{{ notfound }}

Questions related to Guest Conduct & Other Policies

MINIMUM AGE TO SAIL UNACCOMPANIED Royal Caribbean's minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). Royal Caribbean's minimum age to sail unaccompanied on sailings originating in South America, Europe, A...
An Onboard Expense Account, also known as your SeaPass® onboard account, is the cashless system used for all onboard purchases and services. SeaPass cards will be in your stateroom waiting for you. The account may be set-up with either a credit card ...
Yes. Guests who consume their personal wine and champagne in public areas, will incur a $15 corkage fee per bottle.  For more information on our alcohol policy, click here.
Firearms & Ammunition, including realistic replicas. Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.) Illegal Drugs & Subst...
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...
Please Note: Cruise Critic Meet & Mingle event registration is currently paused. A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides ...
We’ve outlined the behaviour expectations for people enjoying a cruise holiday in our Guest Conduct Policy. You can download the policy document here.
Yes, there are ATM services onboard and limited currency conversion services. All cash withdrawals are in US dollars and there is a withdrawal fee to use the ATMs. All onboard purchases are made with your SeaPass card. The Casino is the only place on...
Royal Caribbean uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.
While onboard you can provide feedback to any of our crew members who will be happy to help make your holiday as enjoyable as possible. You can also ask questions and provide feedback at our Guest Services Desk onboard. At the end of your cruise, you...
Yes. During operating hours, the casino will allow smoking, with certain areas designated as non-smoking. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-...
Indoor smoking is permitted in the Casino, the cigar clubs on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports. Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor...
The minimum drinking age for all alcoholic beverages on Royal Caribbean International ships is as follows: •On sailings originating in North America: 21 years. • On sailings from South America, Europe, Asia, Australia and New Zealand: 18 years •The m...
Just like the security screening at an airport, we also screen all luggage our guests bring onboard to ensure everyone’s safety. If there is an item in your luggage that is prohibited or is believed to be prohibited, your bag will be taken to a scree...
Duty-free items purchased onboard can be taken to your room and enjoyed during your holiday. However, duty-free alcohol and, in some areas, cigarettes will be delivered on the final day or morning of your voyage.
Irons and clothes steamers are prohibited items and should not be brought with you on your holiday.
One of the best things about cruising is the food! And there will be many dining options available to suit most tastes and preferences. However you are free to bring non-perishable prepackaged food in limited quantities. While we have many drink offe...
Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages (beer, seltzer, or hard liquor) seized on embarkation day will be returned at the end of the voyage provided that they are in the origin...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is USD$7.95 per minute and will be automatically charged to your SeaPass account. You can also use Voom, the fastest Internet at sea, or visit the Internet Cafe to keep in...
If you lose an item onboard, please go to Guest Services where we maintain a Lost and Found service. If you discover that you may have lost an item after you left the ship, please see the following links: English:  https://www.chargerback.com/reportl...
NextCruise is our onboard future cruise booking program available to help you book your next Royal Caribbean adventure. Reasons to book via NextCruise are: The richest offer on any sailing guaranteed (at the time of booking) Get up to $600 in onboard...
There is a limited allotment of onboard activities available to book pre-cruise. If you can’t see your desired activity in Cruise Planner, please speak to a crew member once onboard so they can assist with your booking.
A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides a private room, complimentary cold hors d'oeuvres, and non-alcoholic drinks, as w...
Irons and clothes steamers are prohibited items and should not be brought with you on your holiday. For a list of other prohibited items please refer here.
There is no limit to the amount of cigarettes Royal Caribbean will allow to be brought onboard per person on the first day of sailing. However, for international sailings, the number of cigarettes you can bring back into the country is based on the l...
Per company policy, we allow the tossing of a biodegradable urn containing ash while at sea. Ashes must be in an approved scattering or biodegradable urn, free of plastic or wire, and the entire urn must be tossed. A certificate proving the urn is bi...
For details on special activities for Christmas sailings, click here for Australia and here for New Zealand.
Duty free items purchased onboard can be taken to your room and enjoyed during your holiday. However, duty free alcohol and on some sailings, cigarettes, will be delivered to your stateroom on the final day of your voyage.
If you have left any item on the ship, please visit the Royal Caribbean lost and found website and follow the prompts to enable Chargerback to recover your goods.
You can contact guests 24 hrs a day by calling +1 888 724 7447 and following the prompts to specify the ship you need to contact. The cost is $7.95 USD per minute and each call is limited to 10 minutes in duration. Please note that Visa and MasterCar...
Guests must register at least 3 days prior to sailing at CruiseCritic.com.
No, all packages are for single guest use and cannot be shared by multiple people. Our Deluxe Beverage Package Policy requires all guests wishing to purchase the Deluxe Beverage Package or the Deluxe Beverage Package and Internet (Sip + Stream) to do...
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...

Still need help? Contact Us

Get support by Phone or Email

Previewing: Promo Dashboard Campaigns

My Personas

code: