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Healthy Sail Center
Frequently Asked Questions
Vaccine Requirement
Do I need a COVID-19 vaccine to cruise?
Which sailings are open to guests who are not vaccinated?
What if I cannot get vaccinated due to a pre-existing allergy? What if I am not vaccinated for religious reasons? What if I have recently recovered from COVID-19 and am not now eligible to be vaccinated?
What vaccines are accepted?
What documents are accepted as proof of vaccination?
How long do you consider my vaccine good for? Do I need to get re-vaccinated or get a booster shot to sail?
How far in advance of my cruise do I need to be vaccinated?
Testing Requirement
Will I have to take a COVID-19 test before or during my cruise?
What types of tests are accepted and where do I submit the results? Can I use a home test kit?
How do I figure out which days I should get my pre-cruise COVID-19 test?
Can I take a telehealth test at home to satisfy my pre-cruise COVID-19 test requirement? Can I bring a test kit with me on my cruise to satisfy any additional entry or re-entry testing requirements?
If I am cruising Europe and not up to date on my vaccinations by the European Medicines Agency standards, in which countries will I be required to complete additional testing to go ashore?
Where can I purchase an eMed Test Kit and how do they work? Do kits have an expiration date?
I need to schedule a pre-cruise test. Can you share any COVID-19 testing sites or providers in the city from where my sailing departs?
Travel Requirements & Documents
What completed travel documents do I need to board the ship?
Mask Policies
Will I have to wear a face mask onboard my cruise?
Do I have to wear a face mask at ports of call?
Boarding Day At The Terminal
What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal?
If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?
How long will it take to board the ship considering the new processes and protocols?
What can I expect if I'm directed to complete secondary screening at the check-in?
As a Suite guest, will I still have a separate check-in area and lounge area available to me at the terminal?
Ship Protocols
How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?
Will there be hand sanitizer provided in the stateroom and around the ship?
How are you ensuring guests are washing and sanitizing their hands?
What are your health and sanitization standards on the ship?
How are my linens and towels washed to ensure they are sanitized?
Will you still require the guest safety muster drill? How will this be conducted safely?
Are there any experiences or venues that are closed?
What are the differences in the cruise experience for an unvaccinated guest?
Perfect Day at CocoCay Protocols
Where and when will physical distancing be required onshore at Perfect Day at CocoCay?
Ports of Call Protocols
What requirements are there for guests who wish to go ashore in ports of call? Will I be required to buy a shore excursion?
Medical Care & Case Management
If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for COVID-19 on the ship?
If a guest or crew member tests positive onboard, what is your response plan?
Will I need to isolate or quarantine onboard the ship if I test positive for COVID-19 or come in close contact with someone who does?
If a guest is moved to isolation, what care and amenities will be available to them?
How is the medical center equipped to handle a possible COVID-19 case?
Will I need to quarantine or isolate when I return to the U.S. from my cruise?
What should I do if I test positive for COVID-19 after my cruise?
Crew Health & Wellness
Are crew members expected to abide by similar policies as the guests?
Do crew living on Perfect Day at CocoCay undergo the same health screenings as crew members onboard?
Booking Flexibility & Cost Protections
If I test positive for COVID-19 right before my cruise, at the terminal before the cruise, or on the cruise, what is your refund policy and what associated costs are covered?
Guest Qualifiers & Conduct Policies
Besides a positive test result, are there any other reasons I or my travelling party would not be able to board the ship?
What if I am not feeling well in the days leading up to my cruise?
Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?
Do I need to use the Royal Caribbean App to meet new safety policy requirements? What if I don't have a smartphone?
Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?
Can I book back-to-back cruises at this time?
Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?
What is the definition of a traveling party?
How do you enforce new health protocols? What are the consequences of not following new health & safety conduct rules?
If I’ve recently recovered from COVID-19, will I still need to be vaccinated to sail? Will I still have to take a COVID-19 test before or during my cruise?
Australia Cruises: More to Know
Will I require travel insurance for my cruise departing from Australia?
What are the implications for international guests arriving to join a cruise from Australia?
Cruises to Bermuda: More to Know
Are there any additional requirements to cruise to Bermuda?
Singapore Cruises: More to Know
How does contact tracing work for Singapore cruises?
These protocols will probably evolve as we work with local authorities to adapt to real-time public health standards.
Visit The Healthy Sail Centre
Visit The Healthy Sail Centre
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