Royal Caribbean International

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Accessibility ashore  

Accessibility Ashore
Accessibility Ashore

Come and explore ashore with one of our Royal Caribbean Accessible Shore Excursions. Complement your cruise experience with one of our accessible tours. Visit and enjoy first hand what your destination has to offer. Our ships are well equipped to accommodate the needs of our wheelchair/scooter user guests and those with limited mobility. Our accessible tours are there to make your vacation an unforgettable one.

We offer you a wide array of "Easy" tours to choose from in destinations such as Europe and the Caribbean.  Simply answer these questions in order to help you choose the right excursion for you. Also provide us with any other essential information to better assist you. Send us your email to shorexaccess@rccl.com or fax your inquiry to 305.982.2547 no later than 10 business days prior to your cruise departure date.

  • Is the guest a wheelchair/ scooter user?
  • Can the guest do minimal walking?
  • Can the guest climb up and down the steps of the motor-coach?
  • Is the wheelchair manual non-collapsible / manual collapsible / electric non-collapsible / electric collapsible?
  • Is guest traveling with someone capable of assisting him/her?
  • Is guest able to transfer out of the wheelchair into the seat of a car?
  • What are the wheelchair dimensions and weight for guest(s) who can negotiate motor coach steps? Please provide: Wheelchair length, width, weight & height
  • What are the Wheelchair dimensions and weight for guest(s) who cannot negotiate motor coach steps? Please provide:
    1. Combined weight (guest seated on wheelchair)
    2. Combined height (guest seated on wheelchair)
    3. Wheelchair length and width
 
To assist you further, please view our Access FAQ's for additional details and information.

All Accessible Shore Excursions inquiries and/or requests must be submitted no later than 21 days prior to your sail date.

Please keep in mind that our Accessible Shore Excursions are classified in two levels:

Level I Shore Excursions
Guests who are able to walk short distances, can negotiate motor coach steps and travel with a standard manual collapsible wheelchair or a folding cane are classified under this category. Most of these tours can accommodate a manual collapsible wheelchair or a folding cane as long as guests can negotiate coach steps to access the vehicle.

Guests traveling with a collapsible scooter must submit their collapsible scooter information to shorexaccess@rccl.com so we may further inquire with the tour operator if the collapsible scooter dimensions provided can be accommodated.

It is strongly recommended that our limited mobility guests travel with an able bodied companion in order to assist with the loading/unloading of the wheelchair/scooter.

**Please be advised that not all motorized scooters/wheelchairs can be accommodated due to the size and weight.
 
Level II Shore Excursions
Guests who are unable to walk short distances, cannot negotiate motor coach steps and who travel with a non-collapsible wheelchair/scooter. **Please be advised that most of the motor coaches and/or transportation used for Shore Excursions are not equipped with ramps and/or lifts. In turn, Private Arrangements via Private Accessible Vehicles (with ramp or lift) is suggested and may be available in some ports and at an additional cost.

Tendering Ports
Under certain circumstances, guests may experience difficulties in disembarking the ship and boarding the tenders due to weather or other unforeseen conditions. For tendering procedures, guests must contact our Access Department at special_needs@rccl.com or by calling 1-866-592-7225.

**Please note not all destinations offer Accessible shore excursions. ADA regulations and guidelines do not apply outside of the United States, therefore, you might experience some differences with transportation, venue access, etc.**

Come join us and experience a vacation of a lifetime!
 

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(866) 562-7625

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