BOOKING CONDITIONS – BraZIL

IMPORTANT NOTICE TO GUESTS:

You are viewing the Booking Conditions applicable to cruises with Cruise Line and any related goods and services booked through Cruise Line and/or its affiliates. These Booking Conditions are applicable only to guests whose Primary Country of Residence is Brazil. If your Primary Country of Residence is not Brazil, then please visit https://www.royalcaribbean.com/guest-terms to determine the Booking Conditions that apply to you.

“Primary Country of Residence” means the country where you primarily reside at the time of booking the cruise. This should be indicated by you, your agent, or other representative at the time of booking the cruise or at online check-in.

These Booking Conditions are governed by the laws of Brazil and any claims or disputes must be resolved under the laws and exclusive jurisdiction of the Courts of Brazil.

If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please contact your local booking office or travel agent.

1. Introduction.

These Booking Conditions together with your booking confirmation, our Guest Health, Safety and Conduct Policy (the “Guest Conduct Policy”), and all additional policies and/or supplementary terms (if any) published on our website form the basis of your contract with us and apply to your booking. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. These Booking Conditions incorporate the conditions of carriage of any carrier providing transport of any kind including by land, sea, and air that are available on the website of the relevant carrier, which embody the provisions of the law of the country of the carrier concerned and International Conventions, either or both of which may limit or exclude the liability of any such carrier. As a condition of its membership in the Cruise Lines International Association (“CLIA”), the Vessel’s Operator has adopted the CLIA Passenger Bill of Rights. In the event of a direct conflict between the provisions of these Booking Conditions and a provision of the CLIA Passenger Bill of Rights in effect at the time of booking, the CLIA Passenger Bill of Rights shall control.

If you book your Holiday with a travel agent, your travel agent’s booking conditions together with the terms of these Booking Conditions will apply to your booking. As between us and you, to the extent that your travel agents booking conditions, conflict with these Booking Conditions, these Booking Conditions shall control.

Company Details.

All cruises and other services featured on our website https://www.RoyalCaribbean.com.br (and the set of web pages, documents and hyperlinks related to services on the same website) are for sale by Royal Caribbean Cruzeiros (Brasil) Ltda., with CNPJ nº 10.291.723/0001-40 (the “Company”), acting as a travel agency and disclosed agent for RCL Cruises Ltd., a company organized under the laws of England and Wales, selling travel packages including cruises. You can contact Royal Caribbean Cruzeiros (Brazil) Ltda. by phone or by filling out the contact form available on our website.

Depending on the itinerary of your cruise, the Vessel Operator of your cruise shall be one of the following companies:

• Royal Caribbean Cruises Ltd., 1050 Caribbean Way, Miami, Florida, U.S.A., 33132
• RCL Cruises Ltd., Building 7, The Heights, Brooklands, Weybridge, Surrey, England, KT13 0XW
• RCL Cruises (Cyprus) Limited, Neocleous House, 195 Makarios III Avenue, 1-5th, Limassol, CY-3030 Cyprus

In any event, the Vessel Operator will be indicated on your booking confirmation.

2. Definitions.

(a) “Additional Service” means any accommodation, transport or other travel services arranged by us at Guest’s request separately and in addition to the Cruise.

(b) “Applicable Law” means any applicable laws, rules or regulations, including but not limited to any International Convention applicable to these Booking Conditions.

(c) “Applicable Law” means any applicable laws, rules or regulations (or similar guidance), including but not limited to any EU Directive or Regulation (e.g., the Package Travel Directive) and/or International Convention applicable to these Booking Conditions.

(d) “Athens Convention” means the Convention Relating to the Carriage of Passengers and their Luggage by Sea, and the Protocol of 2002 to that Convention, as implemented in the European Union by EU Regulation (EC) 392/2009 for the Carriage of Passengers by Sea. A copy of the Athens Convention is available upon request.

(e) “Carrier” means (i) the Vessel, or any substituted ship; its launches or crafts; and (ii) the Vessel’s operator, owner, manager and charterer.

(f) “Cruise” means the cruise-portion of a Guest’s Holiday, as the same may be modified and shall include those periods during which Guest is embarking or disembarking the Vessel and those periods when Guest is on land while the Vessel is in port.

(g) “Guest”, “you” and “your” means all persons traveling on the Cruise under this Booking Conditions and persons in their care, together with their respective heirs and representatives. “Guest” shall include the plural, and the use of the masculine shall include the feminine. Notwithstanding, other policies referenced herein, communications from Carrier, and other posted notices may interchangeably use the term “Passengers” as well when referring to Guests.

(h) “Holiday Price” means the total sums payable by the Guest for the Holiday pursuant to the Holiday Contract which shall exclude any sums payable in respect of any Additional Service, notwithstanding that any such additional service-related sums may be invoiced, for ease of administration, at the same time as the Holiday.

(i) “International Conventions” means the international agreements, including, the Athens Convention, the International Air Conventions, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, among others, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage.

(j) “International Air Conventions” means the international conventions which govern the carriage of passengers and their luggage by air, including the Warsaw Convention 1929 and/or the Montreal Convention of 1999. In each case, as applicable to your flight.

(k) “Taxes and Fees” means all taxes, fees, and port expenses including fees, charges, costs and taxes imposed on Carrier, by governmental or quasi-governmental authorities, as well as third party fees and charges relating to the Vessel’s navigation, operations or presence in a port or harbour. By way of example, and not limitation, Taxes and Fees may include immigration-related fees, passenger head taxes, dockage fees, wharfage fees, inspection fees, pilotage, canal tolls, navigation fees, environmental impact fees, charges relating to the cost of acquiring government-mandated carbon emission allowances, or charges related to berthing, stevedoring, baggage handling or storage, and security services. Any Taxes and Fees which must be paid locally are an additional cost and for Guests’ account.

(l) “Transport” means the railcars, buses and other modes of transportation or accommodation provided by a third-party operator in connection with a shore excursion, Included Programme, or Land Adventure.

(m) “Vessel” means the ship owned or chartered or operated by the operator on which Guest may be traveling or against which Guest may assert a claim, as well as any substituted ship used in the performance of these Booking Conditions.

(n) “Us” and “we” means the entity determined to be the Carrier under these Booking Conditions.

3. Booking Your Holiday.

To book your chosen Holiday, contact our Reservations Department, visit our website, or contact your travel agent. You are responsible to ensure that all details are correct at the time of booking, otherwise cancellation or change fees may apply to any components that are requested to be changed later due to any error or omission.
3.1 Guest Information. In order to manage your booking and to comply with our legal obligations to perform under these Booking Conditions, you (and each Guest named on your booking) will be required to provide us with certain personal information, including, without limitation, each Guests’ full name, passport details, telephone number, home address, email address, and date of birth. While we may obtain some of the information that we require from you at the time of booking, we may also require that you provide us with certain additional personal information using our online booking platform and within specific time limits. If you fail to supply full and accurate details in the required form and by the applicable time limits, we will be entitled to refuse your booking or treat such failure as a cancellation of your holiday. Further, where we do not exercise our right to treat your booking as cancelled, you agree to reimburse us for any fines, surcharges, or other financial penalties we incur as a consequence of any failure by you or members of your travelling party to provide full and accurate personal information within the applicable time limits. In case of an emergency, you also authorize us to disclose your personal data to third parties providers onboard or shoreside, members of your traveling party and/or your medical insurers.

3.2 Travel Insurance. Guests are required as a condition of our accepting your booking to take out adequate and appropriate travel insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). You must read policy details carefully and take them with you on Holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your individual needs. Except where required by Applicable Law, we do not verify the extent or adequacy of the cover provided by any insurance policies.

Notice to Guests traveling to the European Economic Area: When traveling to European countries, it is mandatory that the visitor has a travel insurance contracted, under the terms of the Schengen Treaty. If you chose not to purchase a travel insurance, us and our suppliers will not be responsible for any fact that occurred during the trip or for your entry ban or deportation.

4. CRUISE FARE TERMS.

4.1. Cruise Fare. “Cruise Fare” means the amount paid and/or due from Guest for the Cruise which includes carriage onboard the Vessel, full board, and ordinary Vessel food and entertainment. The Cruise Fare does not include alcoholic beverages, specialized tea and coffee beverages, fresh or cold press juices, energy drinks, spa treatments and salon services, exercise classes, select premium dining and entertainment, internet access, casino and gambling activities, shore excursions, photographs, video arcade, phone calls, laundry services, satellite connection for mobile phones, travel insurance, medical insurance, baggage insurance, medical services, shoreside expenses or transfers, airfare, or hotel accommodations (unless included in a CruiseTour), or any other incidental charge or expense that you incur.  Also excluded from the Cruise Fare are: (i) Taxes and Fees; and (ii) any Fuel Supplement, which, subject to applicable law and the terms of this Agreement, Carrier expressly reserves the right to impose or pass along with no right of cancellation by Guest implied.  This listing is not intended to be exhaustive and additional exclusions or fees may apply.

A) WHAT ARE ‘FROM’ PRICES? The prices we publish are ‘from’ prices. Please contact our Reservations Department, your travel agent or cruise specialist for further details. The ‘from’ cruise fare prices are calculated using the lowest stateroom category available, and this pricing may not be available on all sail dates shown. Prices may change at any time. Please contact your travel agent or our Reservations Department for more details.

B) WHAT IS A ‘GUARANTEE’ (GTY) BOOKING? From time to time, we may (at our discretion) offer you the option of making a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that, after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. The stateroom we allocate will be suitable for the number of guests occupying it and this may mean you are allocated a room with upper berths which are accessed by a ladder. Upper berths may only be used by guests over 6 years old, so GTY staterooms are not recommended for young families. If you have a specific requirement regarding your stateroom, or stateroom location, or are travelling with family or friends, (especially children) you want to be near, then we suggest you do not book a GTY.

4.2. Taxes, Fees, and Port Expenses. Taxes, fees, and port expenses (collectively, “Taxes and Fees”) include fees, charges, costs and taxes imposed on Carrier, by governmental or quasi-governmental authorities, as well as third party fees and charges relating to the Vessel’s navigation, operations or presence in a port or harbour. By way of example, and not limitation, Taxes and Fees may include immigration-related fees, passenger head taxes, dockage fees, wharfage fees, inspection fees, pilotage, canal tolls, navigation fees, environmental impact fees, charges relating to the cost of acquiring government-mandated carbon emission allowances, or charges related to berthing, stevedoring, baggage handling or storage, and security services.  Guest acknowledges that Taxes and Fees are estimated by Carrier at the time of booking and subject to change.  Carrier may pass through any increases to applicable Taxes and Fees at any time after booking.  Carrier may, in its sole discretion, require Guest to prepay such increase in Taxes and Fees prior to boarding the Vessel or apply such increase to Guest’s onboard folio at the time of sailing.  Guest’s refusal or failure to prepay any such increase may be deemed a cancellation by Guest.

4.3. Fuel Supplement. Subject to the terms of this Section, Carrier reserves the right, without prior notice to Guest, to impose a fuel supplement charge (the “Fuel Supplement”). Carrier may impose such Fuel Supplement either at the time of booking or thereafter at any time prior to sailing.  If the Fuel Supplement is imposed at the time of booking, Carrier will display the amount and frequency (or a fixed price representing the same) together with the Cruise Fare, Taxes and Fees, and Gratuities on Carrier’s website and Guest’s booking confirmation.  If at any time after booking, the closing price of: (i) West Texas Intermediate Fuel exceeds US$65.00 per barrel; or (ii) Henry Hub Natural Gas Spot Price exceeds US$3.00 per Metric Million British Thermal Unit on the New York Mercantile Stock Exchange, Carrier may impose a Fuel Supplement of up to US$12.00 (or its equivalent in the currency of the booking) per Guest, per day.  Carrier may, in its sole discretion, require Guest to prepay the Fuel Supplement prior to boarding the Vessel or apply such charge to Guest’s onboard folio at the time of sailing.  Guest’s refusal or failure to prepay any Fuel Supplement may be deemed as a cancellation by Guest.

4.4. Gratuities. For Guest’s convenience, a discretionary service gratuity (“Gratuities”) will be automatically added daily to the onboard account of each Guest, except as otherwise provided below. Gratuities are subject to adjustment, at Guest’s discretion, onboard the Vessel until the morning of disembarkation. Guests may opt to pre-pay Gratuities during the reservation process, including the option to pay in instalments within the total reservation amount. If a Guest does not choose to pre-pay or opt-in during reservation, Gratuities will be automatically added to the Guest’s onboard account daily.

4.5. Correction of Errors. In the event that a Cruise is booked but the Cruise Fare listed, quoted or advertised through any website, Carrier sales person, travel agent or any other source is inaccurate or unavailable due to an electronic error, typographical error, human error or any other error causing the Cruise to be sold, or listed for sale, quoted or advertised, in a quantity or for an amount not intended by Carrier, Carrier reserves the right to correct the erroneous fare by requesting Guest to pay the correct amount intended, re-berthing Guest in other accommodations onboard the Vessel, or by cancelling this Agreement in exchange for a full refund. For the avoidance of doubt, in no event shall Carrier be obligated to honour any such booking resulting from the error or otherwise be liable in such circumstances.

4.6. Promotional Cruise Fares. The Company offers promotional Cruise Fares (or other offers) that may modify the cancellation terms set forth in Section, impose a minimum stateroom occupancy requirement, require payment of a non-refundable deposit, or accelerate the Cruise Fare payment schedule. With respect to Cruise Fares which are contingent on minimum occupancy requirements, cancellation by one or more Guests in a stateroom may result an adjustment to the remaining Guests’ Cruise Fare based on the prevailing rates at the time of cancellation, plus any single supplements (if applicable), with no right of cancellation by Guest(s) implied.  With respect to Cruise Fares which require payment of a non-refundable deposit, such deposit shall be become immediately due and payable at the time of booking and will not be refunded at any time after paid by Guest.  Change fees also apply.

4.7. Payment and Refunds of the Cruise Fare. Guest agrees to pay, and the Company reserves the right to collect, the Cruise Fare due for the accommodations booked. Failure to make timely final payment in full of the Cruise Fares due for all Guests in a stateroom may result in cancellation of the reservation for the entire stateroom.

4.8. Payment for Onboard Charges. Guest further agrees to pay in full before the end of the Cruise, and Carrier reserves the right to collect, all charges for entertainment, goods and services incurred by Guest, or incurred by Carrier on Guest’s behalf.

5. Cancellation, Deviations, or Substitution by Cruise Line.

5.1. Cancellation by Carrier Generally.  Carrier has the right, without prior to notice to Guest, to cancel all or any portion of this Agreement at any time.  In such case, Guest’s sole and exclusive remedy shall be for the issuance of a refund or future cruise credit for all or the proportionate value of the cancelled Cruise or any component thereof.  Unless otherwise provided herein, Guest agrees that a refund or future cruise credit shall be Guest’s sole and exclusive remedy and neither Carrier nor the Company shall have any further liability for damages or compensation of any kind.  Carrier’s right to cancel this Agreement shall be in addition to Carrier’s right to cancel the Cruise.

5.2 Deviations by Carrier.  Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity.  Carrier shall not be liable for any claim whatsoever by Guest, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, or deviation, except as provided below with respect to mechanical failures or as otherwise required by applicable law.  For the avoidance of doubt, the terms of this Section apply equally with respect to each and every element of the Cruise.

5.2.1 Master’s Rights. At all times the Master of the Vessel (whether acting alone or on advice from others) has liberty to direct the movements of the Vessel, including the right to: proceed without pilots and tow; deviate from the advertised route and/or timetable; call, omit, advance or delay calling at any port or place; tow and assist vessels; offer or render assistance to preserve life or property; or for any other reason or purpose which in the judgment of the Master of the Vessel is reasonable which also may result in deviations to a given itinerary. Such deviations shall not give rise to any liability on our part and shall not represent a significant change to your Holiday.

5.3 Cancellation or Deviation by Carrier Caused by Circumstances Beyond Carrier’s Control.  If Carrier’s performance hereunder is, hindered or adversely affected, or in the opinion of Carrier or the Master is likely to be hindered or adversely affected, in whole or in part, as a result of war, hostilities, blockages, prevailing weather conditions (e.g., tropical cyclones or the presence of ice), labor conflicts, strikes onboard or ashore, breakdown of Vessel, congestion, docking difficulties, medical or lifesaving emergencies, declared pandemics, public health emergencies or outbreak of communicable disease, quarantines, national or regional emergencies, seizure under legal process or any other cause whatsoever, or if Carrier or the Master considers that for any reason whatsoever, proceeding to, attempting to enter, or entering or remaining at the port on an itinerary may expose the Vessel to risk or loss or damage or delay, Guest and her baggage may be landed at any port, or if the Guest has not embarked on the Cruise the entire Cruise may be canceled, at which time the responsibility of Carrier shall cease.

5.4. Early Termination Due to Mechanical Failures.  In the event that a Cruise is canceled or terminated early due to mechanical failures of the Vessel, Guest shall have a right to: (i) a full refund of the Cruise Fare if the entire Cruise is canceled, or a partial refund if the Cruise is terminated early; (ii) transportation selected by Carrier to the Vessel’s scheduled port of disembarkation or the Guest’s home city (as determined by Carrier), if Guest has travelled to the Vessel; and (iii) lodging selected by Carrier, if disembarkation and an overnight stay in an unscheduled port are required due to the Cruise or cruise component thereof being cancelled or terminated early because of such mechanical failures.

5.5. Substitution and Transfers.  Carrier has the right to substitute the Vessel for any other vessel or means of transportation, regardless of whether owned or operated by the Carrier, and to re-berth Guest thereon, without liability or compensation to Guest of any kind.  Carrier shall further have the right to transfer Guest and/or Guest’s luggage to other carriers, whether by air, land or sea toward the final port of disembarkation.  Transfers for the convenience of Guest, or in compliance with a government order, shall be at the sole and exclusive cost to Guest.

5.6. Compliance with Government Orders.  Carrier shall have the right to comply with any orders, recommendations, or directions whatsoever given by any governmental entity or by persons purporting to act with such authority, without liability for loss, compensation of any kind whatsoever or refund to Guest, unless otherwise required by applicable law.

6. Cancellation or Changes by You; Early Disembarkation.

IN ORDER TO AVOID ANY DOUBT REGARDING THE STATUS OF YOUR RESERVATION, AND BEARING IN MIND THAT CRUISES REQUIRE PRIOR PLANNING, AND THAT ONCE CANCELED, THE DIFFICULTY OF RESELLING THE CABIN BECOMES HIGH, THE CARRIER APPLIES THE FOLLOWING PROCEDURES FOR CANCELING YOUR RESERVATION AND CANCELLATION PENALTY POLICY.

6.1. Cancellation Procedures.  If you or anybody travelling with you wishes to cancel either your/their holiday booking, you must contact us (if booking direct) by means of the communication channels indicated on our website, or your travel agent. The holiday booking will only be cancelled on the date we receive your communication of cancellation. Please note where your booking has been made via a travel agent, we can only accept their written cancellation of the booking. Insurance premiums and fees associated with changesmade to a reservation cannot be refunded in the event of cancellation.

A. Cancellation Terms – Standard Fares and Other Purchases. If you have booked a cruise, and you cancel all or part of your reservation, we will refund monies paid to us in connection with your booking, less amounts to be retained by Carrier as shown below. The amount retained will be calculated as a percentage of the total price of your reservation, and shall apply as follows:

Days to Sailing:	Cruise Fare Retained (Per Guest):
Cancellation in the first 7 days after booking (right to regret)	No charge
Cancellation more than 30 days before the sail date	10% of the total price
Cancellation between 30 and 21 days before the sail date	20% of the total price
Cancellation less than 21 days before the sail date	20% and all other expenses incurred by the Cruise Line as a result of the cancellation.

 

Travel Agency Bookings: If you have booked your trip with a travel agent, please note that other cancellation fees may apply, which may be charged by the travel agent. Please refer to your travel agent regarding the terms and conditions of cancellation that may apply to your booking with them.

6.2 Cancellation of a Land Tour. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge.

6.3. Refunds.  If a Cruise or CruiseTour reservation is cancelled, and all cancellation charges have been paid to Carrier, any prepaid Taxes and Fees, Gratuities and Fuel Supplement shall be refunded.  Otherwise, the balance of any prepaid Taxes and Fees, Gratuities and Fuel Supplement shall be refunded, after deducting any cancellation charges that apply.  Cancellation by Guest after the Cruise or CruiseTour has begun, early disembarkation of Guest for any reason, including pursuant to any provision of this Agreement, or “no-shows,” shall be without refund, compensation, or liability on the part of Carrier whatsoever.  If Carrier received payment via credit card and a refund is owed, the refund will be made to that credit card.  If Carrier received payment from your travel agent and a refund is owed, the refund will be provided back to that travel agent.

6.4 Other Cancellation Charges.  For cancellations of air arrangements, shore excursions, tours, hotels, restaurants, attractions and other similar activities or services, travel insurance, pre-booked onboard services (e.g., spa, photography or wedding services) and pre-booked arrangements (e.g., specialty dining), see the applicable terms and conditions for any applicable cancellation charges.

6.5 Changes to your Booking. It is your responsibility to confirm your ability to travel before making a booking. Depending on your selected fare type, once your Holiday is confirmed your ability to make certain changes will be restricted. If you wish to make a change to your reservation, you must notify us at 70 days prior to departure. Depending on the nature of the change, you may be required to submit your request in writing. We will endeavour, but cannot guarantee, that we will be able to accommodate a change request.

If we accept your change request, a non-refundable fee will become immediately payable, together with any fare difference, costs incurred by ourselves, and costs or charges incurred or imposed by any third parties (e.g., airlines or ground transport providers), which may, in some cases, be the full cost of the fare. Amendment fees will be assessed as follows:

i) Name changes (the substitution of one Guest’s details for another) can generally be requested up to 7 days before sailing and a fee of R$275 per name change per booking will apply. The replacement guest must fulfil all necessary conditions for participation in the cruise (for example age, health, and visa requirements).

ii) All other changes (for example, transfers, changes to ship, sail date, stateroom, flights, or brand) can be requested up to 70 days before sailing and a fee of R$410 per guest per booking will apply.

The change fees above are those imposed by us or Carrier only. Transfers are accepted only on a “like for like” basis, i.e., same ship, sail date and stateroom. Depending on the change, some of our suppliers may treat name changes as cancellations and rebooking. Any promotions applied to a booking (for example, loyalty discounts, residency rates, or minimum occupancy) must be satisfied following any changes to the booking, or such promotion(s) will be forfeited, and the booking will be repriced at prevailing rates.

Double name changes are prohibited. In all cases, at least one Guest originally named on a booking must remain and sail on such booking. Name changes that result in the substitution of both of the original Guests’ named on a booking shall be deemed a cancellation and cancellation fees will be assessed according to clause 6.1 above.

7. Luggage; Valuables; and Limited Carriage.

7.1. Permitted Items and Valuables. Each Guest is permitted to carry onboard the Vessel or check-in only the wearing apparel and personal effects reasonably necessary for the Holiday, including suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. We strongly urge you to not bring valuable and important items, for example, monies, negotiable securities, precious metal items, art, jewellery, fragile items, important travel and other documents, cameras, computers, electronic equipment, or any other valuables, whether contained in luggage or otherwise (“Valuable Items”) on your Holiday.  If you do, they should be carried by hand and not packed in your luggage. Once onboard please ensure your Valuable Items are not left unsecured in your stateroom or elsewhere onboard the Vessel. Special care must be taken of such items. We shall not be liable for loss or damage to any Valuable Items.

7.2. Limited Carriage. We do not undertake to carry as luggage any tools of trade, household goods (including but not limited to appliances and furniture) fragile items or Valuable Items. Each Guest warrants that no such item will be presented to Carrier within any receptacle or container as baggage, and hereby releases Carrier from any liability whatsoever for loss of or damage to such items when presented to Carrier in breach of this warranty. Notwithstanding the previous sentence, if for any reason we are found liable to you for loss or damage of your personal property, our liability shall limited to the lower of (i) Guests’ actual damages or (ii) R$5.500,00 per Guest.

7.3. NO SAFE-KEEPING. WE DO NOT ACCEPT ANY ITEMS, WHETHER OR NOT A VALUABLE ITEM, FOR THE PURPOSES OF SAFE-KEEPING. THE USE OF A SAFE IN YOUR STATEROOM, WHETHER OR A CHARGE OR OTHERWISE, IS NOT A DEPOSIT WITH THE CARRIER.

7.4. Luggage Limits and Prohibited Items. Unless we notify you of a lower limit the maximum luggage allowance for each Guest is 90.5kg. The foregoing luggage allowance applies only with respect to carriage onboard the Vessel; other carriers (e.g., airlines, motor coach operators, or train operators may have different luggage allowances, which may be lower). If you book a flight-inclusive Holiday, it is your responsibility to verify the baggage allowance included with your Holiday and to pay for any airline, or other third-party carrier imposed, checked-bag or overage fees (if any).

In no event shall any Guest bring on board the Vessel or check-in, any illegal controlled substances (including medical marijuana), fireworks, live animals, weapons, firearms, explosives or other hazardous materials, or any other items prohibited by Applicable Law or other policy. Marijuana possession and/or use, including medical marijuana, and possession or use of any illegal drugs, is strictly prohibited in many jurisdictions visited and on the Vessel at all times, as well as in terminals, during shore excursions or any other part of the Holiday, regardless of any local, state, or other laws which might permit use or possession of marijuana. Guests who violate the laws of any jurisdiction are subject to being reported to law enforcement or customs authorities, arrest, and prosecution. If we or the Master of the Vessel have reason to believe that any stateroom may contain any item or substance which should not have been brought onboard, the Master or an authorized officer has the right to enter and search the stateroom concerned and seize any such item or substance. Guests who bring on board dangerous items, marijuana in any form, or any illegal drugs or controlled substances are also subject to immediate disembarkation or denial of boarding. Guests shall have no claim for refund, loss, damage, inconvenience, or compensation whatsoever under any of these circumstances. You shall be responsible to notify us in advance of the start of your Holiday if there is any question as to the permissibility of taking any item or substance onboard the Vessel. We reserve the right to refuse to permit any Guest to take on board the Vessel or on any mode of Transport any item we deem inappropriate.

7.5 Items Left Onboard. It is your responsibility to remove all of your belongings from your stateroom when you depart the Vessel. If an item is left onboard, whilst we will assist you in trying to recover the item. Nevertheless, if we are unable to do so, we will not be held responsible and refer you to your travel insurance to make a claim for the item.

8. Public Health; Medical Care; and Knowing Acceptance of Risk.

8.1 Recommended Consultation with Personal Physician. You are encouraged to discuss the advisability of travel and participation in onboard and shoreside activities with your personal physician at least 8 weeks before you travel.

8.2 Pregnancy. Pregnant women who will enter the twenty-fourth (24th) week or more of estimated fetal gestational age at any time during your Holiday will be ineligible to sail and agree not to book a Holiday or board the Vessel or Transport under any circumstances.

8.3 Availability of Medical Care.  Due to the nature of travel by sea and the ports visited, the availability of medical care onboard the Vessel and in ports of call may be limited or delayed and medical evacuation may not be possible from the Vessel while at sea or from every location to which the Vessel sails. It is your responsibility to travel with any medication and/or medical equipment you may require during your Holiday.

8.4 Relationship with Service Providers. To the extent you retain the services of medical personnel or independent contractors on or off the Vessel, you do so at your sole risk. Any medical personnel attending to a guest on or off the Vessel, whether or not arranged by us, are provided solely for your convenience, work directly for you, and shall not be deemed to be acting under the control or supervision of Carrier, as Carrier is not a medical provider. Even though Carrier shall be entitled to charge a fee and earn a profit for arranging such services, all such persons or entities shall be deemed independent contractors and not acting as agents or representatives of Carrier. Carrier assumes no liability whatsoever for any treatment, failure to treat, diagnosis, misdiagnosis, actual or alleged malpractice, advice, examination or other services provided by such medical personnel.

8.5 Payment for Medical or Personal Care Services. You agree to pay for all medical care or other personal services requested or required, whether onboard or ashore, including the cost of any emergency medical care or transportation incurred by Carrier and any costs associated with the provision of medical services. If you are unable to pay and Carrier pays for such expenses, then you agree to reimburse Carrier for those expenses.

8.6 Health, Travel and Risk Acknowledgement. YOU ACKNOWLEDGE, UNDERSTAND AND ACCEPT THAT WHILE ABOARD THE VESSEL, IN TERMINALS AND BOARDING AREAS, OR DURING ACTIVITIES ASHORE AND/ OR WHILE TRAVELING TO OR FROM THE VESSEL, YOU AND OTHERS TRAVELLING WITH YOU MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO AIRBONE DISEASES LIKE INFLUENZA, COVID-19, COLDS AND NOROVIRUS. YOU FURTHER UNDERSTAND AND ACCEPT THAT THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, IS BEYOND CARRIER’S CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THESE BOOKING CONDITIONS, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.

9. Passport, Visa, and Other Entry Requirements.

9.1 Generally. It is your responsibility to ensure that you have all of the necessary travel documents to complete your Holiday (e.g., cruise documents, air tickets, passport, medical card, proof of insurance, letters for unaccompanied minors, visas and vaccine cards) and that the names on such documents are exactly the same as they appear on your cruise and/or airline tickets. As a courtesy to you, we may provide general information or advice with respect to necessary travel documents required for a given Holiday. Nevertheless, that information is only a guide, it is your responsibility to verify such information with the appropriate government authorities and we do not warrant or guarantee the accuracy of such information. Except where we expressly agreed to obtain a visa, entry permit, or other similar document on your behalf, we do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. ADDITIONALLY, YOU MAY BE DENIED BOARDING, AND CANCELLATION TERMS PROVIDED IN CLAUSE 6.1 MAY BE APPLIED, OR SUBJECT TO FINES OR DEPORTATION, IF YOU DO NOT HAVE THE NECESSARY DOCUMENTATION OR IF YOUR DOCUMENTATION CONTAINS AN ERROR.

9.2 Passports. You must have a current passport which is valid for at least 6 months after your expected return date. Depending on your country of citizenship, obtaining a passport may ordinarily take up to 12 weeks, but you should allow longer at busy times of the year. Citizens and permeant residents of certain common travel areas (e.g., the Schengen Area or the Common Travel Area) may be permitted to travel with fewer controls, including without a passport. Nevertheless, we may still require you to provide your passport details to comply with our obligations and strongly recommend that you have and carry a valid passport in case of an emergency or other unforeseen circumstances.

9.3 Visas. Depending on the itinerary, there may be a visa requirement for your Holiday, particularly if you are visiting countries in the North America, Asia, Middle East, China, India, and Australia. If you need assistance when applying for your visas, we recommend VisaCentral, a CIBT company. To make sure you know about the visa requirements for your destination, CIBT has established a dedicated visa portal available at https://cibtvisas.co.uk/royalcaribbean.

THE VISACENTRAL PORTAL IS PROVIDED TO YOU FOR YOUR CONVENIENCE ONLY. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU HAVE ALL THE NECESSARY DOCUMENTATION TO ENTER EACH COUNTRY ON YOUR HOLIDAY ITINERARY, EVEN IF YOU DO NOT INTEND TO DISEMBARK THE VESSEL. YOU SHOULD CONFIRM ANY ENTRY/EXIT REQUIREMENTS WITH THE EMBASSY OR FOREIGN MINISISTRY FOR YOUR PRIMARY COUNTRY OF RESIDENCE.

9.4 Other Entry Requirements. Many countries require pre-arrival registrations, vaccination or immunity cards, health declarations or travel permits commonly required together with a valid passport.  If your holiday includes a flight or port of call in the United States of America, Australia, Canada, New Zealand, South Korea or the United Kingdom, you may be required to obtain prior electronic authorization before boarding a flight or arriving at a point of entry.

10. Flights.

10.1 Generally.  When booking a flight-inclusive holiday, the flight components are subject to availability and the conditions of carriage of the applicable airline, which may be viewed on the airline’s dedicated website or are available on request. These conditions set out your rights and obligations which you must comply with. If we incur costs because of your failure to comply with the applicable airline’s conditions, then we reserve the right to pass such costs on to you. In most cases we are unable to pre-reserve seats, assign groups of passengers to the same flight, or confirm any special requests. Additionally, some airlines may restrict the accumulation of loyalty points or your enjoyment of loyalty benefits in conjunction with the fares we use.

11. SHORE EXCURSIONS, TOURS, FACILITIES OR OTHER TRANSPORTATION.

11.1. General. Except for carriage onboard the Vessel, any arrangements other arrangements of any kind, including but not limited to, air arrangements, shore excursions, tours, hotels, restaurants, attractions and other similar activities or services, including all related conveyances, products or facilities, are made solely for your convenience and are offered at your own risk. The providers, owners and operators of such services, conveyances, products and facilities are independent contractors and are not acting as our agents or representatives in any capacity. Even though we may collect a fee for, or otherwise profit from, making such arrangements and offers for sale, shore excursions, tours, hotels, restaurants, attractions and other similar activities or services taking place off the Vessel for a profit, we do not undertake to supervise or control such independent contractors or their employees, nor maintain their conveyances or facilities, and makes no representation, whether express or implied, regarding their suitability or safety. In no circumstance will failure any to operate a given shore excursion constitute a significant change of your Holiday or imply a right to compensation of any kind, except for a refund of amounts paid (if any) for such shore excursion.

11.2 Documentation and Other Information. The information and documentation on our systems relating to shore excursions, tours, hotels, restaurants, attractions and other similar activities or services are provided by each relevant operator; and, to the best of our knowledge, is correct at the time of issue. Such information and documentation do not form any part of your contract with us, even where we assist you in making a booking with a relevant operator. Each relevant operator will issue its own contract in connection with its provision of services to you.

Any agreements you enter into directly with providers in relation to tours, hotels, restaurants, attractions and other similar activities or services are between you and the relevant operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. Any dispute or claim arising out of a shore excursions, tours, hotels, restaurants, attractions and other similar activities or services must be brought against the relevant operator. If, however, such dispute or claim is made against a us, it must be made in accordance with the Governing Law and Forum Selection clauses below.

11.3. Shore Excursion Program. As a convenience to you, we have put together an extensive programme of shore excursions which shall be provided exclusively by local tour operators in the relevant destination. Depending on the Fare Category you purchased, a selection of shore excursions are included as a service in the Holiday Price. In all cases, upgraded shore excursion options may be available for purchase at select ports-of-call. If you have purchased a Fare Category which does not include shore excursions, we may make shore excursions available for purchase. In each case, all shore excursions are provided by independent providers and are not organised, supervised, or monitored by us. Refer to Appendix A (Included & Special Programme Terms) for additional details.

11.4 Risk Acknowledgement. All shore excursions, tours, hotels, restaurants, attractions and other similar activities or services may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider when determining whether any of the above is suitable for you. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant inquiries of the third-party operators of same to ensure that a given activity is suitable to your ability and that you are prepared with appropriate attire, including any necessary attire for difficult or dangerous terrain, physical `exertion for long periods, and/or extremes of weather. Notwithstanding the foregoing:

YOU ACKNOWLEDGE AND AGREE THAT THE VERY NATURE OF RECREATIONAL ACTIVITIES ON SHORE EXCURSIONS, TOURS, OTHER ACTIVIES THAT YOU WILL OR MAY PARTICIPATE IN CAN BE DANGEROUS, WITH INHERENT RISK, DANGERS AND HAZARDS AND PERSONAL INJURY (AND SOMETIMES DEATH) CAN OCCUR, AND YOU AGREE TO ASSUME AND ACCEPT ALL RISKS OF PERSONAL INJURY OR DEATH WHICH MAY OCCUR.  THE POTENTIAL DANGERS AND RISKS ASSOCIATED WITH THESE ACTIVITIES MAY INCLUDE BUT ARE NOT LIMITED TO EXPOSURE TO PATHOGENS, DIFFICULT AND DANGEROUS TERRAIN, PHYSICAL EXERTION FOR LONG PERIODS, EXTREMES OF WEATHER INCLUDING SUDDEN AND UNEXPECTED CHANGES AND EVACUATION DIFFICULTIES IN THE EVENT OF INJURY.

FURTHER, YOU ACKNOWLEDGE AND AGREE THAT THE RISK WARNINGS CONTAINED ABOVE CONSTITUTE A ‘RISK WARNING’ FOR THE PURPOSES OF ANY RELEVANT LEGISLATION.

12. Special Requests; Request Proceedure.

12.1 Special Needs/Requests. We seek to assist those persons with medical conditions, disabilities, and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. If you have a medical condition, disability, or reduced mobility, we will seek to ensure safe and comfortable travel through airports, piers and onboard by liaising with airlines, port agents, hotels, transport companies, and onboard personnel to make any reasonable and necessary arrangements within our area of competence to assist you. You may contact your local booking office or write to our Special Needs Department at royalcaribbeanreservas@rccl.com.br to discuss the availability or suitability of any special requirements or accommodations.

12.1.1 Notice to Persons with Reduced Mobility. If you require the use of a wheelchair, it is your responsibility to bring a collapsable wheelchair for your use. You are also advised that certain international safety requirements, shipbuilding standards, and/or applicable regulations involving design, construction or operation of the Vessel may restrict access to facilities or activities for persons with mobility, communication or other impairments, or special needs. Additionally, the Vessel may call at numerous ports, including remote ports, which vary significantly their ability to accommodate persons with disabilities, or may otherwise require passengers to disembark the Vessel by tender or zodiac. When the Vessel is required to launch tenders or zodiacs, it will not be moored, a gangway will not be available, and we are unable to transport wheelchairs or mobility scooters. Where available, we will attempt to arrange alternative transportation for Guests with limited mobility to access port facilities. In each case, the Master of the Vessel make a final determination for all concerned Guests regarding the advisability of providing such assistance or disembarking Guests or mobility equipment taking into account all appropriate factors, including the port’s conditions, weather conditions, security conditions, and the equipment to be disembarked.

12.1.2 Assistance Dogs. Depending on your chosen itinerary, our ability to accommodate assistance dogs may be severely restricted by the laws of a port state. Specifically, we are unable to accommodate assistance dogs on any sailings to the Galapagos Islands. Contact your local booking office or travel agent for additional information.

12.1.3 Special Diets/Allergies. We also endeavour to cater for special dietary requirements for religious and/or medical reasons. Generally, we accommodate the following special diets onboard: vegetarian, diabetic, low fat, low-sodium, and low cholesterol diets. Kosher meals and lactose-free may be available upon advanced request. Special meal requests are offered as a convenience to you, may not be the same standard or offer the same range as the food provided under the general menu, and must be requested in advance. Especially on cruises to remote destinations, the availability of certain ingredients or ingredient alternatives may be severely limited.

ALLERGY NOTICE: Due to the nature food preparation at sea, we cannot guarantee that our galleys, food, or drink products are allergen free as cross contamination may occur. If you have food allergies, refrain from utilising any self-service food venues and speak to a member of restaurant staff before ordering and/or consuming any food or drink products.

12.2 Request Procedures. You must advise us in writing of any special requests or accommodations you may require (e.g., the carrying of any medical equipment, assistance dogs, wheelchairs, assistance navigating the airport, port, or the Vessel, etc.) at the time of making your booking. Based on the information you provide we will assess the safety and suitability of your Holiday and advise you accordingly. If we consider that the Holiday you have chosen is unsuitable, based on the information provided or accommodations requested, we will contact you as soon as possible to explain our reasons and assess any possible alternatives.

12.2.1 Confirmed Requests. We cannot guarantee any special request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Except where so confirmed, failure to meet any special request or accommodation will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your booking confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests and accommodation are subject to availability. Any special request or accommodation which we have accepted will be specifically confirmed as accepted on your booking confirmation.

13. Guests’ Obligation to Comply with Agreement, Applicable Laws, and Rules of Carrier; Indemnification.

13.1 Generally. You agree to comply with your obligations under these Booking Conditions, all Applicable Laws, and the rules and policies of the Company, Carrier, the Vessel, and the Transport (as the case may be, and as may be changed from time to time). You further agree not to enter any of the Vessel designated for crew only, including crew quarters, under any circumstances whatsoever. You acknowledge and accept that Carrier may prohibit or restrict you from bringing any alcoholic beverages for consumption onboard the Vessel and agrees to comply with any Carrier policy covering such matters.  Nothing in this Agreement shall grant to Guest any right to market, advertise, promote, provide or sell products or services to other guests during your Holiday and Guest shall be prohibited from doing so.

13.2 Possession of Travel Documents. You are solely responsible to maintain in your possession all passports, visas and other travel documents required for embarkation, travel, and disembarkation at all ports of call. You assume full responsibility to determine through your travel agent or the appropriate government authority the necessary documents. You also agree to provide to us (at our reasonable request) any travel documents. We shall return such travel documents to you by no later than the end of your Holiday.

13.3 Illegal Activity Prohibited. You understand that we have a zero-tolerance policy for illegal activity and will report such activity to the competent authorities.

13.4 Supervision of Minors. If you are accompanying a minor, you agree to supervise any such minors at all times to ensure compliance with these Booking Conditions and appropriate behaviour onboard.

13.5 Luggage Subject to Search. In the interests of safety and security, you agree that all persons boarding the Vessel and their baggage are subject to inspection, including but not limited to monitoring electronically, with or without your additional consent or knowledge.

13.6 Anti-Cabotage. You acknowledge that for certain voyages, such as a round-trip voyage commencing in a United States port, you must complete the entire voyage and that failure to do so may result in a fine or other penalty being assessed by one or more governmental agencies. You further agree to pay any such fine or penalty imposed because you failed to complete the entire voyage and to reimburse us in the event we pay such fine or penalty.

13.7 Payment for Onboard Charges. You agree to pay in full before the last day of your Cruise, and we reserve the right to collect, all charges for entertainment, goods and services incurred by you, and any minor for which you are responsible, or incurred by Carrier on your/their behalf.

13.8 Your Indemnity Obligations. Except as otherwise set out in these Booking Conditions, or otherwise required by Applicable Law, you must indemnify us for any expense incurred or suffered by us which is not included in the Cruise Fare, including without limitation, expenses relating to medical, dental or similar treatment, accommodation, transportation, immigration fines, repatriation, damage to property, injury or death to others, and any purchases by or credit extended to you during your Holiday. You must also indemnify us for any costs, expenses, or other sums we incur as a result of your failure to comply with any requirement of these Booking Conditions including, by way of example, failure to provide any personal information required to confirm any element of you booking upon request.

13.9 Our Rights. The Company and/or Carrier may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to a stateroom or quarantine, search the stateroom, property or baggage of any person onboard, change your shore excursions and/or any other activity, disembark or refuse to embark the you or any person responsible for any minor passenger, or restrain any you at any time, without liability, at your risk and expense when, in our sole opinion, or in the opinion of the Master, your conduct or presence, or that of any minor for whom you are responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of these Booking Conditions.

13.10 Refusal to Transport. Carrier may refuse to transport you, and may remove you or anyone in your travelling party from the Vessel or Transport at any time, for any of the following reasons: (i) whenever such action is necessary to comply with any government regulations, directives or instructions; (ii) when you refuse to permit search of your person or property for explosives, weapons, dangerous materials or other stolen, illegal or prohibited items; (iii) when you refuse, upon request to produce positive identification; or (iv) for your failure to comply with Carrier’s rules and procedures, including, for example, the Guest Health, Safety and Conduct Policy; or (v) if you are denied service pursuant to our Refusal to Transport Policy. The Guest Health, Safety and Conduct Policy and Refusal to Transport Policy are available on our website and upon request.

14 CONSUMPTION OF ALCOHOL ON BOARD

The minimum drinking age for all alcoholic beverages on Royal Caribbean International^® ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Royal Caribbean International® reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Please see the Guest Safety Policy for full details.

15 SMOKING POLICY

Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom or on any stateroom balcony. Smoking is only permitted in designated areas of the ships. Our smoking policy is subject to change. Changes may be introduced where countries that we are sailing to/from enforce their local smoking regulations.

16 ARE THERE ANY AGE RESTRICTIONS?

MINORS: Children under 18 (eighteen) years of age are prohibited from boarding, unless they are accompanied by their parents or legal guardian, who, in this case, must be accommodated in the same cabin or in adjoining cabins, for Cruises with shipment in Brazil and other countries in South America, subject to the provisions of the following paragraphs.

The age established above will be twenty-one (21) years old for other countries, observing, however, the local laws of each country covered by the Cruise.

Minors must be accompanied by both parents or, in their absence, a legal guardian. For cases in which the minor travels unaccompanied by one of the parents or both, it will be necessary to present a written authorization, in 03 (three) copies, and in the case of International Cruises, one of them must be in English , with a photo of the minor and a notarized signature of the absent father/mother, observing the provisions of the applicable legislation, even authorizing medical treatment on board, if necessary. If the parents are unable to issue such authorization, the minor may only travel unaccompanied upon presentation of a specific court order for the trip.

In the cases provided for in the paragraph above, the guardian accompanying the minor must be at least 21 (twenty-one) years old.

If the written authorization is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Royal Caribbean International^® will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.

Please note: that parent(s)/legal guardian travelling with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian.

Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly opposite or next door) to the stateroom of the parent or legal guardian of the minor.

Onboard there are certain facilities where each entry is restricted by age. Persons using the Elemis AquaSpa must be over the age of eighteen (18). Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Services Desk. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic/ Transpacific Ocean Voyages, Hawaii, Australian, selected South American cruises and other selected cruises. For the purposes of this policy, any cruise that has three (3) or more days consecutive at sea will require infants to be twelve (12) months old on the first day of the cruise/cruise tour. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

16.1 WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN THE ITINERARY?

We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. Itineraries may change from time to time, both before and after your sailing departs. Royal Caribbean International^® and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure – see section 6.5. below. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Normally, changes in the itinerary are to protect the interests and safety of our guests. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes that result from circumstances outside our control (see section 6.10 below) or which do not have a significant detrimental effect.

16.2 CAN YOU CHANGE OR CANCEL MY HOLIDAY?

Occasionally, we have to make changes to and correct errors in our terms and conditions or the brochure or on our website and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. There may be a requirement to carry out maintenance/ building works on your cruise or we may be required to comply with government or official orders that affect our services. Where the works are likely to seriously impair your holiday, or a relevant government or official order is published, we will notify you as soon as possible. Occasionally we may also be forced to cancel a cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible

16.3 CAN YOU REFUSE TO ALLOW ME TO TRAVEL?

If in our reasonable opinion or the reasonable opinion of the ship’s Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation, we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without us incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund, unless otherwise determined by law. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. To ensure a healthy sailing, we may also request that guests who arrive at check-in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. If you have failed to give proper notice of any assistance or need you require in accordance with section 6.2 above we reserve the right to refuse to allow you to travel.

Important: A violation of any of Royal Caribbean International^® policies are cause for appropriate corrective action, including confiscation of improper materials or items and ejection of the guest from the ship or refusal to allow them to travel on or termination of future cruise bookings. These policies are subject to change without notice and without liability to Royal Caribbean International^® who are free to adopt additional rules not stated in these policies.

16.4 WHAT IS YOUR LIABILITY TOWARDS GUESTS?

Subject to section 6.7 below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
• The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
• An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or
• The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or
• ‘force majeure’ as defined in section 6.9.

We cannot accept any liability for any damage, loss, injury or expense (“Loss”) that you may incur as a result of any statement, omission, representation, warranty, promise or information provided by you whether orally or written and regardless of the format or medium (“Communication”) to us or your travel agent prior to booking your holiday with us, regardless of whether we acted on such Communication, or whether we could (or should) have foreseen that you would suffer or incur loss if we acted upon it; nor can we accept any Loss which did not directly result from any wilful misconduct or negligent act or omission by us in performing the contract between us.

Additionally, we cannot accept liability for any business losses. We cannot accept responsibility for any services, which do not form part of our contract with you. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to, provide for you where the services or facilities are not advertised in our brochure or on our website, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws which govern these Booking Conditions, and which would have applied had those services been provided in country whose laws govern these Booking Conditions. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.

16.5 DISCLAIMER AND WAIVER OF LIABILITY

Whilst onboard our ships you may participate in recreational activities. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special or incidental loss or damage.

By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of the relevant legislation.

You acknowledge, agree and understand that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators are not responsible in any way for the actions, inaction, omissions, negligence, or wilful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. All participants who engage in such recreational activities do so at their own risk. Limit of liability for any shore excursions activities is covered in section 6.5 above of these Booking Conditions.

THIRD PARTY BENEFICIARIES: Please note: Lead Guest accepts on behalf of themselves and their travelling party that Carrier’s exclusions and limits of liability (including all rights, defences and immunities) specified in these Booking Conditions shall also apply to and benefit: (a) designated third parties include any  parent, subsidiary, affiliate, assignee or successor company of all entities identified in this Clause, (b) the officers, directors, employees, agents, crew and pilots of all the entities identified in this Clause, (c) any and all agents, independent contractors, suppliers, concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, (d) shipbuilders, manufacturers and designers of the Vessel or Transport, (e) suppliers, installers and maintainers of all component parts, launches, appurtenances, craft or facilities (whether at sea or on shore) related to the Vessel or any substitute ship or Transport, owned or operated by their owners, operators, managers, agents, charterers, contractors, concessionaires or others, and (f) owners and operators of all shoreside properties or facilities at which the Vessel or any substituted ship or the Transport may call. This Clause is without prejudice to the applicable statutory rights of any guest.

Unless expressly excluded by law (including the Brazilian Consumer Defence Code), we shall rely on the financial limits specified in the Convention relating to the Carriage of Passengers and their luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together ‘The Athens Convention’) in relation to your cruise as well as the process of getting on and/or off the ship.

For any claim involving death or personal injury or delay of or loss of or damage to luggage, our liability will be in accordance with the applicable law, depending on the location of the trip, nationality of the vessel, among other circumstances. This means you are not entitled to make any claim against us which is not expressly permitted by Brazilian Law and/or The Athens Convention, as applicable.

Any claims must be made within the time limits set out in the applicable law.

The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in these Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the law or regulation applicable to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air).

Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable law in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

The current maximum limits that apply under The Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately USD$332.000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in The Athens Convention. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately USD$552.000). The limit of our liability for death and personal injury for non-shipping incidents is limited to 400,000 SDRs (approximately USD$552.000). In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 SDRs (approximately USD$4..500) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately USD$3.100). In cases where the loss or damage was caused in connection with an act of war or terrorism, our liability for any personal injury or death (whether occurring during a shipping incident or a non-shipping incident) is limited to the lower of 250,000 SDRs per guest (approximately USD$345.000) or 340 million SDRs (approximately USD$462.200) per ship per incident.

16.6 IF I HAVE A COMPLAINT?

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Services Desk onboard ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up on your return, you must contact our Customer Relations team.

You must give your booking reference number and full details of your complaint within twenty-eight (28) calendar days of your return from holiday unless a different time limit applies to your claim. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us which cannot be settled by agreement, may be referred to an agreed Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims. Alternatively, where you have specifically booked online, you may choose to take advantage of an approved online Dispute Resolution service. If the dispute is not resolved by Alternative Dispute Resolution, you must issue legal proceedings in the Courts of the State of São Paulo. The contract between us is governed by the laws of Brazil.

We can only pay you compensation if the following conditions are met:

• If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint.
• The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.

16.7 WHAT ABOUT CIRCUMSTANCES WHICH ARE OUTSIDE YOUR CONTROL?

Except where we specifically say otherwise in these Booking Conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in clause 6.7 above) as a result of circumstances which are outside our control (‘force majeure’). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, government orders, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, pandemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks), the non-availability of ports and ancillary facilities; and all similar circumstances which are outside our control.

If, in the event of unavoidable and extraordinary circumstances, we cannot guarantee your timely return home from your cruise holiday, Royal Caribbean International^® shall be responsible for necessary accommodation for a period not exceeding three (3) nights per traveller. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least forty-eight (48) hours prior to travel. Likewise, if unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.

16.8 PRICE AND BOOKING CONDITIONS ACCURACY

Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of issue and/or printing, regrettably errors do occasionally occur, and Carrier shall not be bound to accept any such bookings until a booking confirmation has issued to you. You must therefore ensure that you check all details of your chosen holiday with your travel agent or with us if booking direct, at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

16.9 WHAT OTHER CONDITIONS APPLY TO MY HOLIDAY?

Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Some of these conditions may limit or exclude the airline’s or other supplier’s liability to you, often in accordance with International Conventions. Copies will be available from our suppliers.

16.10 CCTV (CLOSED CIRCUIT TELEVISION)

We use CCTV to record images on all Royal Caribbean International^® ships for the security and safety of our crew and guests. For further information on how this information is used and how long it is stored for please contact Royal Caribbean International^® at privacy@rccl.com.

Ships Registry: The Bahamas and Cyprus.

The contents of these terms and conditions replace all previous editions. Whilst every effort is made to ensure the accuracy of the terms and conditions at the time of issue, regrettably errors do occasionally occur, and information may have changed since the date of issue.

Version Date: July 2025