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| Why is the gratuity automatic? |
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The automatic daily gratuity is based on customary industry standards. Applying this automatically helps streamline the recognition process for the crew members that work to enhance your cruise. We hope you find the gratuity to be an accurate reflection of your satisfaction and we thank you for your generous recognition of our staff. Should you have questions or wish to adjust the amount of the automatic gratuity, please visit Guest Services during your cruise. Any modifications or adjustments to your gratuities are required to be requested before you depart your cruise.
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If you're having trouble, you can complete our e-mail form and one of our representatives will contact you. |
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