- Group Reservations (sailing with 8 or more staterooms)Mon-Fri 9 a.m. -7 p.m. / Sat 9 a.m. -6 p.m. (EST)
- Already Sailed? Post Cruise AssistanceCall: Mon-Fri 9 a.m. - 8 p.m. (EST) / Sat-Sun 9 a.m. - 6 p.m. (EST)
Text: 24 hours/7 days a week - Air2Sea Guests – Travel Disruption Emergency Support (once travel has commenced)+1 800-256-6649 or +1 305-539-4107 (Int'l)24/7
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We are here to help with reservations, Crown & Anchor memberships and general questions. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience.
- What are the pre-cruise testing requirements for my cruise?
- What vaccines are required to travel on a Royal Caribbean cruise?
- What travel documents are required to board?
- What are the top things to know after I have booked a Royal Caribbean cruise?
- When should I arrive at the port terminal to board my cruise ship?
- Can I book back-to-back cruises at this time?
- If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
- When can I check-in for my Royal Caribbean cruise?
- How do I get luggage tags?
- What documents are required to check-in?
- How can I get my Royal Caribbean cruise boarding pass (SetSail Pass)?
- Where do I find my cruise reservation documents?
- Will holds be placed on my credit card when I create an onboard account?
- What's included in Royal Caribbean's ticket price?
- Do I need to make a reservation for dinner in the main dining room?
- What Internet options are available on board Royal Caribbean cruise ships?
- What are the dining options onboard?
- Do I need to make a reservation for entertainment onboard?
- How can I find the deck plans for my cruise?
- What kind of refund am I entitled to if I cancel my cruise booking?
- How do I purchase a Royal Caribbean beverage package? How do I cancel?
- Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
- When is the final payment for my cruise holiday due?
- How can I make a payment on my booking?
- How long do refunds take to process?
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