Questions related to RoyalUp℠ – Stateroom Upgrade Program
Guests sent an invitation who are in an accessible room may bid on upgrades. However, they will only be upgraded if an accessible room in the bid category becomes available. If a guest changes their reservation to a non-accessible room, they will be...
To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to RCI Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section...
You get to keep the promotions you already have based on the stateroom category originally booked. However, no additional promotions will be added to your reservation. For more details about RoyalUp℠, click here.
Each RoyalUp℠ offer is considered individually, Royal Caribbean International® (RCI) cannot guarantee that all reservations traveling together will be upgraded. Under the circumstance that all reservations are upgraded, RCI cannot guarantee that all ...
The RoyalUp℠ offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged. For more details about RoyalUp℠, click here.
You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted by RCI and provided your credit card has not been charged. Modifications or cancellations can be made here. For more detai...
Yes, based on the commission percent on the booking. At this time, the only exception is for bookings that reserve under a net price code which will not earn commission on the upcharge. For more details about RoyalUp℠, click here.
No, if you have two cabins you will need to submit two separate bids and they will be considered independently. RCI cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the ...
Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. For more details about RoyalUp℠, click here.
No. Accepted offers will earn Crown & Anchor points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original cruise booking will remain in effect following the acceptance ...
Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded ...
No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. For more details about RoyalUp℠, click here.
The RoyalUp℠ upgrade does not include any additional promotions and is not combinable with FCCs as a Credit Card is provided at the time of bidding. However, you get to keep whichever promotions you already have.
If your reservation includes multiple guests (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation. For more details about RoyalUp℠, click here.
You can’t choose location or attributes as you are not necessarily bidding for inventory that is currently available but on possible future inventory. Your cabin location and attributes will depend on availability when ready to be assigned. RCI canno...
To find out if you are eligible for the RoyalUp℠ upgrades program, click here and enter your Last name and Booking number. If you are eligible, you’ll be able to submit bids for your upcoming sailing.
