Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

A Royal Response to Frequently Asked Questions

Our recent blog post titled, “You Made Suggestions, We Listened” generated a great deal of questions and suggestions. I’d like to respond to a few questions in this blog.

Drink Packages are a popular request on both the blog and on our Facebook page.  We recently announced that we are expanding our onboard beverage program to include two new beverage packages – Classic and Premium, which will allow our guests to pay one price at the beginning of their cruise vacation and enjoy a wide selection of alcoholic and non-alcoholic beverages at greater savings and convenience. Packages are currently available on 13 ships and will be available on the remaining ships with seven-night or longer itineraries by early 2013.

Several guests ask why we don’t have laundry facilities available for our guests to use.  The decision regarding how space is allocated onboard occurs during the new ship design and revitalization processes. In guest areas we focus on the optimization of space. This requires balancing of staterooms, dining/bars, entertainment, shops, other guest “public” spaces, operational areas and storage. As you can imagine, square footage is limited and used for the purposes we believe are most desirable. In every project I can remember, we considered but ultimately chose to not include guest laundry features, including Oasis-class. Of course, we always offer paid dry cleaning, laundry and pressing services through our laundry department.

Readers have asked why we don’t have more smoke-free areas onboard, or even a smoke-free cruise. We feel the current policy strikes the right balance for both non-smokers and those who smoke.  For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we provide options in our onboard environment that also satisfy smokers as we have designated certain public and private areas of the ship as “smoking areas.”

As a reference, our Smoking Policy can be found here:

Regarding a smoke-free ship, our judgment is that it’s in our best business interest to allow both smokers and non-smokers on every cruise.

106 responses to:
“A Royal Response to Frequently Asked Questions”

  1. Bob Davies

    Will customers who have already booked drink and wine packages be able to change to the new packages?

    • Adam

      Hi Bob, yes you can. However, orders cannot be modified once they have been purchased. If that is the case, you’ll need to first cancel the order and then make the desired purchase again. If you are within 5 days of your sailing, the changes will need to be made onboard on embarkation day. Thank you.

  2. Pamela Ward

    The port of Saint John NB now has two cruise terminals and there has been talk that possibly a cruise line will be use this location as a departure point for cruises. Many people do not want to travel by air or car to locations in the New England area of the US in order to take a cruise. Is this something that RCI has or is considering for future. People from all of the Atlantic Provinces, Quebec and Maine may look at using this port for a southern cruise.

  3. Dwane wilkinson

    What cruise now currently offer the drink packages?
    Thanks Dwane Wilkinson

    • Adam

      Hi Dwane, the drink packages are currently available onboard; Legend, Grandeur, Splendour, Independence, Vision, Oasis, Allure, Freedom, Navigator, Mariner, Brilliance, Adventure and Explorer of the Seas.

  4. Cindy

    I am going on a cruise in January on the Explorer. Is the alcoholic beverage package included on that ship? What is included in the package?

    • Adam

      Hi Cindy, yes Explorer of the Seas will be offering the beverage packages. All package details can be found on this flyer.

      • Cindy

        So will the drinks in Labadee be included? How about the drink of the day? Thanks!

    • Adam

      Yes Cindy, they are included. However, the souvenir glassware is not. Thank you.

  5. Shel Perlin

    As a Travel Agent who sells RCCL, it is a concern to some of our clients as to why Internet packages are so pricey. When I sail I need my laptop with me to follow my e mails etc. and I myself find the internet very expensive and very slow as well. The Drink packages, altho nice, could be modified a bit for those days in port. If I drank as much at the package costs, I would not be able to walk off the ship. A little concern for those travelers who cannot afford that kind of stiff pricing sure would help.

    • Adam

      Thank you for voicing your concerns, Shel. We’ll be sure to pass this information along to the proper department for review.

  6. Mandy Palmer

    Will the drinks packages be available on Allure of the Seas before March 2013 and is so how much will it cost per person? Thank you

    • Adam

      Hi Mandy, Allure of the Seas will offer the beverage packages. Costs per person per day are $45 for the classic beverage package and $55 for the premium beverage package. Packages must be purchased by everyone in the stateroom over the age of 21.

  7. Arthur Whitter

    Mr. Goldstein:

    Thanks for your comments re: self-service laundry or, should I say, lack thereof. You presented probably the weakest rationale I have ever seen in this regard. I am a wheelchair passenger with extended need for laundry. We have a total of 16 or 17 cruises on various lines, not to mention those cruises when we were accompanied by friends and family. RC accounts for four of them, all but a transatlantic being shorter runs. All of our longer cruises, by necessity and choice, have been on lines which commonly provide self-service laundry services–even the 30,000-ton vessels of one of your upscale competitors, Oceania.

    We are currently booked on the Mariner next May on back-to-backs stretching from Barcelona to Singapore. Our stellar travel agent attempted to arrange provisions so that, at the very least, the occasional laundry special (everything that can be put in a bag) could be extended to me as needed. We were told your policy wouldn’t permit that. We are currently preparing to investigate other options providing a similar routing. I can attest to the fact that the total amount of space allotted to the self-service laundries is miniscule. Given the number of staterooms, I’d be surprised if the area of such rooms were reduced by any amount greater than six inches square. As you might imagine, a 26-day run that lacked laundry accommodation is of real concern to us.

    Thank you. Arthur Whitter.

    • Adam

      We appreciate your feedback, Arthur. Thank you for your comment.

  8. Donna Zapart

    Adam,

    My husband and I are taking my parents on a cruise in February aboard Explorer of the Seas for their 50th Anniversary. We are booked in a Grand Suite (with Concierge level service) and, due to physical limitations, have booked my parents into an Accessible Junior Suite. Since my parents require a roll-in shower, the highest class room available to them is the Junior Suite and therefore will not be able to enjoy the Concierge level service that we will have. I have inquired with both the RCCL Cruise Planners and the Crown & Anchor Society about having the Concierge service as an option for their room and RCCL’s response was that this was not possible. Can RCCL make a policy that allows the Concierge level service an option for all Accessible Junior Suites across the fleet? This will enable individuals with specific handicap limitations the ability to really enjoy all that RCCL has to offer.

    Thank You,
    Donna Z.

    • Adam

      Thanks for your suggestion, Donna. We’ll be sure to pass your comment along to the proper department.

  9. R E Reed

    Opinions:

    Internet connections: A joke.

    Laundry: Should have one available 2 per deck

    Smoking: Restaurants and Casinos alike, wailed when Colorado passed a TOTAL smoking ban. Woe were
    they, businesses would fail…guess what, after a year most reported increased business.
    At the very least, smoking areas should be properly cleaned and deodorized. Casino on our last cruise
    was RANK!

    • Adam

      Thank you for sharing your thoughts, Mr. Reed.

  10. Stacy

    Going on Navigator soon, no alcohol packages available on this ship yet?

    • Adam

      Hi Stacy, drink packages are currently available onoboard Navigator of the Seas. Thank you for your comment.

      • steven minor

        In my pre trip planner for my cruise on navigator of the seas there is no mention of an alcoholic beverage package. We are leaving march 2 from new orleans. is going to be available on this cruise and if so how much will it cost?

        • Adam

          Hi Steven, at this time you will be able to purchase an alcohol package your first day onboard. For more information, please click here.

  11. Don Anderson

    Why did you leave California and the west coast, and when are you going to be back. We miss you.How about cruises from LA to SF, Santa Barbara, Ensenada, etc. in the winter, and then LA to Vancouver, Seattle, Portland, etc.in the summer. I’ll bet this would sell out all the time. Summer time the west coast Crown and Anchor members would fill it up and in the winter the snow birds would do it. You could also do some Hawaii 14 day cruises that would be very popular. Think about it., please? Don (Diamond +)

    • Adam

      Thank you for your comment and suggestion, Don. We will be sure to pass this information along to the proper department.

  12. Lisa McLennan

    Hi Adam,
    I am new to your blog and RC! My first cruise was on the Grandeur.
    We drink only the non-alcoholic beers and we are glad you have one-upped the airlines inflight service (to get to your cruises) by offering O’Douls or Buckler NA!

    So my ? – in this new drinks package where it says ALL BEERS – does it include the non-alcoholic ones as well? A great point is made to distinguish between wine, cocktails and spirits so I wanted to ask.

    Sounds like a great deal if this NA Beer is available in the $45 option for the drink package. Thanks!

    • Adam

      Hi Lisa, yes, non-alcoholic beer is included. For more information on our drink packages, please click here. Thank you.

  13. Stephen Facella

    Mr. Goldstein:

    You are doing a GREAT JOB in making the customer #1. I am a repeat customer!

    I have traveled all over the world on passenger ships and even though today’s experience is different from the transatlantic Grand Dames of the Sea, you are on top of your game. However,I have one of my quirks to bring to your attention!

    As lousy as your competitor Carnival Cruise Line is, when a passenger books a Suite, Carnival recognizes that guest by speeding up their check-in time. In other words, these passengers don’t have to wait on a two hour line to get inside the terminal where they are then shown the priority check-in line!

    As soon as you step out of your cab, you are ushered into a “priority room” when it takes no more than 10 minutes to be on board and start enjoying.

    Honestly, I am by no means a snob…I love people. That’s why I prefer cruising.

    I guess I want to get on-board to enjoy all of Royal Caribbean’s wonderful things sooner than later! I am sailing this New Years Eve on the Liberty. Res #8660885 and also I am booked on the Independence March 16. Res# 4472060

    Happy Holidays and have a very prosperous New Year…you deserve it!

    Stephen Facella

    • Adam

      Stephen, thank you for your comments. We will be sure to pass them along to the proper department.

  14. randy

    I am a non-smoker, and for the most part believe that the smoking policy is reasonable. However, I see the problem is that even though you build fantastic ships intended to move on a fluid, there seems to be a very poor understanding of fluid dynamics for air flow in the interior. In many cases simple ventilation changes would nearly eliminate most problems. The pub on the Promenade or Boleros are excellent examples. You can stand outside both and watch the smoke migrate from the smoking areas to the non-smoking areas (on Oasis/Allure, it can be thick enough to impact the Diamond Lounge). This makes many of the nearby non-smoking areas uninhabitable by non-smoking guests. Simply changing ventilation that pulls air from the Promenade into smoking areas (and then through filters, out to sea, or somewhere else), then even non-smoking guests might be able to enjoy smoking areas (they would certainly be able to enjoy nearby non-smoking areas). Same for the casino: cause the air to flow from non-smoking areas into the smoking areas, and non-smokers are no longer impacted by smoking in non-smoking areas.

    • Adam

      Thank you for your comment, Randy. We’ll pass this information along to the correct department for review.

  15. Douglas J. Walton

    We love the Freedom, are C & A members & are booked again for 2013. Our only complaint is why does the Maitre’d or head waiter allow people in to the MDR for dinner when they are obviously not dressed appropriately. On our last cruise our dining experience & those all around this family was ruined for the whole week with their being drunk, loud, obnoxios & dressed in cutoffs, flip flops & rude Tee shirts each night. This is not fair for the other 99% of us that bothered to dress properly. Since there are plenty of other dining options available why were they allowed in to begin with? We wouldn’t even allowed them on the ship, let alone the MDR!

    • Adam

      Thank you for your comment, Douglas. We appreciate you sharing your opinion with us.

  16. Jared

    What are the latest details on the negotiations for Project Sunshine and the third Oasis?

    • Adam

      Hi Jared, we are engaged in negotiations for the possible construction of another Oasis-class ship. We have not entered into any agreement at this time, but hope to do so before the end of the year. In regards to Project Sunshine, please keep an eye on our page for future updates. Thank you.

  17. Joyce R

    Going on Freedom in June. Will the drink package include beer, wine and cocktails? Will both my husband and myself have to purchase them as I am not a drinker.

    • Adam

      Hi Joyce, for more information on our drink packages, please click here. Thank you.

  18. William

    I understand you are trying to make a profit, but, this package is just silly. $315 USD for 7 nights is bogus. I have never yet come close to drinking that much booze for myself on cruise. Now since I have only had the gold sea cards, I do not understand why a person must buy the package for all people in the room. The sea cards clearly state my name, and, like the fountain package, my card reflects that for just me, not my wife. $630.00 for both my wife and I, and she would barely drink anything, maybe four or five drinks for the entire cruise. I would have to drink almost 35 drinks, at $9.00 per drink, over the entire cruise, just to break even on my price. If I was to count the price of my wife, I would have to drink almost 70 drinks. That is 10 PER DAY at $9.00 per drink, which is not even close to the actual prices on board.! Do you see how silly that is? I have a cruise January 13 2013 on the Allure, and I won’t be buying it. I am get of disappointed that RCL is trying to maximize revenues like this, and totally screwing over their guests.

    • Adam

      Thank you for voicing your concerns, William. We will pass these along to the proper department.

  19. Rich B

    RE: Smoking on RCCL ships:

    Second-hand smoke is really a health concern that RCCL might look at, just as it does other environmental items. The ability to fully enjoy even the newest Oasis class ships is limited by smoking in lounges, such as Boleros, which are on the main promenade, and have smoke smell in that entire area outside the lounges. It was great to try to have a half and half approach, but without walls and separate smoke “eating” mechanisms, the smoke does permeate.

    To me, the other major problem is allowing smoking on balconies…we book in balcony or junior suites, and frequently can’t go outside due to smoking on the balconies near us…so we did a Boardwalk balcony on Oasis, just to have a smoke free (but no ocean) experience…if it works for those cabins, why can’t it be the norm on the entire ship?

    Having just gotten off the Majesty of the Seas, it is even more noticeable on smaller ships, as the areas are so close to one another, and the smoking lounges are actually the only passage way from one part of the ship to another.

    Perhaps looking again at what other RCI lines do (e.g. no indoor or balcony smoking), or surveying guests (as you must do), might allow for both smokers and non-smokers to have a balance.

    Thanks for having this opportunity to communicate.

    • Adam

      Thank you, Rich, for your comments.

    • Cm

      Do you expect smokers to take a boat out to sea to smoke? Get with it. Now you are saying I can’t smoke in open air. Go on a non smoking cruise. There are already too many areas where smokers can’t go.

  20. karenLeft

    Just returned from 7 day cruise on Mariner. Had a great experience. Few comments:
    1. Consider better seating in screening room … stadium type with more leg room. Heard several making similar comments when leaving … with a backache!
    2. Please consider beer package option which would allow you to only choose to use this when at sea … no way you can drink enough to make cost-effective on the port days.
    3. Any thought to more authentic Mexican food? What I tried was very underwhelming … I would have preferred better Mexican cuisine over all the Asian offerings … even jerk barbecue would have been nice since we were in Grand Cayman and Jamaica.
    4. Every one of the staff were absolutely wonderful … total WOW … from stateroom to dining to activities … basically anyone wearing one of RC uniforms. I would have liked to hang out with several of them at one of the meals.
    5. I experienced a few hiccups with billing, but guest relations were most helpful in getting it sorted out.
    6. I had a medical need and was told to contact, by phone, the nurse station since it was after 10 pm … tried, but got a message that voice mail was full … that may need to be addressed.
    All in all it was a memorable and lovely vacation. Thank you.

    • Adam

      Thank you for all of your comments, Karen. We always appreciate feedback and we will be sure to pass this information along to the proper department for review.

  21. Kevin Kuechle

    Recent cruise on Mariner of th seas Dec. 2012, I enjoy being on deck in the non smoking areas (starboard side).
    During this cruise more than a dozen smokers disreguarded the poorly placed signs and when told by me re: this is a non smoking area just blew it off. Can Royal Carribean please place more conspicous signs on the exiting doors and on the non smoking deck areas? Can the Captain on his morning land evening broadcasts please politely remind all guests that there are non smoking areas and could all the smoking guests please respect the appropriate areas that are off limits to them to smoke in so that all might enjoy the cruise! Hopefully the next cruse that we booked will have some upgrades to address this problem.

    • Adam

      We appreciate your comments, Kevin, and we will pass them along.

  22. Elizabeth Beyrau

    I am concerned about the addition of alcoholic drink packages. We have been on 15 RCCL cruises and appreciate that drinking on your ships seems to be under control im most instances. We may have one drink in the evening, but do not appreciate being surrounded by peoople that have had too much to drink. In previous questions, you have always stated that you were not considering alcoholic packages in the US. Is there any control with these packages?

    • Adam

      Bar servers are trained on ServeSafe standards. If a guest show signs of intoxication, bar service will be discontinued consistent with the terms in Royal Caribbean International’s Alcohol Policy.

  23. Tony

    We are cruising on the Allure of th Seas in February, will the drink package be offered on our cruise?
    Thanks!!

  24. Tina

    Hi,

    I’m sorry to ask a repeated question but I have tried emailing, ringing and facebook contact with RC and no one seems to be able to answer my query. I know that the all-inclusive drinks package has been launched. Our cruise is on Serenade of the Seas in January 2013. We set sail on the 4th for the 10-night Mediterranean cruise and we want to know will the all-inc package be available as early as that?

    Looking forward to cruising with you once more,

    Tina

  25. Christine

    We are sailing in the Jewel of the Seas out of Tampa, Jan 5, 2013. Will there be alcoholic drink packages available?

    • Adam

      Yes Christine, the alcoholic drink packages will be available onboard your cruise. Thank you.

  26. Johanne Cloutier

    On febuary 2013, I will sail for the first time and want to know what beverages are included in the price of my cruise without a package you offer .
    Thank you for your concern.

    • Adam

      Hi Johanne, complimentary brewed and decaffeinated coffee (with the exception of specialty coffees), assorted teas, iced tea, milk and lemonade are available in the dining room during meal times. Additionally, select juices are complimentary in the dining room during breakfast. V8, apple juice, orange juice, tomato juice, and prune juice are available at no cost during breakfast. (Tomato juice, prune juice, and V8 are only complimentary in the dining room at breakfast.) One last note, juices ordered outside these parameters will be charged at current bar pricing. We hope this helps.

  27. Steve Clark

    Are you considering round the world cruisers in future years.

    • Adam

      Hi Steve, thank you for reaching out. At this time we have no plans to feature any cruises that circumnavigate the globe but we appreciate your comment and will pass this along.

  28. Sue

    Sailing Freedom of the Seas in February 2013 and was told there is a new alcohol drink package coming out January 19th. While the pricing wasn’t different, we were told that if you were the only one in your stateroom that wanted to purchase an alcohol package that was fine, not everyone over 21 had to, just the person who wanted it. Any news on that?

    • Adam

      We are happy to say that our new all-inclusive beverage packages, Classic and Premium, will be available on your sailing. These packages must be purchased by all guests in your stateroom, 21 years of age or older.

  29. Josie

    We have been wondering how entertainment on board is selected. We went to a “meet the stars” and were told that a show will stay with the ship for several years. You may not be open to suggestions, but we wanted to alert you to a new musical: Daddy Long Legs. We recently saw it in St. Louis. It then went to London and Winnipeg. It is still a toss up whether we will take a RCL short cruise over spring break, or go to Winnipeg (in March!) to see this show again- it is that good. we listen to the iTunes soundtrack all the time. It is a two person, minimal set show, funny, family friendly, happy ending, and with music that you will find yourself singing long after the show is over. My family loves to cruise RCL; we all thought this show would be a perfect addition to your repertoire. We just wanted to pass this along.

    • Adam

      Thank you for your suggestion, Josie.

  30. G. Keighan

    Mr Goldstein

    Please, Please tell me that there will be flow riders on the new ships. We cruise with Royal Caribbean because of the flow riders. My husband will not go on a cruise without a flow rider. I am not a flow rider junkie but my husband is. I love to cruise he loves the flow rider. A good combination for your company. It would be nice if the new ships offered new itineraries or the other ships (Oasis and Allure) went to new locations. We have about 25 cruises under our belts and over half of them are with RCCL.

    My husband enjoys the Oasis and Allure because they have 2 flow riders,one dedicated to stand up only and one for the boogie board which is usually where the kids hang out. The Freedom class ships have flow riders but they don’t have two .
    Two flow riders are better then one. Keep up the good work and looking forward to sailing with you in April, Sept and Nov/2013.

  31. Lora

    Hi, Is champagne included in either of the drink packages? Do you have American brandy on the ship (i.e. Korbel) and included in the the drink package? Thank you.

    • Adam

      Hi Lora, details about our onboard beverage packages can be found here. Thank you.

  32. Jo-Anne

    I will be sailing on Freedom in July. My husband and I will be purchasing alcohol beverage packages (still deciding which one). Does my daughter who is 4 need to purchase another type of package to get unlimited juice or can she get free juice from us? She does not drink soda, iced tea or lemonade.

    • Jo-Anne

      No need to answer. I just realized that the juice is not included in the alcohol package either. I’ll just buy the bottled juice. Sorry for asking!

      • Adam

        Thank you for your comment, Jo-Anne.

  33. Corry

    We are cruising on the Allure in Feb 2014. We are considering the drink package but also plan to dine in specialty restaurants at least 3 evenings. I cannot find any confirmation online that states the drink package is included in specialty restaurants can you please confirm?

    • Adam

      Hi Corry, all bars and lounges, Windjammer Café, Main Dining Room, specialty restaurants and our private destinations during normal business hours are included in the package. To learn more about our drink packages, click here: http://bit.ly/U7mnRl. Thank you.

  34. Monica

    On the Premium Drink package, I have a question. It makes mention that specialty beers aren’t covered, which ones are those? Are all of the Beers of the World covered on the menu? What about in the Pub and things like Guiness or Black & Tan beer drinks. We drink a lot of Pub type beer like that and if not included may not be the best option for us. Thank you!

    • Adam

      Hi Monica, the beers excluded from the classic and premium packages are: Foster’s, Grolsch, Sam Adams Double Bock, Chimay Blue and Sam Adams Imperial White. Thank you.

  35. Ian

    Monica asked a question on 29th April 2013,which there has been no reply to so far on 2nd May.
    The question was regarding the premium drinks package and what beers were not available on the package,ie..speciality beers. I would also like to know the answer to the question.
    What are the beers you can have,and the beers you can’t have.
    Like wise for the spirits,coming from Scotland I have tipple for Single malt whisky.
    Will I be able to get this on the premium package also,and if so is there any that are not included in the package.
    This will be my first ever cruise,and we are travelling in September to the Western Caribbean on Freedom of the seas.
    Thanks in advance for your response.

    • Ian

      Hi Adam,

      I was wondering when you were going to get around to answering my question from May 2nd.
      The answer to Monica’s question, doesn’t even answer half of my question.
      You were able to answer a question from Graeme,which was two days after mine.
      I look forward to your response.

      Ian.

    • Adam

      Hi Ian, thank you for reaching out. The beers excluded from our classic and premium packages are: Foster’s, Grolsch, Sam Adams Double Bock, Chimay Blue and Sam Adams Imperial White. Our whiskey’s a included in our Premium Drink Package are: Wakefield, Canadian Club, Seagram’s VO, Jameson, Crown Royal, Crown Royal Reserve and Jack Daniel’s. Additionally, we also have Crown Royal Extra Rare and WistlePig Straight Rye onboard but they are not available in our Premium Liquor Package. We hope this helps and look forward to seeing you onboard.

      • Ian

        Hi Adam,

        Thanks for the info.

        Regards,

        Ian.

  36. Graeme

    Hi,
    We are six time RC return cruisers and enjoy the ships very much. We are wondering, as my wife has an allergy to alcohol and does not drink is there anyway to sign up for a premier drinks package just for one person in the stateroom. It surely is not worth paying for a non drinker.

    Ta

    • Adam

      Hi Ta, please wait to book your premium drink package once you’re onboard. There you will be able to speak with guest relations and they will be able to make an exception for you and your wife. Thank you.

      • Scott

        In regards to the alcohol package–how can I find out the “house wines”. I assume these can be ordered at dinner.

        • Adam

          Hi Scott, our house wines are continually changing and differ from ship to ship. Once you are onboard you will be able to ask your head waiter which house wines are available. Thank you.

  37. Mrs H

    Have purchased a Fountain Soda package for our up and coming trip on Navigator but not sure if I’ve done the right thing. Is it correct that you can only get Coke, Diet Coke and Sprite? Not a lover of Coke which only leaves Sprite to drink. Is there no Fanta and Dr Pepper?

    • Adam

      If you’re not a fan of Coke or Diet Coke, right now your options would be Sprite and ginger ale, as we do not yet have our Coke Freestyle machines on Navigator of the Seas. Thanks for the question!

  38. Dennis

    Hi-

    We booked a Trans-Atlantic cruise aboard the Liberty and Royal Caribbean has given us a free premium drink package, thank you. Will we be responsible for tax, or VAT on the cost of the package?

    • Adam

      Dennis, guests are not responsible for taxes or VAT on the cost of the Premium Beverage Package as this is included in the offer.

  39. Suzanne Pincevic

    Hi Adam

    Q1 – We are booked for the cruise from Barcelona in September on the Serenade. I am looking to make a reservation time for dinners – and thinking of doing the “My time” – but see it says gratuities need to be paid up-front. My Q is that our payment for the cruise was inclusive of all gratuities – so presumably this is noted for “My Time Dining” and no further gratuities are required?

    Q2 – We were interested in purchasing a 5 or 7 bottle wine package. I am curious, from what others have said, do we HAVE to purchase TWO packages? (as there are two of us in the cabin – ie: myself and my husband). One package would be sufficient for us. Also can we SELECT which wines we want – I cannot find any provision for selection?

    Q3 – Also how is one’s bottle tracked? ie: how does one know one is getting the wine from the bottle/s purchased?

    Suze

  40. Cathi

    Adam, we love cruising and love Royal Caribbean. We have taken numerous RCi and Celebrity amonst a few others and had decided to stick with Royal exclusively until we saw the drink packages do not include water and juice like Celebrity does and also the fact it makes both parties purchase one when only one of us will be drinking. We are booked on Oasis in April 2014 but will now be switching back to Celebrity and we will make them our cruise line for all of our our yearly cruises we plan on taking. Sure wish you would reconsider the drink package to make it comparable to Celebrity’s.
    Thank you .

  41. Sam

    Adam,

    As a soon-to-be cruiser I was wondering what the accessibility of the Concierge club is? I will be traveling in a Grand Suite on Freedom of the Seas this August and I was wondering about the requirements for the concierge club.

    I have heard from different sources that the Concierge club is open only to those over the age of 21 but others have told me its accessible to anyone can you resolve this issue?

    Also I have my spouse staying in an interior suite across the hall with one of our children while I am the only adult staying in the Grand Suite. Is there any way to grant my wife access to the concierge club?

    Thanks

    • Adam

      Hello Sam, thanks for reaching out. For your first question, guests under the age of 21 may join parents/guardians in the lounge at any time. For your second question, a representative will reach out to you via email shortly.

  42. Megan

    Hi, I am going on a 3 night cruise on Enchantment in September. Are drink packages available for 3 night cruises?

    • Adam

      Hi Megan – We have a variety of beverage packages available. Find out more here: http://bit.ly/DinnerDrinks. We can’t wait to have you on board!

  43. Chris

    We are going on Enchantment of the Seas this month. Does the all-inclusive alcohol package include drinks on Coco Cay?

    • Adam

      Hi Chris – The beverage packages are honored at any of our bars or lounges, Windjammer Café, Main Dining Room, and our private destinations during normal business hours.

  44. Seph

    Adam,
    Hope you’re well. Do specialty restaurants (Rita’s, Chops, Giovanni’s Table, etc) honor the all you can drink alcohol package? The official beverage package flyer (and your last reply on this blog) only mentions the Windjammer Café and Main Dining Room as approved dining venues that honor the package.

    • Adam

      Thanks for your question. Your question has been addressed in the newest Ask Adam post: http://bit.ly/16hiexr

  45. Chris

    I noticed on the drink package info sheet that cocktail drink packages are only available on cruises of 4 nights or more. We are going on a 3 night cruise. Does that mean we have to pay for drinks or is there any kind of “premium” type package for 3 days cruises?
    thanks

    • Adam

      We only offer packages on cruises 4 nights or longer. Have a great time on your cruise, Chris.

  46. dj

    Hi,

    is there an exception to buying the drink packages for both guests?
    I drink and my wife does not drink for medical and her religious beliefs. its crazy that I have to pay for both. Is there any way around this?

    Thanks

    • Adam

      Hi DJ – The all-inclusive packages must be purchased by all stateroom guests, 21 years of age or older, for the entire cruise length. Guests with special circumstances and/or medical conditions should speak with Guest Services onboard.

  47. Stephanie

    If you are the age 19 and you are going on the explorer of the seas, can you get into the adult clubs? And just not drink just party?

  48. Michele Sikora

    My husband and I have been on 3-4 RC cruises. On one cruise the show one night was the crew members dressed in Grecian clothes with a water jug. They lined up and drank from the jug and spit the water out in different ways to the tune of Enya. Just want to know if there is a video somewhere like you tube or others of this very funny skit.

  49. Sheilah

    We are planning a 3 night cruise in March for my BD. Are alcohol packages available on 3 night cruises yet?

    • Royal Caribbean International

      Hi Sheilah – Please visit the following link for information regarding all drink packages: http://bit.ly/DinnerDrinks. Thank you.

  50. Tristen

    So I am looking at a possible cruise for my wife and I’s 5th wedding anniversary. By also taking advantage of the BOGO deal. So when I go thru the pricing why is it that the 10 Night Cruise leaving the 15th of Jan from Ft Lauderdale gives me two different prices? So when I look at the stateroom selection it says my cruise per person should be $689 per person if I choose the cheap interior room. but when I select that the price then goes up to 919 per person? I do the the 50% off the second guest but why does the price go up? I also see the taxes and port fees are listed in another rowas well as the prepaid gratuities. So why is there this big descrepancy?

    • Royal Caribbean International

      Hi Tristen, Congratulations on your 5th wedding anniversary. A representative at our Reservations Department would be happy to assist you. You can reach us at the number 1-800-327-6700, or through email at web_reservations@rccl.com.

  51. Ann

    Can the select beverage package be used to get drinks from the bar at Cococay beach?

    • Royal Caribbean International

      Hi Ann, Yes, the beverage packages are honored at our private destinations, including Cococay.

  52. Ashlee

    I have been looking at your drink packages, and I have notices that they say at the bottom per person per day. Is there a drink package you can purchase for the whole week you are on the cruise, instead of paying 50 dollars a day.

    • Royal Caribbean International

      Hi Ashlee, Thank you for your question regarding the All Inclusive Beverage Packages. Although the price is noted as per person/per day, when one of these packages is pre-purchased it is calculated for the length of the cruise and you will be provided with the total cost. You are able to pre-purchase any of these packages online, or for further assistance you may call 866-562-7625.

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@stellahancock Thank you for your inquiry. Reservations will be open approximately 60 days prior.
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Sightsee from your deck chair.

#royalwow views captured by guest poordany on Instagram.
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All-new shows and a Broadway favorite - Quantum of the Seas will have it all. Explore the world-class entertainment onboard: http://bit.ly/QOTSEnt
Don't miss out - join our Hangout with Kristin Chenoweth at 4:00pm EST for a special #QuantumOfTheSeas Entertainment announcement, live from the +Hyde Bellagio in Las Vegas: http://bit.ly/KChenEntHangout
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Royal Caribbean at the Food & Wine Classic

Monday, July 21, 2014 11:52 AM

By Lisa Lutoff-Perlo, Executive Vice President, Operations, Royal Caribbean International I recently returned from Aspen, Colorado where Royal Caribbean International was the official cruise... Continue Here to Read More…

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Tuesday, July 8, 2014 10:07 AM

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Wednesday, July 2, 2014 8:30 AM

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Thursday, June 26, 2014 9:51 AM

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Tuesday, June 24, 2014 4:22 PM

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Friday, June 20, 2014 11:18 AM

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Kristin Chenoweth Talks Entertainment on Quantum of the Seas

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Monday, June 9, 2014 11:27 AM

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Wednesday, May 21, 2014 3:57 PM

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Friday, May 16, 2014 11:02 AM

It has been a while since my last blog, however I recently returned from my first multi-generational family vacation and I want to share some thoughts about that experience with you. You may be... Continue Here to Read More…