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Return To Service Frequently Asked Questions
Return To Service Frequently Asked Questions
 
 

Testing for all

Will I have to take a SARS-CoV-2 test before I cruise?

How do I arrange my SARS-CoV-2 test? How can I book my appointment?

What happens to my paid cruise fare if I test positive for SARS-CoV-2 before the cruise and cannot join?

Will I be required to take a post-cruise SARS-CoV-2 test?

Testing for all
Will I have to take a SARS-CoV-2 test before I cruise?

How do I arrange my SARS-CoV-2 test? How can I book my appointment?

What happens to my paid cruise fare if I test positive for SARS-CoV-2 before the cruise and cannot join?

Will I be required to take a post-cruise SARS-CoV-2 test?

100% fresh, filtered air

How is air circulated and filtered onboard?

Is the air safe onboard a cruise ship?

Is the air on a ship "recycled"?

Is the air in an inside room safe?

100% fresh, filtered air
How is air circulated and filtered onboard?

Is the air safe onboard a cruise ship?

Is the air on a ship "recycled"?

Is the air in an inside room safe?

 

Medical grade cleaning standards

What are your health and sanitization standards on the ship?

How are public areas cleaned onboard?

What are the safety and sanitization protocols in kids' and teens' areas and programs?

Will there be hand sanitizer provided in the stateroom and around the ship?

Medical grade cleaning standards
What are your health and sanitization standards on the ship?

How are public areas cleaned onboard?

What are the safety and sanitization protocols in kids' and teens' areas and programs?

Will there be hand sanitizer provided in the stateroom and around the ship?

Less guests, more space for your family

How full will the ship be? Will there be less guests onboard than usual, to promote physical distancing?

Will I have to wear a face mask on my cruise and if so, exactly when, where and why?

Where and when will physical distancing be required onboard?

Less guests, more space for your family
How full will the ship be? Will there be less guests onboard than usual, to promote physical distancing?

Will I have to wear a face mask on my cruise and if so, exactly when, where and why?

Where and when will physical distancing be required onboard?

 

Upgraded medical facilities & expert care

What are the qualifications and training of your medical staff onboard?

How is the medical center equipped to handle a possible COVID-19 case?

What is the cost for onboard medical care and testing for COVID-19 related concerns?

Upgraded medical facilities & expert care
What are the qualifications and training of your medical staff onboard?

How is the medical center equipped to handle a possible COVID-19 case?

What is the cost for onboard medical care and testing for COVID-19 related concerns?

 

Safe, timely return home

If a guest or crew member tests positive onboard, what is your response plan?

If a guest or crew member starts feeling unwell during a voyage, what steps are taken?

How can I be assured all guests, crew and ship will be able to return to the embarkation port if there is a positive COVID-19 case onboard?

Safe, timely return home
If a guest or crew member tests positive onboard, what is your response plan?

If a guest or crew member starts feeling unwell during a voyage, what steps are taken?

How can I be assured all guests, crew and ship will be able to return to the embarkation port if there is a positive COVID-19 case onboard?

 

 

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