All guests booked in a Star suite will receive:
- Six weeks before sailing: The Royal Genie will contact the guest and ask them to complete an important survey about the guests’ preferences. Based on the information provided, the Royal Genie will begin preparations to personalise your holiday accordingly.
- Approximately four weeks before: Your Royal Genie will contact you via email in order to finalise the details of your holiday.
- One week before sailing: Your Royal Genie will email you a link to begin using Loop, a web-based messaging service – this exclusive Star messaging tool allows fast, easy and convenient communication between you and your Royal Genie. Loop will be available from point of registration until four days after your cruise.
All guests booked in a Sky suite will receive:
- Seven days prior to sailing: an email reminder. Additionally, Sky guests will receive an introductory email from an onboard Concierge.
All guests booked in a Sea suite will receive:
- Seven days prior to sailing: an email reminder