Questions related to RoyalUp℠ – Stateroom Upgrade Program
Yes, based on the commission percent on the booking. At this time, the only exception is for bookings that reserve under a net price code which will not earn commission on the upcharge. For more details about RoyalUp℠, click here.
If your reservation includes multiple guests (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation. For more details about RoyalUp℠, click here.
To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to RCI Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section...
You get to keep the promotions you already have based on the stateroom category originally booked. However, no additional promotions will be added to your reservation. For example, if you booked a promotion that was for balconies, and you upgrade to ...
Your cabin location and attributes will depend on availability when ready to be assigned. RCI cannot guarantee a specific cabin location assignment within the upgraded category, so you may potentially be given a lower deck than you currently have. If...
To find out if you are eligible for the RoyalUp℠ upgrades program, click here and enter your Last name and Booking number. If you are eligible, you’ll be able to submit bids for your upcoming sailing.
Once your RoyalUp℠ offer is accepted, the upgrade amount paid is final and non-refundable, even in the event of a booking cancellation. For more details about RoyalUp℠, click here.
You will be charged based on double occupancy. If you bid $100, the total bid will be $200 for the stateroom. This will be confirmed before you submit your bid. For more details about RoyalUp℠, click here.
You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been placed in “Pending” or “Accepted” status by RCI and provided your credit card has not been charged. Modifications or cancellations c...
At the time of a RoyalUp upgrade, both bookings would be in 100% penalty. You cannot cancel one of the reservations without being penalized for those guests. If you have two cabins that you want upgraded, you will need to submit two separate bids and...
Guests sent an invitation who are in an accessible room may bid on upgrades. However, they will only be upgraded if an accessible room in the bid category becomes available. If a guest changes their reservation to a non-accessible room, they will be...
No. Accepted offers will earn Crown & Anchor points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original cruise booking will remain in effect following the acceptance ...
Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded ...
The stateroom category you are bidding on may not be available today, but we keep your bid in the event a room becomes available, or there is a cancellation.
No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. For more details about RoyalUp℠, click here.
The RoyalUp℠ upgrade does not include any additional promotions and is not combinable with FCCs as a Credit Card is provided at the time of bidding. However, you get to keep whichever promotions you already have.
Offers are reviewed individually, so it is likely you will be split if traveling next to another reservation. We cannot guarantee both cabins will be upgraded; should both cabins be upgraded, we cannot guarantee they will be close together or on the ...
The RoyalUp℠ offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged. If your reservation includes multiple guests (between 2 and 5 passengers...
Your offer can be accepted anytime from the moment it is submitted up until 1 day prior to voyage departure. For more details about RoyalUp℠, click here.
If the credit card you are using is declined, you will receive an email with instructions to either a) enter updated credit card information, or b) notify us to retry the same credit card that was entered during the offer submission process. We will ...
