Itinerary Updates - Frequently Asked Questions



 

RCI advised guest would receive a 100% refund of cruise booking costs – does that include Air?

If you booked your air through our Air2Sea program, a full refund will be provided.  If you booked your air through another means, you will need to contact your travel agent or carrier directly for possible reimbursement.  Our refund includes the cruise fare, taxes and fees and any prepaid items (shore excursions, beverage packages, etc.). We expect the refund to be processed back to your original form of payment within 4-6 business days.



Is the refund being offered also contingent on rebooking within 30 days?

Your refund is not contingent on rebooking and you will receive it regardless.  Should you make a new reservation with us within the next 30 days, you can take advantage of the 25% future cruise certificate (FCC).  The FCC will apply regardless of when you elect to cruise with us.



Can funds be transferred to a new reservation?

We want to get the refund back to you as quickly as possible, so the funds cannot be transferred in this case.  We expect the refund to be processed back to your original form of payment within 4-6 business days.



For the 25% FCC compensation offered for re-booking, do guests need to book-by or sail-by by the 30 days?

The 25% FCC is valid for any sailing (regardless of when you elect to cruise) and simply requires that you make your reservation in the next 30 days.



Will Royal Caribbean Travel Protection (aka Cruise Care) be refunded?

We want all guests who purchased insurance with us to be eligible for a claim, so we are not cancelling insurance and issuing a refund.  Here is the contract information:


24-Hour Emergency Number: On Call: 866-509-7716 or 603-898-2679

Mailing Address:
Aon Affinity Travel Practice

PO Box 9366

Garden City, NY 11530-4829



Will flights booked through Air2Sea be automatically cancelled?

Yes. A full refund of their air fare will be provided.
 

Hurricane Irma – Shortened Sailings:

Allure 09/10/17 – now departing 09/13/17

Harmony 09/09/17 – now departing 09/12/17

Oasis 09/10/17 - now departing 09/12/17

 

Will guests be refunded gratuities, drink packages and other pre-purchased components for the missed days?

Yes. Guests will receive a prorated refund equivalent to the missed days for all pre-paid components. For missed shore excursions purchased pre-cruise, a full refund will be provided.  All refunds will be issued back to the original form of payment.


What happens to shore excursions booked for days missed?

We will automatically cancel all booked shore excursions and process a refund back to the original form of payment.


Will guests now have the option to rebook entertainment, specialty dining or shore excursions?

Absolutely. Guests will have the option to book packages and excursions while onboard.


Will reimbursement of airfare or air change fees be provided to guests who choose to cancel?

If you booked your air through our Air2Sea program, a full refund will be provided.  If you booked your air through another means, you will need to contact your travel agent or carrier directly for possible reimbursement. 


Due to the delayed departure, are air change fees being covered for guests who booked independent air?

If you booked your air through our Air2Sea program, we will assist and make the necessary changes at no additional expense.  If you booked your air through another means, you will need to contact your travel agent or carrier directly to make any necessary changes and additional fees may apply. 


Due to the delayed departure, are we covering hotel stays, additional travel expenses and incidentals?

We are providing a partial refund of your cruise fare to compensate for the shorten sailings as well as a 50% future cruise credit should you choose to sail on the shortened itinerary.  If you need to cancel, we are providing a future cruise credit equal to 100% of your cruise fare that you can use for any future sailing.


Are any pre-purchased hotel packages, booked through Royal Caribbean, being refunded for guests who choose to cancel?

Yes. We will waive cancellation penalties on all pre-purchased hotel packages for guests who booked directly with Royal Caribbean and choose to cancel. No reimbursement will be provided for guests who booked independent hotel packages.


How are the FCC and OBC amounts being calculated?

All reimbursements are based on the cruise fare paid. Should a guest elect to cancel, the taxes and fees are refunded to the original form of payment.  For guests that choose to sail, we will assess the taxes and fees based on the new itinerary and refund any difference to the guest in the form of a refundable onboard credit.



Is there a deadline guests must cancel their booking by in order to receive the 100% FCC?

We greatly appreciate advance notice. All guests that cancel, from the moment the announcement was made to the day we sail on the shortened itinerary, will receive the 100% FCC.



 

Hurricane Irma – Shortened Sailings:

Majesty 09/04/17 – now arriving 09/07/17

Enchantment 09/04/17 – now arriving 09/07/17

 

Do guests have to disembark the ship on Thursday?

Guests will have the option of leaving the ship Thursday night to make their way home to prepare for the storm.  For guests who do not wish to travel or are unable, they will be able to stay on the ship until it is safe.  We will keep the ships a safe distance from the impact of the storms and return to port when conditions allow.


Why did you bring some ships home early and not others?

Our number one priority is the safety and comfort of our guests and crew.  We evaluated all options for each vessel and made each decision on what was the safest course of action given that the storm remains unpredictable in terms of both its track and the impact it will have on ports and other infrastructure.


Will alternate travel arrangements be made for guests since the ship is arriving earlier?

With early arrival to port and the option to stay onboard till Friday, guests will be able to make their original scheduled transport. If any guests want to make changes to their travel arrangements, our staff is happy to assist, but guests will be responsible for any change fees or additional expenses incurred.

 

Hurricane Irma – Extended Sailings:

Allure 09/03/17 – now arriving TBA

Harmony 09/02/17 – now arriving TBA

Oasis 09/03/17 – now arriving TBA

 

When will the ship return?

Given Hurricane Irma’s size, intensity and unpredictability, we have delayed our arrival back to port. We’re working closely with each port to determine the date and time for a safe return.  As soon as we have confirmation we will immediately communicate this to all guests.


How can family members get in contact with guests that are currently onboard?

The fastest and most reliable way to connect with guests onboard is via email or text message.  We are opening up the ship’s wifi at no charge to give our guests the ability to check-in at home and connect with family and friends.


Will reimbursement of airfare or air change fees be provided to guests who choose to cancel?

If you booked your air through our Air2Sea program, a full refund will be provided.  If you booked your air through another means, you will need to contact your travel agent or carrier directly for possible reimbursement. 


Will flight arrangements be made for Air2Sea guests?

Yes. Air2Sea will assist guests who booked air directly with us, at no additional expense.


Will flight arrangements be made for guests who booked independent air?

Our onboard staff will be happy to assist with making alternate travel arrangements, but guests will be financially responsible for any additional expenses incurred.


Will a refund be provided to guests who purchased post-cruise hotel packages through Royal Caribbean?

Yes. We will waive cancellation penalties on all post-cruise hotel packages for guests who booked directly through us. If travel arrangements were booked independently, please contact your travel agent or the hotel directly.


Are we covering any additional post-cruise travel expenses, hotel stays or incidentals?

We are not providing reimbursement for additional travel expenses incurred.


Will complimentary calls and internet service be provided for guests onboard for impacted sailings or those that reside in impacted areas?

Yes. Please visit Guest Services onboard for assistance.

 

Find A Cruise

Expand Your Vacation.
Find a Cruisetour

Any Destination
Any Month
Any Departure Port
Any Ship
Any Ship Feature

Call Our Brand Specialists Now

(866) 562-7625


CALL OUR ROYAL VACATION PLANNERS NOW

(866) 562-7625