COOKIE INFORMATION

This page provides a guide to the cookies and tracking that may be used as a result of your visit to this website, and information on how to control cookies and tracking. You may also wish to refer to our Privacy Policy.


What is a cookie?

A cookie is a small file that is stored on a user’s computer or mobile device when that user accesses a website. It allows the website to recognise the user and store some information about the user’s preferences or past actions.

In addition to cookies, there are other types of tracking technologies, like scripts, used by some third parties to enable the services they provide to us, and we use some them on this website to help make our web content, emails and advertising more relevant to you.

We do not use cookies or other web tracking technologies to collect or record information such as your name, address or other contact details.


Why do we use cookies and other types of tracking?

Cookies allow websites to perform a variety of functions such as remembering that you have logged in, ensuring you have a stable and secure connection and much more. Most websites depend on cookies or other forms of tracking to deliver the best possible user experience, to understand how the site is being used in order to improve the experience of other visitors, and to deliver relevant content.

  1. Essential tracking

    These cookies and tracking technologies make sure parts of a website work and that you can use the site effectively, such as ensuring site security or remembering information that you’ve typed into a form after you move to subsequent pages as part of a booking process.

    If you restrict these cookies you may not be able to use some functionality on the site.

  2. Site performance tracking

    To measure the performance of the website and see how websites are used, we use these types of cookies and tracking technologies.  We use these to improve how the website works and measure our marketing activity. If you restrict this tracking, we will, for example, find it more difficult to find any errors on the site and find it more difficult to develop a site that meets your needs.

  3. User convenience tracking

    This type of tracking allows websites to remember your choices - for example, that you prefer not to be asked to fill in a survey next time you visit the site) and provide enhanced, more personal features. They may also be used to provide services on the site such as remembering the itineraries that you save to your ‘saved favourites’ list, watching a video or seeing a map that is embedded on the site.

  4. Advertising or Targeting tracking

    We aim to improve the relevance of advertisements that you see and this type of tracking helps us to do that. It’s also used to limit the number of times you see an ad as well as help measure the effectiveness of the advertising campaign. This type of tracking is placed by advertising networks working with us. When you opt out of advertising tracking, in some cases, a cookie needs to be stored on your device to save your opt-out preference.


What types of data do we use?

Depending on the tracking being used, different types of data might be stored and/or used. Most of our tracking uses anonymous data but some may include pseudonymous data like booking references. We use IP address to build anonymous information about general groups of users but we do not keep your IP address so it can never be used to link any information to you. If you are already logged into services such as Google or Facebook when you visit our site, they may link your visit on our site to the data that they have about you. We do not receive any such data. We do not track or store any personal data for third parties to access or use.


Manage cookies and tracking preferences

Browsers have different methods for controlling cookies and scripts. Please refer to your browser’s information about how to control cookies.

We use a number of suppliers who set cookies, or host other forms of tracking technologies like scripts, on this website in order to deliver the services they are offering.

Some cookies and tracking technologies can be controlled by using methods provided by the suppliers of those cookies and tracking technologies or by using these methods:

Restricting cookies or scripts

  • may adversely impact the functionality of this website and other services related to the site
  • will not prevent ads from being shown to you. Your preferences and history won’t be saved and can’t be used to serve more relevant advertising and web content
    so the ads and content you see could be less relevant to you.
  • will not prevent emails being sent to you. If you’d like to unsubscribe from any emails, please use the unsubscribe links included in the emails you’ve received or contact us.

More information about the cookies and tracking used on the site is below, along with links to information about how to control them. Note that these links will take you to other sites. We are not responsible for the information on these other sites nor the setting of cookies and tracking by these third parties.


COOKIE INFORMATION

This page provides a guide to the cookies and tracking that may be used as a result of your visit to this website, and information on how to control cookies and tracking. You may also wish to refer to our Privacy Policy.


What is a cookie?

A cookie is a small file that is stored on a user’s computer or mobile device when that user accesses a website. It allows the website to recognise the user and store some information about the user’s preferences or past actions.

In addition to cookies, there are other types of tracking technologies, like scripts, used by some third parties to enable the services they provide to us, and we use some them on this website to help make our web content, emails and advertising more relevant to you.

We do not use cookies or other web tracking technologies to collect or record information such as your name, address or other contact details.


Why do we use cookies and other types of tracking?

Cookies allow websites to perform a variety of functions such as remembering that you have logged in, ensuring you have a stable and secure connection and much more. Most websites depend on cookies or other forms of tracking to deliver the best possible user experience, to understand how the site is being used in order to improve the experience of other visitors, and to deliver relevant content.

  1. Essential tracking

    These cookies and tracking technologies make sure parts of a website work and that you can use the site effectively, such as ensuring site security or remembering information that you’ve typed into a form after you move to subsequent pages as part of a booking process.

    If you restrict these cookies you may not be able to use some functionality on the site.

  2. Site performance tracking

    To measure the performance of the website and see how websites are used, we use these types of cookies and tracking technologies.  We use these to improve how the website works and measure our marketing activity. If you restrict this tracking, we will, for example, find it more difficult to find any errors on the site and find it more difficult to develop a site that meets your needs.

  3. User convenience tracking

    This type of tracking allows websites to remember your choices - for example, that you prefer not to be asked to fill in a survey next time you visit the site) and provide enhanced, more personal features. They may also be used to provide services on the site such as remembering the itineraries that you save to your ‘saved favourites’ list, watching a video or seeing a map that is embedded on the site.

  4. Advertising or Targeting tracking

    We aim to improve the relevance of advertisements that you see and this type of tracking helps us to do that. It’s also used to limit the number of times you see an ad as well as help measure the effectiveness of the advertising campaign. This type of tracking is placed by advertising networks working with us. When you opt out of advertising tracking, in some cases, a cookie needs to be stored on your device to save your opt-out preference.


What types of data do we use?

Depending on the tracking being used, different types of data might be stored and/or used. Most of our tracking uses anonymous data but some may include pseudonymous data like booking references. We use IP address to build anonymous information about general groups of users but we do not keep your IP address so it can never be used to link any information to you. If you are already logged into services such as Google or Facebook when you visit our site, they may link your visit on our site to the data that they have about you. We do not receive any such data. We do not track or store any personal data for third parties to access or use.


Manage cookies and tracking preferences

Browsers have different methods for controlling cookies and scripts. Please refer to your browser’s information about how to control cookies.

We use a number of suppliers who set cookies, or host other forms of tracking technologies like scripts, on this website in order to deliver the services they are offering.

Some cookies and tracking technologies can be controlled by using methods provided by the suppliers of those cookies and tracking technologies or by using these methods:

Restricting cookies or scripts

  • may adversely impact the functionality of this website and other services related to the site
  • will not prevent ads from being shown to you. Your preferences and history won’t be saved and can’t be used to serve more relevant advertising and web content
    so the ads and content you see could be less relevant to you.
  • will not prevent emails being sent to you. If you’d like to unsubscribe from any emails, please use the unsubscribe links included in the emails you’ve received or contact us.

More information about the cookies and tracking used on the site is below, along with links to information about how to control them. Note that these links will take you to other sites. We are not responsible for the information on these other sites nor the setting of cookies and tracking by these third parties.


Cookie and tracking list

Essential tracking

Tracking name Purpose, control and more information
Cookie preference
consent_pref
Hides the cookie banner if you’ve clicked ‘ok’.
Data types used
Anonymous
Control tracking
Browser cookie settings
Remember my session ID
JSESSIONID
Remembers your 'session ID' ensuring a smooth site browsing experience, the site will not function correctly without it.
Data types used
Anonymous
Control tracking
Browser cookie settings
Load balancing to maintain connection
SERVERID
This is used to ensure you maintain a stable connection with our web site servers by balancing traffic across our different servers.
Data types used
Anonymous
Control tracking
Browser cookie settings
Load balancing for best experience
AWSELB
Balances traffic across web site servers to provide the best site experience.
Data types used
Anonymous
Control tracking
Browser cookie settings
Incompatible browser alert
MSIE_ALERT
Detects your browser version and gives an alert if you are using an old version of Internet Explorer that is incompatible with this site.
Data types used
Anonymous
Control tracking
Browser cookie settings
Booking basket and checkout choices
selectedInteriorStateRoomIndex_Back
selectedStateRoomIndex_Back
selectedStateRoomName_Back
When moving through the booking process these cookies ensure the selected options are retained and not lost.
Data types used
Anonymous
Control tracking
Browser cookie settings
Secure my connection
secure_token_id
Ensures the connection with the server remains secure by generating a random code.
Data types used
Anonymous
Control tracking
Browser cookie settings
Descriptions for question mark buttons
set-question-mark-button-popup
Displays descriptions as contextual help for question marks displayed
Data types used
Anonymous
Control tracking
Browser cookie settings
Expert_help Remembers if you closed the 'Contact Us' popup.
PhoneNumber Certain marketing activities alter the phone number shown on the site enabling us to track which activity drove a phone call. This cookie stores the last set phone number.
StickyFooterPromoID To store current sticky footer promo ID and track new changes within sticky footer
RBRecentViewedSycaIDs Stores your recently viewed itineraries for quick reference on certain pages.
RBPrevPagePosition
RBPrevPageSortBy
These cookies store the last page visited and any sort or search filters set, so when you click the 'back' buttons on our site (not the ones that are part of your browser), you get back to the previous page exactly as they left it.

Site performance tracking

Tracking name Purpose, control and more information
Adobe Analytics This is used for the analysis of web behaviour and web traffic for site performance and user experience improvements.
Data types collected
Anonymous data which is data that cannot identify you Pseudonymous data such as booking reference or customer id
Control this tracking
Click to opt out of Adobe Analytics
Click to opt in to Adobe Analytics
Find out more https://www.adobe.com/uk/privacy/opt-out.html
Adobe Dynamic Tag Manager Rule based system that allows us to conditionally run scripts/code related to site tracking.
Data types collected
Anonymous data which is data that cannot identify you
Control this tracking
Browser cookie settings.
Find out more https://www.adobe.com/uk/privacy/opt-out.html
Adobe Experience Cloud Enables us to personalise and improve the performance of our website, social networking pages, and marketing messages.
Data types collected
Anonymous and pseudonymous data such as a customer id
Control this tracking
https://www.adobe.com/uk/privacy/opt-out.html
Find out more https://www.adobe.com/uk/privacy/opt-out.html
Adobe Target Identifies the visiting user on the web. Runs a set of rules to determine whether user should see test/alternate content or see default content on web. Displays content based on outcomes of rules processing.
Data types collected
Anonymous data which is data that cannot identify you Pseudonymous data such as booking reference or customer id
Control this tracking
https://www.adobe.com/uk/privacy/opt-out.html
Find out more https://www.adobe.com/uk/privacy/opt-out.html
Google Analytics This is used for the analysis of web behaviour and web traffic for site performance and user experience improvements.
Data types collected
Anonymous data which is data that cannot identify you Pseudonymous data such as booking reference or customer id
Control this tracking
https://support.google.com/analytics/answer/181881
Find out more https://privacy.google.com/intl/en-GB/index.html
Hotjar Captures aggregated user session info for each page specified with a purpose of approximating how users scroll, move and/or click on the page with their mouse or finger (mobile and tablet). Hotjar screengrabs the page in question from the first relevant user session and then overlays the scroll and click data to produce a 'heatmap' of aggregated user behaviour.
Data types collected
Anonymous data which is data that cannot identify you Pseudonymous data such as booking reference or customer id
Control this tracking
https://www.hotjar.com/legal/compliance/opt-out
SurveyMonkey Invites web visitor feedback with the aim of improving user experience and content
Data types collected
Personal data such as name, telephone, email if you choose to share it with us in a survey
Control this tracking
https://help.surveymonkey.com/articles/en_US/kb/opt-out
SwiftType Saves search keywords typed in on site to improve relevance of pages shown to users against those keywords
Data types used
Anonymous
Control tracking
Browser cookie settings
Find out more https://swiftype.com/privacy

User convenience tracking

Tracking name Purpose, control and more information
Save my login info when I ask you to
SAVE_LOGIN_INFO
Created when user checks the "save my information" checkbox.
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
Remember my first name to display in the booking process
USERNAME_COOKIE_NAME
Saves the user's first name for display in the page header on bookings.royalcaribbean.co.uk & secure.royalcaribbean.co.uk
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
Remember if I have a booking already
HAS_BOOKING
Used to replace content on bookings.royalcaribbean.co.uk if you have a booking to better facilitate your browsing.
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
If I’ve signed in before but not signed in on this visit, recognise that it’s me
SHOPPER
Allows the website to recognize someone who visits the website and is not signed in but who signed in on a previous visit..
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
Remember if you’ve already offered me a Signup page
HAS_VISITED_GATINGPG
Prevents a sign up page appearing multiple times
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
Remember my preferences for closing notices in the site’s Footer
Close_Footer
Remembers if you closed the content strip that can appear at the bottom of your browser.
Data types used
Pseudonymous data such as booking reference or customer id
Control tracking
Browser cookie settings
Search criteria
fromAirportName
fromAirportHiddenVal
toAirportName
toAirportHiddenVal
outboundFlightNotRequired
returnFlightNotRequired
When moving through the booking process these cookies the selected options are retained to assist with form filling further in the booking process.
Data types used
Anonymous
Control tracking
Browser cookie settings
Can gender be determined from title of passenger
genderActive_1
genderActive_2
genderActive_3
genderActive_4
Remembers if gender can be determined from title of passenger to assist with form filling in booking process
Data types used
Anonymous
Control tracking
Browser cookie settings
Remember gender of passengers
genderType_1
genderType_2
genderType_3
genderType_4
Remembers gender of passenger 1 to assist with form filling in booking process
Data types used
Anonymous
Control tracking
Browser cookie settings
Playing Youtube videos on this site Google sets cookies when a Youtube video is played on this site. Please see Google’s privacy policy and cookie policy information.
Data types used
Could include personal information
Control tracking
http://www.youronlinechoices.com/uk/your-ad-choices
Find out more https://policies.google.com/technologies/partner-sites
Facebook – enable me to use Facebook services like sharing on Facebook These cookies are set by Facebook for application integration. Please see Facebook privacy policy and cookie policy information
Data types used
Could include personal information
Control tracking
http://optout.aboutads.info/
Find out more https://www.facebook.com/privacy/explanation
Twitter – enable me to use Twitter services like sharing on Twitter Used by Twitter and enables the sharing of content at the users discretion.
Data types used
Control tracking https://help.twitter.com/en/using-twitter/tailored-suggestions# to prevent Twitter from storing information about other websites where you’ve seen Twitter content. optout.aboutads.info to opt out of interest-based ads Could include personal information
Find out more https://help.twitter.com/en/rules-and-policies/twitter-cookies
rccl_SI_RBSaveFavPreviousPath
rccl_SI_RBPreviousPath
These cookies store the last page visited and any sort or search filters set, so when you click the 'back' buttons on our site (not the ones that are part of your browser), you get back to the previous page exactly as they left it.
RBSavedSearchURLs Enables users to save their cruise search options to the Saved Favourites area, if desired.
rcc_dest_SavedDestinationURLs Enables users to save certain page links to the Saved Favourites area, if desired.
SavedPackageDealIDs Enables users to save package deals to the Saved Favourites area, if desired.
SavedSycaIDDate Enables users to save itineraries to the Saved Favourites area, if desired.

Advertising and targeting tracking

Tracking name Purpose, control and more information
Adobe Experience Cloud Enables us to personalise and improve the performance of our website, social networking pages, and marketing messages.
Data types collected
Anonymous and pseudonymous data such as a customer id
Control this tracking
https://www.adobe.com/uk/privacy/opt-out.html
Find out more https://www.adobe.com/uk/privacy/opt-out.html
AppNexus Data types used Anonymous
Control tracking
Anonymous
http://optout.networkadvertising.org/
Find out more https://www.appnexus.com/en/company/platform-privacy-policy
Amazon Data types used Anonymous
Control tracking
Anonymous
http://optout.aboutads.info/
Find out more https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502584
Captify Data types used Anonymous
Control tracking
Anonymous
http://www.youronlinechoices.com/uk/your-ad-choices/
Find out more http://www.captify.co.uk/privacy-policy/
Conversant Data types used Anonymous and pseudonymous data such as bookingID.
Control tracking
http://optout.networkadvertising.org/
Find out more https://www.conversantmedia.com/legal/privacy
Cruise Critic (Expedia) Data types used Anonymous
Control tracking
Browser cookie settings

Find out more https://www.cruisecritic.co.uk/about-us/
Facebook Data types used Anonymous
Control tracking
http://optout.aboutads.info/
Find out more https://www.facebook.com/privacy/explanation
Flashtalking Data types used Could include pseudonymous data such as bookingID
Control tracking
http://optout.networkadvertising.org/
Find out more http://www.flashtalking.com/about-us/
Google (including Youtube) Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://privacy.google.com/intl/en-GB/index.html
MediaIQ Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more http://wearemiq.com/privacy-policy/
Quantcast Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://www.quantcast.com/en-uk/privacy/
Tapad Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://www.tapad.com/privacy
TVsquared Data types used Anonymous and pseudonymous data such as a customer id
Control tracking
http://collector-3993.tvsquared.com/optout.php
Find out more https://tvsquared.com/privacy-policy/
Yahoo (including Oath) Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://policies.oath.com/us/en/oath/privacy/index.html
Tripadvisor (Expedia) Data types used Anonymous
Control tracking
http://info.evidon.com/pub_info/834
Find out more https://tripadvisor.mediaroom.com/UK-privacy-policy
Youtube (Google) Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://privacy.google.com/intl/en-GB/index.html
Xaxis Data types used Anonymous
Control tracking
http://optout.networkadvertising.org/
Find out more https://www.xaxis.com/privacy-policy/

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