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Questions related to Accessibility & Disability

All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details. If you need additional info...
We do not require proof of disability such as medical certificates or disability badges. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
Yes, the island is largely accessible, but some experiences are not. Oasis Lagoon freshwater pool is also accessible, as is the wave pool in Thrill Waterpark; both have chair lifts. However, the towers to the waterpark’s slides have stairs, as does t...
We have personnel with wheelchairs who provide assistance in pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note: our personnel are not permitted to lift guests. During peak times there may be a wait for assistanc...
We do not require you to give details about your disability. However, the more information you can share with us about your needs, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ah...
We do not require that a guest with a disability travels with another person as a condition for travelling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting), a...
You can contact a Complaint Resolution Official (CRO) at all US ports of departure and all ships will address your disability-related concerns. They have been trained and are aware of applicable US Department of Transportation disability rules as wel...
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or hire one from a company that provides wheelchairs and scooter rentals for ...
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies. Guests travelling with an assistance animal should contact Accessible Shore Excursions to review guidelines and...
We’ve recently changed our policy on emotional support animals onboard our ships. Our policy now differentiates emotional support animals from service animals that are trained to perform a function for a person with a disability. Service animals will...
No, however we provide qualified readers onboard our ships for guests who are blind or have low vision. Selected crew members have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions inform...
We provide qualified readers onboard our ships for guests who are blind or have low vision. Selected crew members have been trained as qualified readers to read written material such as the daily Cruise Compass and shore excursions information. Waite...
Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to navigate and narrow pavements, not all tours offer access to wheelchairs/scooters. Accessible tours are tours designed for fu...

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