Royal Caribbean International

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After You Purchase
 
Q:  Can passage or a booking request be refused?
A:  We are delighted to have provided a safe and enjoyable cruise to millions of guests over the years. To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a reservation request from an individual or group and reserve the right to cancel an existing reservation. For more details, see our Refusal to Transport Policy. That policy provides, among other things, that a reservation request may be denied, for example, where the guest's conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean.

In addition, a guest may be removed from the vessel where, in the opinion of the ship's captain, a guest is unfit for travel or a risk or danger to himself or herself or a disturbance or danger to others. Such guest may be left at any port or place at which the ship calls without liability to Royal Caribbean. For additional details see the Refusal to Transport Policy and the Guest Conduct Policy.

Royal Caribbean is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. In addition, Royal Caribbean shall not be required to refund any amount paid by any guest who must leave the cruise vacation prematurely pursuant to the either policy, nor shall Royal Caribbean be responsible for lodging, meals, return transportation or other expenses incurred by the guest or for any consequential or punitive damages.
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