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Contact Us
How Can We Help You?
  Website Questions & Assistance (800) 398-9819
  If you are in the US or Canada:
Reserve your Royal Caribbean Vacation
by calling our Certified Vacation Planners
Call us anytime! We are available 24/7
(866) 562-7625
  If you are outside the US or Canada:
Reserve your Royal Caribbean Vacation
by calling our Certified Vacation Planners
at the International reservations desk or
send us an e-mail: reservationroyal@rccl.com
Hours of operation: Mon-Fri, 8am to 8pm EST
                                   Sunday, 9am to 6pm EST
+1 (305) 341-0204
  Brochure Orders, Click Here (800) 521-8611
  Choice Air Arrangements (800) 533-7803
  Day of Cruise Travel Assistance (800) 256-6649
  Lost Luggage and Lost and Found (800) 256-6649
  Crown & Anchor Society (800) 526-9723
  Monday - Friday 9:00 a.m. to 11:00 p.m. EST
Saturday - Sunday 10 a.m. to 8 p.m. EST

Written inquiries can be sent to
Crown & Anchor Society,
P.O. Box 026053, Miami, FL 33102-6053
• Outside the U.S.: 541-285-9723
• Via Fax: 786-264-9687
E-mail Web Form
 
  Post Cruise Questions and Comments  
  Please E-mail Us regarding any questions or comments you may have about your recent sailing, include your ship, sail date and reservation number.

Letters should be sent to:
Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132
(Due to mail processing times, please allow 10-14 days for a response.)
 
  You are also welcome to call our Corporate Guest Relations Department:
Monday - Friday 8:00 a.m. - 8:00 p.m. EST
Saturday - Sunday 9:00 a.m. - 7:00 p.m. EST
• (800) 256-6649
 
European guests can contact us at their local offices or via one of our International Representatives:
  Italy (Genoa office)
Monday - Friday: 9:00 a.m. - 1:00 p.m. 2:30 p.m. - 6:30 p.m.Cool
• Tel:  (+39) 010-4218202 
           (+39) 010-545821 (Trade)
• Fax: (+39) 01 05958713
• For Reservations: 
 conferme.it@rccl.com
  UK (Weybridge office)
Monday - Friday: 8:30 a.m. - 8:00 p.m.
Saturday: 9:00 a.m. - 5:00 p.m.
Sunday: 10:00 a.m. - 4:00 p.m.
• Fax: 01 932 820286
customerserviceuk@rccl.com
  The flight inclusive cruise holidays advertised are ATOL protected by the Civil Aviation Authority. Our ATOL number is 3088. Protection extends primarily to guests who reserve and pay in the United Kingdom. Click on the ATOL logo for further information. ATOL
  Norway (Oslo office - also serving Sweden, Denmark, Finland, Iceland, and the Baltics )
Monday - Friday 9:00 a.m. - 5:00 p.m.
• Tel: 47 22 51 37 80
• Fax: 47 22 51 37 95
infono@rccl.com
  Germany (Frankfurt office)
Monday - Friday 9:00 a.m. - 6:00 p.m.
• Tel: 069 920071 0
• Fax: 069 92007192
infode@rccl.com
  Spain (Barcelona office)
Monday - Friday 9:00 a.m. - 6:00 p.m.
• Tel: 34 902 345 135
• Fax: 34 93 304 3528
info.es@rccl.com
  France (RCL Cruises Ltd.)
77 Boulevard Haussmann, 2nd Floor
75008 Paris, France
• Tel: 01.55.27.89.00
booking.fr@rccl.com
 
 
Guests from Asia can contact us at their local offices or via one of our International Representatives:
  Asia Pacific (Singapore Office)
Monday - Friday: 9:00 a.m. - 7:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
• Tel: 65 6305 0033
• Fax: 65 6536 2282
APACRes@rcclapac.com
  Royal Caribbean China
Monday - Friday 9:30 a.m. - 6:30 p.m.
• Tel: 86 4008-850-288
• Fax: 86 21-3530 8060
chinacustomerservice@rcclapac.com
 
 
Guests from Australia can contact us at their local office:
  Australia (Sydney Office)
Monday - Friday: 9:00 a.m. - 6:00 p.m.
• Tel: 61 (2) 433 15400
• Fax: 61 (2) 432 20326
• Pre-Cruise Inquiries:
fit.au@rcclapac.com
• Post-Cruise Comments
and Questions:
customerservices.au@rcclapac.com 
 
 
Guests from South and Central America can contact us at their local offices or via one of our International Representatives:
  Royal Caribbean Brasil
Monday - Friday: 8:30 a.m. - 6:30 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
• Tel: 55 11 4949 3100
• Fax: 55 11 4949 3100
cliente@rccl.com.br
  Royal Caribbean Mexico
Monday - Friday 9:00 a.m. - 6:00 p.m.
• Tel: 55 9178-0401
• Tel: 01 800 700-2129
• Fax: 55 9178-0500
reservaciones@rccl.com.mx
 
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