ACCESSIBLE CRUISING 
There's a wonderful world of adventure awaiting you and there's no one that can bring it to life like Royal Caribbean International®. We've always believed that discovering and exploring the world around us is something that everyone should be able to enjoy, and over the years we've been an industry leader in providing the finest cruise holiday experience for all of our guests.

A great cruise holiday has no limits. Our brochure outlines features, equipment and services available for guests with disabilities, medical conditions or special needs and includes a handy planning guide.
 
ACCESSIBLE SEAS BROCHURE
 
Accessible Seas Brochure text version PDF
 

PLAN AHEAD

While we don't require information about the extent of your disability, the more information you can share with us, the better we are able to assist you. For your convenience, please see the link below for the 'List of Equipment and Services Requiring Advanced Notice'. Please note that we require advance notice for some requests.

  • - 60 days for sign-language interpreting
  • - 30 days for special needs equipment or services
  • - 72 hours if travelling with a group of passengers with a disability

* Please know, if we don’t receive enough advance notice, we will do our best to provide the requested equipment and/or services, but they will not be guaranteed.

LIST OF EQUIPMENT AND SERVICES REQUIRING ADVANCE NOTICE

 

 

DIALYSIS & OXYGEN

Guests with medical conditions that require the use of dialysis or oxygen should contact us to discuss bringing the appropriate equipment onboard.

Guests requiring continuous ambulatory peritoneal dialysis are welcome onboard. Guests should bring onboard, or arrange to have delivered, all the necessary supplies and equipment needed to perform the dialysis. Please have your supplier contact our Access Department to request clearance for port delivery.

We are unable to assist or administer haemo-dialysis treatments. However, guests using self-administered haemo-dialysis equipment are welcome to sail under certain requirements; contact our Access Department for details. Otherwise, guests requiring physician-assisted dialysis may make arrangements by contacting Dialysis at Sea at +1 800 544 7604. Dialysis at Sea specialises in the treatment of haemodialysis care while onboard on select Royal Caribbean sailings along with trained doctors and nurses, and provides dialysis equipment and supplies. All types of oxygen are permitted on board. Please notify us as to quantity, type and delivery schedule. Each ship has a different storage policy; however, you will be able to keep some or all of your cylinders in the stateroom.

CHILDREN WITH DISABILITIES

Royal Caribbean welcomes children with disabilities, especially in our fun-filled Adventure Ocean program Upon request, we will do our best to provide you with your requested accommodations. Some of these accommodations can include:

  • - Adventure Ocean grouping by ability (rather than age)
  • - Adventure Ocean toilet-trained policy exception
  • - Pagers for parents of children in the Adventure Ocean program
  • - Babysitting Services

Our Youth staff are required to have a four-year university degree or international equivalent in education, recreation or a related field. They also have at least three to five years qualified experience in working with children ages six months to 17 years.

In addition, all Youth staff have received autism-awareness training developed by Autism on the Seas. This training covers the characteristics of autism and developmental disabilities, correct person-first language and terms, and skills to initiate a conversation with a parent about his or her child’s needs.


PREGNANCY

Pregnant guests cannot be entering, or have entered, the 24th week of pregnancy on the first day of their planned cruise or cruisetour. Guests will be required to fill in a Public Health Questionnaire at the pier attesting that they have not entered the 24th week.

COGNITIVE, INTELLECTUAL AND DEVELOPMENTAL DISABILITIES

Upon request, every effort will be made to provide reasonable accommodations that will meet the needs of guests with cognitive, intellectual and development disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer's disease. Some of these accommodations can include: early boarding, boarding & departure assistance, early disembarkation and special dietary needs. Please contact our Access Department.

OTHER NEEDS

If you have another type of medical condition that has not been mentioned, please enquire about policies and procedures that may affect your cruise. To customise your accommodations to meet your specific needs, please complete the Guest Special Needs Form.


To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form
To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form

We encourage you notify us of your needs at the time of booking, to guarantee availability of specific equipment or services. Please note that 60 days' advanced notice is needed for sign-language interpreting and 30 days' advanced notice if you need special-needs equipment or services. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours advance notice if you are travelling with a group of 10 or more passengers with a disability.
 
 

MORE INFORMATION

Call our Access Department on 1800 754 500 (AU) or 0800 102 123 (NZ)  or send an e-mail to special_needs@rccl.com, or have your local travel agent or International Representative contact us. Our fax number is
+1 (954) 628 9622.

ADDITIONAL ASSISTANCE

Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.

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