Questions related to Online Check-In & Boarding Pass
In order to complete Check-In successfully, you will need the following: Personal Information for each guest are checking in Identification Document information for each guest you are checking in Crown & Anchor Society Membership Number (if you are a...
Yes. Just like some land-based hotels, guests can expect to see an initial $99.75 pending charge or authorization on their credit card. This pending amount is used to secure funds for anticipated onboard purchases. Purchases made onboard over the ini...
An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you...
Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass. In order to complete Check-In successfully, you will need the following: Personal Information for each guest ...
PLEASE NOTE: We are hard at work uplifting our cruises for the health and safety of our guests, crew, and the communities in which we operate. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we s...
If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, please check again soon. You should also receive an email when your documents are read...
Since there are no port of calls, there is no need for passports to be 6 months valid for our QN Ocean Getaway sailings. This applies to Singaporeans and International passports. But they still need a valid passport that is not expired yet. Healt...
Inboard our ships there are restricted items you can’t take onboard as they can be considered a safety hazard. Below is a list with some examples of these prohibited items: - Candles - Hot Plates - Coffee makers - Iron extensi...
Guests will schedule an arrival time and wellness appointment while checking in on the mobile app or website, and will be reminded to arrive promptly to ensure boarding is smooth and to allow for proper physical distancing in the terminal. For the b...
Food is discourage to be brought onboard. However, if needed all food items must be sealed and in the original store-bought packaging. Food Items such as homemade items or pre-cooked foods will not be permitted onboard. We are unable to provide food ...
Each guest in the reservation will need to complete check-in. If qualified and available, the boarding pass may indicate ‘Expedited Arrival’. App check-in is available up to the morning of embarkation HOW IT WORKS Open the App, tap ‘Check-In’ on the...
