Excursion Planning
 
Q:  If I am a full time wheelchair user guest traveling with a scooter, can I disembark at ports where the ship tenders?
A:  In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. Weather, sea conditions and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.

For more information regarding tendering policy, contact our Access Department at special_needs@rccl.com or by calling 1 866 592 7225.
Search FAQs
 
Need help?
Bullet If you're having trouble, you can complete our e-mail form and one of our representatives will contact you.
Bullet If you prefer, you can call us directly.
Bullet Or you may search this site for more information.

CALL OUR ROYAL VACATION PLANNERS NOW

(866) 562-7625