Orders are accepted up until the second day of sailing (except flowers). Orders are delivered on boarding day by 8:00 p.m., unless otherwise requested (except floral arrangements, which are only delivered on boarding day). Please note that orders accepted after the cutoff times below will be delivered on the third day of sailing.
If the cutoff day falls on a federal or company holiday, the cutoff day is moved to the day before. Our office observes the following holidays: Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, day after Thanksgiving and Christmas.
GUIDELINES FOR ORDERING
Weekday Departures (Tues. - Fri.)
Cutoff: 7:00 p.m. EST the day before sailing
Weekend Departures (Sat. - Mon.)
Cutoff: 7:00 p.m. EST the Friday before sailing
Cutoff: Three business days prior to sailing
Late orders are subject to a $10.00 late order fee.
Orders are accepted up to 48 business hours before debarkation (with the exception of flowers and packages containing flowers).
Orders submitted online after business hours will be processed on the next business day. Business hours are Monday to Thursday from 9AM to 9PM EST and Friday and Saturday from 9AM to 4PM. Our offices are closed on Sunday and the following holidays: New Year’s Day, Presidents’ Day, Independence Day, Labor Day, Thanksgiving Weekend, Christmas Eve and Christmas Day.