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Questions related to Onboard Guest Services

Yes, Royal Caribbean works with mobile networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilise your device are determined by your network provider. Prior to your sailing, it is recommended to c...
Please call our Royal Celebrations department on +1 888 933 7225 or email royalcelebrations@rccl.com and one of our experienced Wedding Coordinators will be happy to assist.
There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates. There are not always exchange facilities available or open in the ports.
We do offer dinner jacket rental onboard most of our ships. Please use the link below to check availability. We also offer full laundry and dry cleaning services onboard. We do not provide irons in the staterooms as they constitute a fire hazard.
As of 30 September 2018, we are discontinuing our in-stateroom babysitting, Sitters at Sea. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. If your sailing departs prior to 30 September 2018, we will...
Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Please note, wheelchai...
Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. Guest who participate will be processed onboard the ship and will receive their airline boarding passes, luggage tags, as well as baggage claim c...
Just because your ship is docking, doesn't mean your holiday is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here's...
The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant opening times, when and where bingo will be played and what shops have sales. It also provides details about the amazi...
Feel free to recognise crew members that make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity e...
Looking for your stateroom, a particular restaurant or activity? Our interactive Wayfinder screens, located in the lift lobbies, will help get you there. Wayfinders allow you to instantly view a map of the entire ship and are available in English, Sp...
All shipboard photo products and services can be either purchased pre-cruise with a discount or onboard for full price. All professional photo operations are handled by Image Photo Services on all Royal Caribbean ships. There is no ability to offer p...
All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.
Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage. A priest will also offer a daily mass if there is a priest onboard. We are not able to guarantee that a priest is onboard for all our sailings, but we do try to...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
Royal Caribbean International is a global brand with sailings all around the world. The main language spoken onboard is English. However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen...

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