Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Thanks to your feedback, our Crown & Anchor program is now even better

Guest Blog by Cecilia Sanguinetti, Associate Vice President One to One Marketing

Hello everyone. I joined Royal Caribbean International eight months ago to head One to One Marketing and the Crown & Anchor Society loyalty program.

In my short time here, the Loyalty Team, consisting of Lauren, Randy, Sonia, Sylvia and myself, have already heard great ideas from our Crown & Anchor Society members about how to improve our program and make it even more exciting.  Today we are very happy to announce that one of those ideas has come to life.  We are offering additional points for Crown & Anchor Society members that sail with our Single fare price rate in double occupancy staterooms.  This means that if you sail by yourself on a 7-night Caribbean cruise, you’ll receive 14 cruise points instead of 7.  If you sail by yourself in a suite, you’ll not only receive the double cruise points, but also the additional cruise point per night, which could equate to earning 21 points on a 7 night cruise.  This policy was implemented on all sailings that departed on or after October 4, 2013.

On a different topic, I’d like to update you all on enhancements to an important benefit: the complimentary stateroom upgrades.  Let me caveat that complimentary upgrades are rare, since we normally have a very small number of staterooms that become available the week prior to sailing.  Needless to say it is nonetheless a nice perk for those guests who benefit from it. Our onboard and on shore teams have been working to automate the complementary upgrade process in order to make it simpler and more efficient.  Effective November 11, 2013, booked guests must register their upgrade preferences on our website if they want to be considered for a stateroom upgrade, as we will no longer be calling guests to offer upgrades.  As always, our, Pinnacle Club and Diamond Plus Crown & Anchor members will be the first to be offered a complimentary upgrade.

If you want to be considered for a possible stateroom upgrade, please sign into the Crown & Anchor secured
section of RoyalCaribbean.com
 and select your upgrade preferences, because we will only consider processing complimentary upgrades for members whose preferences have been registered on our website.  Remember, in order to guarantee your desired stateroom type, please reserve the stateroom of choice when you book your cruise, as upgrades are very rare.

I want to thank all of our Crown & Anchor members for their continued loyalty.  Please continue to share your great ideas by entering them in the comment section below, on our Facebook page or by emailing us at CrownAndAnchor@rccl.com.  We take our member’s comments very seriously.

For those of you that are joining us on the upcoming member cruise, I look forward to seeing you onboard!

11 responses to:
“Thanks to your feedback, our Crown & Anchor program is now even better”

  1. Tracy

    Thank you so much for implementing the single double points for C&A members. I have cruised with RCI as a single for the past ten years and have paid the double occupancy fee. I’ve asked a few times if this would ever be an option and was always told no, glad to see it happen. After my cruise in October 2014, I will be one day away from Diamond status. Unless you want to throw that day in for good measure? : )

  2. dan hanners

    Why did you do away with the Diamond Celibration for Diamond members?

  3. Timothy Stewart

    I would like to see Royal’s and Celebrity’s loyalty system merged so we could earn points for sailing on either cruise line. We love royal Caribbean but would like to expand our cruise options and still earn points.

  4. susan

    Do members get double points for staying in a family ocean view cabin?

    • Royal Caribbean International

      Hello Susan, We currently only offer double points for Junior Suites or higher.

  5. Dave Schroeder

    Let me second Timothy Stewart’s request:
    “I would like to see Royal’s and Celebrity’s loyalty system merged so we could earn points for sailing on either cruise line. We love Royal Caribbean but would like to expand our cruise options and still earn points.”

    My wife, my mother and I will be on a 12-day Mediterranean cruise on the Celebrity Equinox in October, 2014. I was VERY disappointed to learn that our Celebrity nights would not add to our RC totals.

    I realize that my RC status will be recognized on Celebrity, but it makes me a lot less likely to continue cruising with lines in the RC-family if my points on those lines don’t add together.

    Do you WANT to encourage me to try your competitors? Lots of other lines want my $$. The airlines go out of their way to have points with partners be counting in their programs. What’s your logic in not doing so? Thanks.

    • Royal Caribbean International

      Hi Dave, Although the points don’t necessarily transfer from RCCL to Celebrity Cruises, we do have our Equivalent Recognition Program. This allows our loyalty guests in one brand to move directly into the equivalent tier of another brand. For more information, please call our Captain’s Club at 800-760-0654.

      • Gautam

        HI RCI Representative,

        I’d like to humbly request Royal Caribbean International to reconsider its position in allowing members to earn points in sister cruise lines. Truthfully, the Equivalent Recognition Program is a good start but, thus far, has not been enough to persuade me to visit a Celebrity or Azamara ship. I have found thinking to myself “what’s the point in starting collecting points in scratch if they are almost treating each other as competitors? If I’m going to start from scratch, then why limit myself to RCI and its partners?”.

        RCI’s point accrual system with partners seems to be similar to how airline partnerships operate, and we all know the many troubles being faced by a number of airlines. Increasing the relatively low cost incentives such as merging point systems can go a very long way in (a) the retention of current customers, (b) increasing competitive advantage and (c) increasing revenues across all RCI-partnered cruise lines.

        If I feel this strongly about this, I’m sure others do as well. I’d be happy to discuss my thoughts and observations further if you’d like.

        Looking forward for a positive response.

        Regards,
        Gautam.

        • Royal Caribbean International

          Hello Gautam. Thank you for your inquiry. We appreciate the feedback and suggestions provided, and your comments have been forwarded to our operation teams for future consideration.

  6. Denise bull

    Hi,

    Just wondering if there are any December Celebrations for diamond members this year?

    Regards, Denise.

    • Royal Caribbean International

      Hi Denise, We don’t have a “Member’s Cruise” in December. Our next celebration will be on September 25, 2015 on the Serenade of the Seas. However, we still host special events for our members on all ships and sailings. Please contact our Crown & Anchor department at: 1-(800)-526-9723 for more information.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Close

Connect With us

Tab indicator
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@tlskjh We currently don't have a release date, but please keep checking our website for updates.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@Luke_Cordon Thank you for your inquiry. Some venues may be closed due to trade regulations, but MDR will be open.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@LaurenAshleyyy_ We're very sorry for the hold times. Were you able to get your issues resolved?
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
@M_Strat117 You may still be able to! Please contact the Image Group at 800-772-3470 and they'll be happy to help.
Royal Caribbean's avatar
Royal Caribbean@RoyalCaribbean
Make a splash. Photo by _gracek. #bahamas http://t.co/5NZ1pmYPCz
Set sail with your +myVEGAS rewards. We're excited to announce that you can now earn exclusive rewards by playing myVEGAS. Start earning your Loyalty Points now: http://bit.ly/1unAYvQ
Even more ways to play. From bumper cars and a flying trapeze to Xbox tournaments and special +DreamWorks Animation programming, Quantum of the Seas is reinventing family time. http://bit.ly/1C5CMKV
Sit back and enjoy the ride. How are you relaxing this Labor Day?
Kick off the long weekend with warm tropical breezes.

#royalwow photo thanks to chelsea9wilson.
Join CEO Richard Fain and David Pogue now as they reveal how technology on Quantum of the Seas is innovating the vacation experience: http://bit.ly/QuantumOTS
Last week, Quantum of the Seas docked out for the first time, and tomorrow we're revealing exciting details about our newest ship. Watch live at 10am EDT: http://bit.ly/1tuwsK0 http://youtu.be/_6bo3sT_y0U
Need a weekend escape? http://bit.ly/1pbiFXj

Photo thanks to s_marie92.
Dream vacations are our specialty. Book by 8/20 and get up to $200 onboard credit PLUS 50% reduced deposit during our WOW Sale: http://bit.ly/1kJN8LY

JavaScript and Flash are required to view video content. View the playlist on YouTube.

  • Fun for the whole fa Fun for the whole family on Allure of the Seas. 14 hours + 42 minutes ago
  • Practice your putt o Practice your putt on Allure of the Seas. 14 hours + 42 minutes ago
  • Sunrise over Punta C Sunrise over Punta Cana, Dominican Republic. 1 day + 14 hours ago
  • Sunset over Cane Gar Sunset over Cane Garden Bay, British Virgin Islands. #bvi 1 day + 14 hours ago
  • Key West, Florida. Key West, Florida. 1 day + 14 hours ago
  • Paradise found. #can Paradise found. #cancun #mexico 1 day + 14 hours ago
  • Radiance of the Seas Radiance of the Seas at Icy Strait Point. #alaska 2 days + 14 hours ago
  • Scenic Alaska from D Scenic Alaska from Deck Ten of Rhapsody of the Seas. 2 days + 14 hours ago
  • Tracy Arm Fjord view Tracy Arm Fjord views from Rhapsody of the Seas. #alaska 2 days + 14 hours ago
  • Rhapsody of the Seas Rhapsody of the Seas docks in Skagway, Alaska. 2 days + 14 hours ago
  • Just the right amount of wild. #alaska
  • The countdown continues. #QuantumoftheSeas makes her way to the US in less than two months.
  • Now this is what vacation looks like. #cococay
  • Time to explore. Image thanks to @mcdurr.
  • Glacier bound on Radiance of the Seas.
  • Explore the great outdoors.
  • Garden views at sea. #centralpark
  • Which destinations are on your bucket list?
  • Best part of Dragon's Tail Coaster? The views. #royalwow thanks to @marcellav
  • Twice the fun. #alaska
Out of Office: Never Leave Home Without a Sense of Humor

Tuesday, August 12, 2014 11:32 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD One of the likely casualties of the rise of online communications is the travel disaster fueled by misinformation or no... Continue Here to Read More…

It’s Not Rocket Science – Keep Your Head in the Game

Thursday, July 31, 2014 9:20 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises LTD This is intended as the first in a series of relatively easy to accomplish tasks that remarkably few aspiring managers actually... Continue Here to Read More…

Why the Royal Caribbean Brand Continues to Evolve

Monday, July 28, 2014 10:02 AM

By Vicki Freed, SVP of Sales and Trade Support and Service, Royal Caribbean International I asked some of the Royal Caribbean International senior leadership to write a guest blog about the state of... Continue Here to Read More…

My New Responsibilities

Thursday, July 24, 2014 10:37 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. When I took on my new responsibilities a few months ago, I thought it would be very interesting to become a provider of shared... Continue Here to Read More…

Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

Have You Cruised on 30 Royal Caribbean Cruise Ships?

Tuesday, July 8, 2014 10:07 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. Less than four months to Quantum of the Seas! As one of my law professors like to say, the “relentless march of the... Continue Here to Read More…

Royal Caribbean Expands Cruise Vacation Offerings in Asia

Wednesday, July 2, 2014 8:30 AM

By Adam Goldstein, President &amp; COO, Royal Caribbean Cruises Ltd. My latest travels brought me back to Asia the week of June 16 – 20.  As always, the pace and energy of the region are... Continue Here to Read More…

Personal Plans for the Second Half of 2014

Thursday, June 26, 2014 9:51 AM

Blog by Adam A quick update on my other doings as the “empty nest” approaches even faster than the delivery of Quantum of the Seas. Our family continues our involvement with many aspects of... Continue Here to Read More…

How Entertainment on Quantum & Anthem Will Transcend Anything You've Seen on Land or Sea

Tuesday, June 24, 2014 4:22 PM

Blog by Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International Hello, everyone.  Last week I had the pleasure of being in Las Vegas where we announced the amazing... Continue Here to Read More…

Catching the Travel Bug: My Explorations through SEED

Friday, June 20, 2014 11:18 AM

Royal Caribbean Cruises Ltd.'s community support efforts often focus on education and social services for underserved youth. Over the years I have written from time to time about my long term... Continue Here to Read More…