, but the cruise was still wonderful and relaxing. RCCL Corporate could learn some tips from the front line staff who make this family loyal to Royal.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@stellahancock Thank you for your inquiry. Reservations will be open approximately 60 days prior.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@LeeACollins We apologize for the delay. We've forwarded your contact information to our UK team and you'll be contacted shortly.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@momofthebaby Unfortunately we don't have ABC onboard. We hope you enjoy your time onboard Freedom of the Seas.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@PortsOfCallUK Sorry for the delay. Dining will be open approximately 60 days prior to your sailing.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Spend everyday like it's the weekend. #welcomeaboard http://t.co/WhS7F3BoeW
Sightsee from your deck chair.

#royalwow views captured by guest poordany on Instagram.
Vacation over too quickly? Sail back to back on Oasis of the Seas this fall and experience Europe like never before.
http://bit.ly/1lRMvKl
Some of our favorite guest photos from Labadee. http://bit.ly/1iKMoVI
We had an amazing time showcasing Quantum Dining in Aspen. Thank you to our friends at +FOOD & WINE http://bit.ly/QuantumDining
Go behind-the-scenes of some of our favorite onboard shows. http://bit.ly/1m0EMOv
In case you missed it, watch our Quantum Entertainment Hangout with Kristin Chenoweth here: Live Google+ Hangout with Kristin Chenoweth and Nick Weir
All-new shows and a Broadway favorite - Quantum of the Seas will have it all. Explore the world-class entertainment onboard: http://bit.ly/QOTSEnt
Don't miss out - join our Hangout with Kristin Chenoweth at 4:00pm EST for a special #QuantumOfTheSeas Entertainment announcement, live from the +Hyde Bellagio in Las Vegas: http://bit.ly/KChenEntHangout
Questions about Quantum Entertainment? We’ve got you covered. Join Kristin Chenoweth on 6/11 at 4pm EST for a Hangout live from Las Vegas: http://bit.ly/1oDtVKX
Fort Morro: adventure 500 years in the making. #sanjuan 

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Caribbean bound. Caribbean bound. 5 hours + 16 minutes ago
  • Stingray City, Grand Stingray City, Grand Cayman. 5 hours + 18 minutes ago
  • Beach perfection in Beach perfection in Grand Cayman. 5 hours + 19 minutes ago
  • Smathers Beach in Ke Smathers Beach in Key West, Florida. 5 hours + 20 minutes ago
  • Sardine Bruschetta a Sardine Bruschetta at Jamie's Italian. #jamieoliver #thischangeseverything 1 day + 2 hours ago
  • Szechuan Beef Short Szechuan Beef Short Ribs wit tamarind glaze, scallion and lime - and that's just the appetizer. #thischangeseverything 1 day + 2 hours ago
  • Edible green apple t Edible green apple taffy helium balloons in the making. #thischangeseverything 1 day + 2 hours ago
  • Not just for decorat Not just for decoration. Grant Achatz's green apple taffy helium balloons are entirely edible. 1 day + 2 hours ago
  • Oasis of the Seas. Oasis of the Seas. 1 day + 23 hours ago
  • The best part of bal The best part of balconies? Sunsets. #oasisoftheseas 1 day + 23 hours ago
  • Nothing says vacation like sunsets at sea. #royalwow
  • Our favorite place to chill out. #alaska
  • Next stop: Jamaica. @AwesomenessTV's @yomuscleboii climbs one of our favorites, Dunn's River Falls. Follow the link in our bio to watch the latest episode.
  • Every day should be a beach day. #stthomas
  • Arrive in style.
  • Swim. Sun. Lounge. Repeat.
  • Leave your inhibitions at the door with Wink, an adults-only showcase.
  • Spanning from the stage to mezzanine, the Earth Harp will bring the Royal Theater to life.
  • Drummer's paradise: the unbelievable Drum Wall is made of 136 drums and is exclusive to Quantum of the Seas' Sonic Odyssey show.
  • Grab some sunscreen, we'll bring the beach blanket. #roatan
Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…

Kristin Chenoweth Talks Entertainment on Quantum of the Seas

Thursday, June 12, 2014 12:05 PM

Blog entry by Kristin Chenoweth Kristin Chenoweth is a Tony and Emmy Award winning Broadway, film, and television actress. She is also the official Quantum Experience Advisor for Entertainment and... Continue Here to Read More…

How to Take Advantage of Opportunities Across the Globe

Monday, June 9, 2014 11:27 AM

It seems fitting to write this from a shipyard in Germany, because what I wish I had known when I was 22 was how global and networked my business and my life would become. When I was 22, the only... Continue Here to Read More…

Official Royal Caribbean Cruise Schedule for 2015-2016

Wednesday, May 21, 2014 3:57 PM

We announce the upcoming deployment of our ships throughout the first half of each calendar year. We typically state what they’re going to be doing from one year in the future until two years in the... Continue Here to Read More…

An Easier Way to Plan for a Group Vacation

Friday, May 16, 2014 11:02 AM

It has been a while since my last blog, however I recently returned from my first multi-generational family vacation and I want to share some thoughts about that experience with you. You may be... Continue Here to Read More…