皇家加勒比國際遊輪有關海洋光譜號取消 11月4日、6日及8日海上遊航程之聲明


皇家加勒比國際遊輪今天宣佈,由於早前被衞生署當局強制停航 21 天,故決定取消海洋光譜號原訂於2021年11月4日、6日及8日的三個航程。對是次受政府公布停航影響的,我們將全額退回已支付的船票費用和港務稅費。乘客亦可以改期至2021年11月11日至2021年1月9日期間“海洋光譜號”香港出發的海上遊航次(*2021年12月1日、12月24日及12月30日出發航次除外,可查詢官網了解航次信息:https://www.royalcaribbean.com/hkg/zh/cruises/ ),改期至同一類別客房相等晚數之航次將享受價格保護政策(*根據航次實際房型可預訂情況而定)。另外,每間客房原本附帶的船上消費額,可保留轉移用於改期航次的船上消費。而原定10月24,28,31日出發之受影響乘客均可以受價格保護,連同賬戶内之船上消費額改期到相等晚數之航次。相關詳情請查詢官方預訂熱線及所屬旅行社。
 
皇家加勒比國際遊輪旗下的海洋光譜號一名船員在每周例行 2019冠狀病毒病檢測中, 第一個樣本結果為不確定,同日第二個樣本結果初步呈陽性。該船員為早前七月確診 2019冠狀病毒病其後康復,已完成了規定的疫苗接種。該船員於翌日再於醫管局北大嶼山醫院香港感染控制中心進行檢測,樣本結果呈陰性。
 
海洋光譜號全體 1,250名船員的第二及第三次 2019冠狀病毒病檢測已於日前得到結果,全部為陰性。在各種證據支持下,惟衞生署仍以第二個樣本之復陽結果,最終界定為陽性,並要求我們停運最少21日。
 
自香港開放郵輪公海遊以來,我們一直與香港特區政府密切合作,在郵輪復航工作中始終遵守當地防疫政策與章程,船員及旅客的健康與安全是我們的首要關注和重視。根據現有健康安全措施,我們要求所有船員和 12歲以上旅客在登船前 14天完成2019冠狀病毒病疫苗接種,並分別定期和於登船時間 48小時前進行核酸檢測並取得陰性結果,同時在郵輪碼頭和船上設有多重舉措,保證賓客與船員的健康安全。
 
 

Reactive Statement: Royal Caribbean International’s Spectrum of the Seas November 4, 6 and 8, 2021 cancellation


Royal Caribbean International today announced the cancellation of Spectrum of the Seas’ Hong Kong cruise-to-nowhere sailings scheduled on November 4, 6, and 8, 2021. The sailings were canceled due to a 21-day suspension of service imposed by local authorities.
 
All impacted guests will receive a full refund of their paid cruise fare and any pre-cruise purchases, including taxes and fees. For guests who wish to travel with us in future sailings, their cruise fare will be protected at the same category and transferable to a later Spectrum sailing with the same length of stay, that departs from Hong Kong from 2021/11/11 to 2022/01/09 (excluding sailings that depart on 2021/12/01, 2021/12/24 and 2021/12/30. Please visit our official website to see itinerary information in detail: https://www.royalcaribbean.com/hkg/zh/cruises/)
 
In addition, all OBC (onboard credit) attached to the original booking shall be protected and transferred to the selected future sailing. The above sailing transfer option will also be extended to affected guests of sailings between 2021/10/24 to 2021/10/31. For details, please contact Royal Caribbean service hotline or your travel agent.
 
While conducting routine weekly COVID-19 testing on board Royal Caribbean International’s Spectrum of the Seas, in preparation for sailing on Oct 21, a fully vaccinated crew member (who previously recovered from COVID-19 in July 2021), had an indeterminant PCR test result. The test sample was immediately delivered to the Department of Health to be retested, and officials reported that the result was preliminary positive. The same crew member was retested once again by The North Lantau Hospital Hong Kong Infection Control Centre (HKICC) and the result was negative. 
 
In addition to this initial crew member, all 1,250-crew on board Spectrum of the Seas have since been re-tested twice, with all results coming back negative.
 
Notwithstanding this evidence, the Department of Health continues to acknowledge the preliminary positive test result and has required a suspension of operations for a minimum of 21 days.
 
Royal Caribbean continues to comply with local epidemic prevention policies and regulations, alongside our own protocols. As part of this, we worked with local authorities in regards to emergency response measures. The health and safety of guests and crew is our top priority.
 
To sail aboard Spectrum, all crew and guests age 12 and older must be fully vaccinated against COVID-19 and provide negative test results beforehand. Children ineligible for the vaccine must test negative as well.
 
 

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