Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

See Why Royal Caribbean was Voted Best Baby Getaway

My name is Alison Frazier and as the Manager of Guest Activities on the Entertainment team, I am responsible for all sports, games and activities that guests of every age enjoy onboard Royal Caribbean International ships. I was a crew member in the early nineties on the Sun Viking and was part of the startup team for Allure of the Seas – with several positions in between – and I can truly say that it continues to be an exciting place to work.

As the mother of two children, I am much attuned to the needs of cruising families. My kids have grown up cruising and are huge fans of our complimentary Adventure Ocean Program. The biggest compliment we continually get from parents is that their children don’t want to leave our care – and I can relate, having to often fib by telling my kids that Adventure Ocean is closed so we can spend time as a family! Although they are now both “Explorers” (our 6- 8 year old age group) it was not that long ago that my daughter was one of the first babies that participated in the launch of our Royal Babies & Royal Tots Fisher-Price play sessions in 2004. At that time our children’s programming was limited to ages 3-11, so we teamed up with our partners at Fisher-Price to provide a play concept for our youngest cruisers (6 – 36 months). The launch was successful and we still run the play sessions today.

I am proud to say that Royal Caribbean was recognized as a Best Baby Getaway of 2012 by American Baby magazine. It was an honor to be featured and a credit to the focus Jeannette Loury, our Adventure Ocean Consultant, has placed in developing our under-3 program.

Some examples of how the program has evolved over the years include our debut of the first Royal Babies and Royal Tots Nursery, a drop-off service offered for a nominal fee for children from 6 to 36 months, on Oasis of the Seas in 2009. Due to the positive response from our guests we have since added eight additional nurseries as part of the Royal Advantage revitalization program. By the end of 2012, with two more nurseries scheduled to open on Serenade of the Seas and Enchantment of the Seas, Royal Caribbean will have 11 nurseries in its fleet. Nurseries are currently available on Oasis of the Seas, Allure of the Seas, Liberty of the Seas, Freedom of the Seas, Splendour of the Seas, Radiance of the Seas, Rhapsody of the Seas, Mariner of the Seas and Grandeur of the Seas

Additional offerings for our under-3 cruisers include the Fisher-Price Toy Lending Program, where parents can stop by Adventure Ocean and borrow toys to entertain the little ones in their stateroom while parents get ready for an evening out. If you find yourselves at our private beach destination, CocoCay, don’t forget to check out the PowerWheels track by Fisher-Price. This is one of my children’s favorite memories from when we cruised on Monarch of the Seas last year. They still talk about it today!

As part of the Royal Babies and Royal Tots Nurseries, our Youth Staff has experienced many rewarding moments at sea. On some of the longer cruises, we have the joy of sharing in many firsts, such as first steps, first time using the potty and even first words. In fact, parents have thanked us in the past for helping to develop their toddler’s language skills – and letting their personality shine. Take one of our nursery guests, Colton, and his mother. At the beginning of their voyage, Colton’s communication consisted of asking for his Mommy or for cookies. By the end, he was singing and dancing to Justin Bieber’s “Baby” with our staff!

Part of our staff’s success in connecting with the youngest cruisers is their experience in child care. All of our Nursery personnel have four-year university degrees or an international equivalent in Recreation, Education or a related field. They are required to have at least 3 to 5 years of experience working with children 6 months and up. They also participate in a specially developed, 30-hour training program and curriculum conducted by an accredited Florida instructor at the Little Cruisers Child Care Center in Miami.

We also intentionally ensure that our original production shows, parades and ice spectaculars are family friendly. We also developed a black-light puppet show called ImaginOcean! with an enchanting story, great characters and fabulous soundtrack. And I can’t forget to mention the DreamWorks Experience on select ships, where children and adults get a thrill from seeing Shrek, Puss in Boots, Po and the characters of Madagascar. The DreamWorks parade is my absolute favorite and fun for everyone.

We have come a long way since that first play session in 2004 and I am proud that we have so much to offer. And remember, once they are old enough for Adventure Ocean there is no looking back! What memorable stories do your kids treasure from our Adventure Ocean program?

 

33 responses to:
“See Why Royal Caribbean was Voted Best Baby Getaway”

  1. Ryan & Steph

    My wife and I are both experience cruisers and are taking our daughter on her first cruise in Sept 2013 to Bermuda she will be 13 months. The reason we decided on this cruise was because of the new Royal Tots Nursery. We cannot wait for her to enjoy her first cruise and to experience the nursery for ourselves. This new addition really helped us with our questions about cruising with a baby. We can’t wait!

    • Adam

      You’ll have to be sure and let us know how much she likes it, Ryan & Steph. We look forward to having all 3 of you onboard next year.

    • Diane

      We will be taking that same cruise in October with our then 12 month old grandson.

      • Adam

        Enjoy your time, Diane! We hope this begins a long tradition of cruising with Royal Caribbean. Thank you for your comment.

  2. Dana

    My family and I will be cruising on Oasis of the Seas in may of 2013. Although my husband and I have been on multiple cruises this will be our first time with a little one. I admit, I was a little hesitant about cruising with a 15 month old, however, after eading this, I am even more excited about sharing such a special adventure with my daughter! Thank you Royal Caribbean for keeping cruisers of all ages in mind!

    • Adam

      You’re welcome, Dana. We’re happy to put your mind at ease and are excited to have your family onboard next May.

  3. Steve

    Hi Adam, what are the details about the new Oasis class ship that your company is interested in purchasing? Also, what are the latest details, not the blog post, on Project Sunshine?

    • Adam

      Hello, we are currently engaged in negotiations for the possible construction of another Oasis-class ship. At this time we have not entered into any agreement, but hope to do so before the end of the year. Thank you.

  4. William Brown

    I would like to know why it has taken more than 10 days and counting to get “MY time Dining” reservation on Oasis of the Seas.. ON Dec 1, 2012 . I booked all the my time dining at 6:15 pm for the four of us in the A-1 Aqua Theater suite.
    I noticed in my record that it only had two of us showing up on the pre cruise planner and notified your ROYAL Advantage Concierge of this problem and they assured me that it would be no problem to fix this oversight. Well that was 10 days ago and it still hasn’t been corrected… I booked back to back trips and am paying a lot of money for this suite and as a Diamond (after this trip we will be Diamond Plus Crown and Anchor members).. I did expect MORE..

    Thanks .. but someone needs to find out why this is taking such a long time to get fixed.

  5. Sameera Backer

    My kids enjoyed Allure of the Seas(which we took during 2011 Christams/New year cruise). They love to go on a royal cruise again. We are planning toc ruise again on Dec 2012 on Oasis.

    • Adam

      We’re glad to hear that, Sameera! We look forward to having you onboard again in December.

  6. Caroline

    Trying to plan a cruise with our children (8 & 11) . They have cruised before but not with royal Caribbean. What ship would you recommend for 5 day? Thanks.

    • Adam

      Hi Caroline, each ship provides plenty of activities for children of all ages to participate in onboard. For more information, please click here.

  7. Toni

    We took our then 3 year old with us on our last cruise and were very dissapointed with it. He is a special needs child and was kicked out of the program the frist 3 hours of the first day because the staff could not handle him. I went back to get him and all they told me was that your husband picked him up. the staff did not inform me that my child could not come back. now when we returned to shore I shot off email after email and call after call for about 2 months and all we kept getting was i’m sorry, we are sorry. Not how can we make your next cruise a better experience. we are debating on booking an 11 night southern carribean cruise for 5 people one will be our soon to be 5 year old who is still special needs. what kind of training and or changes will the child care staff have for special needs?

  8. elaine adamo

    I have just returned on a cruise Freedom of the Seas and I think I have a suggestion for one of your new ships” name: ABUNDANCE OF THE SEAS. Thank you for a terrific vacation.

    • Adam

      Thanks for the suggestion, Elaine.

  9. LW

    Hi,

    I love Royal Caribbean’s ships and love cruising on this line. In August 2013 we will be cruising on Allure of the Seas for a second time. This time we will be bringing along our newest member of the family, our second child who is 5 months now but will be 10 months when we go on the ship. He won’t be able to eat or drink any of the food/drinks on the ship. We will have to purchase the baby food package on the ship and bring our own baby cereal and formula onto the ship for him. He will be paying the full 3rd/4th passenger fee to be on the ship even though he cannot enjoy any of the food or the shows/entertainment on the ship. You’re probably asking now “then why are you cruising with him, choose another type of vacation”. Well, my 6 year old loves cruising and so do we. We had an amazing time the last time we were on Allure of the Seasa, Liberty of the Seas and Navigator of the Seas. We have tried other family vacations and it just doesn’t compare to cruising. It is so easy to vacation with young children on a ship and we always have a good time. We have been on other cruise lines and the Royal Caribbean ships are our favourites. The only thing that bothers me is that we are already paying a lot to have our baby go on the ship with us even though he won’t be able to eat the food or enjoy the shows, it would be nice if we didn’t have to pay $8/hour to enroll him in the nursery program. My 6 year old’s camp program is free but why can’t the nursery be free as well considering that babys have to pay the full priced 3rd/4th passenger fee but can’t partake in the food/drinks/shows/entertainment? Also, it takes less effort to entertain a 6 year old as opposed to a baby. A baby needs more one on one care but once they settle, most of the time they will be sleeping while they are in the nursery. Why can’t the nursery be free as well?

    Thanks for reading.

    LW

    • Adam

      We understand your concerns, LW, and thank you for your comment. Please click here for more information on our policy. Thank you.

  10. LW

    Hi,

    Sorry, I forgot to mention another item in my comment above. We will have to purchase the ship’s baby food as babies can’t eat any of the ship’s food. What is interesting to note is that the ship will cater to passengers with special diets, e.g. diabetic diets, gluten-free diets, allergies, etc. (note that these passengers do not have to pay extra for their special diet requirements). How come baby diets (baby food) cannot be provided for free as well? Babies are paying full fare to be on the ship.

    Thanks again for reading.

    LW

  11. Richard Nickinson

    Hi,

    My wife and I are travelling on Adventure of the Seas at the end of October. We have an 8 month old and this will be his first cruise. Plesae could you tell me what facilities are availble for a child of his age on this ship?

    Many thanks.

    • Adam

      Hi Richard – Each of our ships provides plenty of activities for children of all ages to participate in onboard. For more information on our programs just for babies and tots, please click here.

  12. Kym

    We applaud RC for adding so many nurseries. We ONLY take cruises with nurseries so we can have a nice meal without someone throwing food.
    In the past, there was only cruise one line with baby care so we only take RC now ! We’ve had great experiences with the nurseries and even in-room babysitting. An ice skating pair sat with our kids one night- what a treat ! Sure there’s a fee but it is worth EVERY penny and please don’t think we dump our kids off- we sign up for meal time and maybe a couple of hours one night.
    Happy Family

  13. Katie

    I was just wondering why you charge for infant care. I’m paying full price for my infant to travel she won’t be partaking in much and the one thing can do I have to pay for. Just curious why?

  14. Cait

    I also am wondering why we pay the 3rd/ 4th person price for an infant that cannot enjoy the food, entertainment, etc and STILL have to pay for the nursery. It doesn’t make sense.

    • Royal Caribbean International

      Hi Cait – We appreciate that an infant child will not partake of the food and entertainment on board. However, cruise passage is sold by the guest, not the stateroom. We must adhere to strict safety limits in the number of guests onboard each cruise, regardless of their age. Our youngest cruisers are no less a guest and require the same safety precautions as everyone else onboard. These strict safety limits often mean staterooms that can accommodate three or more guests must be sold as singles or doubles. Our current guideline does not provide reduced fares for infants.

      For specific sailings, we do offer 3rd and 4th guest rates at a reduced cost in triple and quad occupancy staterooms. These rates are designed to offer the same fare to all 3rd and 4th guests, regardless of age. We genuinely regret any inconvenience experienced as a result of the information provided in this regard.

  15. Daniela Vázquez

    Hola, mi familia y yo queremos viajar por crucero pero en la página web no encuentro un apartado para hacer reservaciones desde México, además quisiera saber los costos de los infantes tengo una pequeña de 1 año y 9 meses y quisiera saber cuales son los cruceros que se adapten para su edad,
    Gracias
    Daniela Vázquez

    • Royal Caribbean International

      Hi Daniela – Thank you for your interest. Please contact a booking agent in Mexico by calling 55 9178-0401 or 01 800 700-2129, Monday – Friday 9:00 a.m. – 6:00 p.m. or by emailing mexicoventas@rccl.com.mx.

  16. Jon

    Will you be adding a Royal Babies & Tots Nursery to Adventure of the seas? In my opinion this needs to be added to every ship.

    Thank you

    • Royal Caribbean International

      Unfortunately, the Royal Babies & Tots Nursery will not be an addition to the Adventure of the Seas during its rejuvenation in 2014. However, in 2013 the program was added to the Brilliance of the Seas, Vision of the Seas, Independence of the Seas, and Legend of the Seas, and it will be added to the Navigator of the Seas during its 2014 rejuvenation.

  17. Xiomara

    Hi, what type of baby food is acceptable to bring to the ship.. can we bring yogurt or snacks for our toddler??? There’s any restrictions on that kind of food? Thanks.

    • Royal Caribbean International

      Hello, Guests are allowed to bring non-perishable foods that are sealed and in the original containers. For example, dry, non-perishable snack items like cookies, crackers, chips, energy bars, etc. For any further questions or concerns our guests to contact the Access Department at (866) 592-7225.

  18. Rachel

    Can I reserve specific dates/times in the Royal Babies and Tots Nursery before my cruise? If so, how far in advance can I make the reservations? Thanks.

    • Royal Caribbean International

      Hi Rachel, Thanks for your question. Program hours vary based on ship and itinerary. To find specific times for your sailing, please check your “Aqua News” newsletter once you’re onboard.

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