Onboard Extras
How do I pay for onboard purchases?
 
Are laundry services provided?
 
Are babysitters available onboard?
 
Can I contact people back home from the ship?
 
How can I get copies of the pictures I bought onboard?
 
What are the gratuity guidelines for cruises?
 
What are the gratuity guidelines for the tour portion of a cruisetour?
 
Do you accept personal checks, travelers checks and foreign currency?
 
What is the Wash & Fold laundry special?
 
Why the increase in gratuities?
 
If I make a booking for a sailing before July 1, 2011 will the new gratuities apply to my sailing?
 
I booked my cruise before this adjustment. Do the new guidelines apply to my cruise?
 
When do the new gratuities start?
 
How does the new Royal Caribbean suggested daily gratuity compare to their competitors?
 
Am I required to pay these adjusted totals?
 
Will you be adjusting the gratuity for bar, wine and beverage service?
 
What is Behind the Royal Advantage - All Access Tour?
 
When did Behind the Royal Advantage - All Access Tour officially launch?
 
Who can sign up for Behind the Royal Advantage - All Access Tour?
 
Is Behind the Royal Advantage - All Access Tour subject to availability?
 
How do I book Behind the Royal Advantage - All Access Tour?
 
What is the cost for Behind the Royal Advantage - All Access Tour?
 
How long is the All Access Tour?
 
How many times is the All Access Tour offered during a cruise vacation and when?
 
What does the Barbie Premium Experience include?
 
How do I book the Barbie Premium Experience?
 
Are there any additional costs onboard for the Barbie Premium Experience?
 
What should the Barbie Premium Experience participants bring?
 
Can I attend the Barbie Premium Experience events with my child?
 
Can I register more than one child for the Barbie Premium Experience?
 
Are boys allowed to participate in the Barbie Premium Experience?
 
Is there a complimentary experience?
 
What are the Barbie complimentary offerings within Adventure Ocean?
 
Is the Barbie Premium Experience available to all stateroom categories?
 
 
How do I pay for onboard purchases?
All of Royal Caribbean International ships operate on a "cashless" system, meaning your boarding card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases. Normally to activate this SeaPass® account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise. Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note:
We require guests to place a deposit if they are paying for their SeaPass account with cash. There is a $500 daily limit on cash accounts for 7+ night sailings and $300 for 2/3/4/5 night sailings. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.
 
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Are laundry services provided?
Self-service laundry facilities are not provided onboard our ships, but we do offer full laundry and dry cleaning services. We do not provide irons in the staterooms as they constitute a fire hazard.

View our Shipboard Laundry Service price schedule.
* All prices are in US. Dollars and are subject to change without notice.
 
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Are babysitters available onboard?
Babysitting is offered both in a group setting, and individually in your stateroom. In stateroom babysitting must be reserved through the Guest Relations Desk (Purser's Desk) at least 24 hours in advance.

It cannot be reserved prior to the cruise vacation and there is no guarantee that sitters will be available. The service is offered between 8:00 am and 2:00 am when personnel is available. Sitters will be assigned on a first come first served basis

Children MUST be at least 1 year old.

Approximate Rate: $19 per hour for up to three children within the same family.

Times and prices are subject to change without notice. Payment will be made using your onboard SeaPass card.
 
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Can I contact people back home from the ship?
Your friends and family can contact the ship by calling (888) 724-7447. Or from outside the U.S. they can call (321) 953-9003. The cost is $7.95 USD a minute and can be charged to their MasterCard® or Visa®. From outside the U.S. additional long distance charges will also apply.

You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account.

You can also use our onboard Internet Cafés, stateroom Internet connection, or Hot Spots to send an e-mail to your friends or family for a minimal fee.
 
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How can I get copies of the pictures I bought onboard?
Image Photo Services operates the photo department onboard all Royal Caribbean ships. As of September 30, 2011 Image Photo Services is not able to offer post-cruise sales of any photographic products or services. All ship board professional photo products and services must either be purchased pre-cruise, via the MyCruisePhotos.com website, or onboard during a guest's cruise vacation. For more information, call (800) 772-3470 or (305) 476-3666, e-mail customerservice@imageservices.com, or write:

Image
c/o Image Photo Services, Inc.
2085 NW 87th Ave, Suite A
Miami, FL  33172

To make copies of the photographs purchased onboard, a release form is required. The photo release may be printed from Image Photo Services' website.
 
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What are the gratuity guidelines for cruises?
Our suggested gratuity guidelines take in account our crew members that work hard to provide and maintain the highest level of service while sailing the high seas. Whether working behind the scenes or serving your evening meal, our staff and crew make sure you enjoy every moment spent onboard a Royal Caribbean cruise ship.

 
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What are the gratuity guidelines for the tour portion of a cruisetour?
To thank those who served you well, we generally suggest the following guidelines:

Alaska Cruisetour Gratuities
Adventure Specialist = $5 per person/day
Traincar Host = $3 per person/day
Motorcoach Driver = $4 per person/day

Europe Cruisetour Gratuities
Adventure Specialist = 5 Euros per person/day

Australia/New Zealand Cruisetour Gratuities
Adventure Specialist Australia = $5-10 AUD per person/day
Adventure Specialist New Zealand = $5-10NZD per person/day

Notice to Guests: Gratuities may be shared with other crew members depending on the particular service requirement.
 
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Do you accept personal checks, travelers checks and foreign currency?
The shops, lounges, shore excursions, and Spa operate on a cashless system, therefore guests must use the SeaPass card when purchasing beverages and services throughout the ship. The card can be activated at check-in with a Visa, Master Card, JCB, Diners Club, Carte Blanche or American Express credit card. Accounts can also be settled by cash or travelers checks. Personal checks and gift cards cannot be used to settle an onboard account at the end of the cruise. Most major foreign currencies can be exchanged for US dollars onboard. Please contact us for further information.

A guest may cash one check per cruise as follows:
  • One check up to $200.00 USD.
  • Only checks written in US dollars which are drawn against a US bank can be accepted.
  • Guests can no longer cash a personal check at the Casino cash desk; they can only do this at the Guest Relations or Guest Services Desk.
  • Guests can only cash one personal check per bank account per cruise.


Foreign Currency and Travelers Checks:
  • Guests cannot exchange more than USD $950 in travelers checks and foreign currency per day.
  • Guests can only exchange foreign currency and travelers checks for cash at the Guest Relations or Guest Services Desk.
  • Guests can only exchange foreign currency and travelers checks for chips and tokens in the Casino.

ATM Withdrawal:
The following cards (debit or credit) can be used to withdraw cash from the onboard ATM: Visa (Plus), MasterCard (Cirrus, Maestro), American Express, Pulse, NYCE, Discover/Novus, Quest. Most ships have an ATM available in the Casino and by the Guest Relations Desk.
 
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What is the Wash & Fold laundry special?
Save yourself the work of doing laundry once you get home. We'll take care of it for you with our Wash 7 Fold laundry special. This is an additional service offered beyond our regular laundry service. Guests can now send smaller clothing items to be washed and folded for the fixed amount of $30 per bag. Fit as much as you can into the bag provided for you and we'll take care of the rest. Please ask your stateroom attendant for more information. Availability may vary.
 
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Why the increase in gratuities?
This adjustment is the result of serious consideration and assessment that places the cruise line's recommendations in line with its competitors.
 
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If I make a booking for a sailing before July 1, 2011 will the new gratuities apply to my sailing?
No. The new suggested gratuity amounts are not applicable to any sailings before July 1, 2011.
 
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I booked my cruise before this adjustment. Do the new guidelines apply to my cruise?
Royal Caribbean will not change the gratuities for any bookings that set sail before July 1, 2011.

Pre-existing bookings for sail dates on or after July 1, 2011 will not have increased gratuity guidelines as long as they meet at least one of the following requirements:
  • The booking shows that prepaid gratuities were selected before 12:01 a.m. U.S. Eastern time on 12/11/10
  • The booking shows that My Time Dining was selected before 12:01 a.m. U.S. Eastern time on 12/11/10
 
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When do the new gratuities start?
The new suggested guidelines apply to new bookings made for sail dates on or after July 1, 2011.
 
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How does the new Royal Caribbean suggested daily gratuity compare to their competitors?
Our adjusted recommendations put us in line with our competitors. Our new suggested daily totals are in the middle range when compared to competitors' suggestions.
 
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Am I required to pay these adjusted totals?
Gratuities are at the discretion of each guest. These guidelines serve as recommendations to help guests express their gratitude for the outstanding service they experience on their cruise vacation, from members of the dining and housekeeping staff. We hope you find these suggested totals to be an accurate reflection of your satisfaction, and thank you for your generous recognition of the Royal Caribbean staff.
 
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Will you be adjusting the gratuity for bar, wine and beverage service?
No. The gratuity will still be 15%, automatically added to your bar/beverage bill.
 
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What is Behind the Royal Advantage - All Access Tour?
This tour will grant guests an all-access pass to various areas deemed "back of the house", such as the Galley, the Bridge, the Engine Control Room, Laundry and more. Guests will be able to step inside the crew's shoes and gain insight and knowledge on what really goes on behind-the-scenes.
 
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When did Behind the Royal Advantage - All Access Tour officially launch?
Effective on each ship's first July 2011 sailing on all Royal Caribbean International ships.
 
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Who can sign up for Behind the Royal Advantage - All Access Tour?
Available to all guests sailing onboard, however, this tour is capacity controlled. Please note, full participation may require extended periods of walking, standing or climbing steep stairs. Participants with physical limitations should take this into account.
 
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Is Behind the Royal Advantage - All Access Tour subject to availability?
Yes, each tour is limited to 15 people. We highly recommend to book early onboard to guarantee a spot.
 
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How do I book Behind the Royal Advantage - All Access Tour?
You can book the All Access Tour through Cruise Planner before your sail date, or refer to your Cruise Compass for directions on where and when to book once onboard.
 
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What is the cost for Behind the Royal Advantage - All Access Tour?
A fee of $150.00 USD per person.
 
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How long is the All Access Tour?
Approximately 3 to 3.5 hours.
 
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How many times is the All Access Tour offered during a cruise vacation and when?
Available 1 time per cruise on 6-nights or less itineraries and at least 2x per on longer cruises.
 
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What does the Barbie Premium Experience include?
The experience starts in your stateroom with a decorated vanity area and special Barbie package including a Barbie doll, three fashion accessories, blanket, pillowcase and toiletries. There are events throughout the cruise designed exclusively for children in the program that include a dance class, fashion design experience and fashion show.
 
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How do I book the Barbie Premium Experience?
Booking for the experience is open through Pre-Cruise Planner on all ships. You will also be able to book onboard but space is limited so advanced booking is highly recommended.
 
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Are there any additional costs onboard for the Barbie Premium Experience?
The program fee for the Barbie Premium Experience is $199 per child. For 3-4 night Bahamas sailings guests will receive a limited experience (no tea party or fashion designer workshop and smaller in-stateroom package) for $75. Once booked there are no additional charges for the activities included in the Premium Experience.
 
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What should the Barbie Premium Experience participants bring?
Most items are provided however, parents are asked to pack a few pink garments to compliment the accessories provided for the Barbie Fashion Show (pink boas, tutus and sunglasses.)
 
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Can I attend the Barbie Premium Experience events with my child?
Absolutely! Each girl is asked to invite one guest to the Tiaras & Teacups Party and is encouraged to bring all friends and family to the fashion show onboard.
 
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Can I register more than one child for the Barbie Premium Experience?
Yes. If you have more than one child traveling with you, both will receive their own gift package, invitations and access to all parts of the Barbie Premium Experience. Please note the fee will be applied for each child.
 
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Are boys allowed to participate in the Barbie Premium Experience?
While the program caters to young girls, Royal Caribbean understands that all children love Barbie, therefore every guest is welcome to enjoy the Barbie Premium Experience.
 
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Is there a complimentary experience?
Yes. Select Barbie activities will be offered to all children in our award-winning Adventure Ocean Youth Program.
 
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What are the Barbie complimentary offerings within Adventure Ocean?
The complimentary Barbie experience includes movie nights, sing-a-longs and story reading for children.
 
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Is the Barbie Premium Experience available to all stateroom categories?
Yes
 
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