LIST OF EQUIPMENT AND SERVICES REQUIRING ADVANCE NOTICE

60 days prior to sailing

  • Sign language interpretating services

30 days prior to sailing

  • Raised toilet seat
  • Commode chair
  • Shower stool
  • Transfer bench
  • Service animal relief area
  • Large print material
  • TTY
  • Visual-tactile alert system
  • Assistive listening devices
  • Medical refrigerator
  • Sharp's container
  • Distilled water
  • Extension cable
  • Oxygen supply delivery
  • Dialysis supply delivery
  • Closed captioned television (on Monarch of the Seas only)

To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form
To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form

We encourage you notify us of your needs at the time of booking, to guarantee the availability of specific equipment or services. Please note that 60 days' advanced notice is needed for sign-language interpreting and 30 days' advanced notice if you need special-needs equipment or services. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours' advance notice if you are travelling with a group of 10 or more passengers with disabilities.

MORE INFORMATION

Call our Access Department on +1 866 592 7225,  or send an email to special_needs@rccl.com, or have your local travel agent or International Representative contact us. Our fax number is
+1 (954) 628 9622.

ADDITIONAL ASSISTANCE

 
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.

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