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Fråga

For all sailings cancelled by the COVID-19 operations suspension, if I received the 125% Future Cruise Credit, can I change my mind and opt for a refund prior to the cruise credit expiration date?

Svar

 Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have the option to request a refund by:

  • December 31, 2021, if your sail date was on or before April 10, 2020, was April 11 – May 11, 2020, including:
    • April 11, 2020 on Ovation of the Seas
    • March 14, 2020 on Radiance of the Seas
    • April 19 – May 5, 2020 on Jewel of the Seas
    • April 2020 on Spectrum of the Seas
    • Alaska sailings departing May 12 – June 30, 2020
    • Empress of the Seas sailings departing June 1, 2020 & June 12, 2020
    • Voyager of the Seas sailings departing May 2020 (excluding May 25, 2020 sailing)
  • December 31, 2020, if your sail date was May 12 – December 31, 2020, plus: 
    • Quantum of the Seas August 2, 2020 – March 22, 2021 sailings cancelled on October 7, 2020
    • Odyssey of the Seas November 5, 2020 – April 17, 2021 sailings cancelled on June 30, 2020 
    • Jewel of the Seas February 14, 2021 sailing
  • March 31, 2021, if you were booked on the following:
    • Australia sailings departing January 1, 2021 – January 31, 2021

Once you request a refund, your Future Cruise Certificate will be deactivated. Please note, if you choose the refund option and the refund is processed, you cannot go back to a Future Cruise Credit at a later time.

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