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Questions related to Guest Conduct & Other Policies

There is a limited allotment of onboard activities available to book pre-cruise. If you can’t see your desired activity in Cruise Planner, please speak to a crew member once onboard so they can assist with your booking.
A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides a private room, complimentary cold hors d'oeuvres, and non-alcoholic drinks, as w...
Irons and clothes steamers are prohibited items and should not be brought with you on your holiday. For a list of other prohibited items please refer here.
There is no limit to the amount of cigarettes Royal Caribbean will allow to be brought onboard per person on the first day of sailing. However, for international sailings, the number of cigarettes you can bring back into the country is based on the l...
For details on special activities for Christmas sailings, click here for Australia and here for New Zealand.
Duty free items purchased onboard can be taken to your room and enjoyed during your holiday. However, duty free alcohol and on some sailings, cigarettes, will be delivered to your stateroom on the final day of your voyage.
If you have left any item on the ship, please visit the Royal Caribbean lost and found website and follow the prompts to enable Chargerback to recover your goods.
You can contact guests 24 hrs a day by calling +1 888 724 7447 and following the prompts to specify the ship you need to contact. The cost is $7.95 USD per minute and each call is limited to 10 minutes in duration. Please note that Visa and MasterCar...
Guests must register at least 3 days prior to sailing at CruiseCritic.com.
Service charges for stateroom attendants and dining room staff are included in the fare. So you simply pay one inclusive cruise fare incorporating our award-winning service, main meals, accommodation, kids club and entertainment, as well as the varie...
For the safety of our guests, the following items are not allowed onboard our ships: -Irons, coffeemakers, candles, power boards/ extension cords and electrical transformers. -Weapons (including knives, regardless of length), illegal drugs, and other...
Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee, Hai...
Yes. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee...
The minimum drinking age for all alcoholic beverages on Royal Caribbean International ships is as follows: •On sailings originating in North America: 21 years. • On sailings from South America, Europe, Asia, Australia and New Zealand: 18 years •The m...
No, all packages are for single guest use and cannot be shared by multiple people. Our Deluxe Beverage Package Policy requires all guests wishing to purchase the Deluxe Beverage Package or the Deluxe Beverage Package and Internet (Sip + Stream) to do...
Our smoking policy adheres to local health legislation based on the ship’s departure port. All Royal Caribbean ships offer designated outdoor smoking areas. Indoor public spaces are smoke-free, with the exception of the casino and selected lounges in...
Indoor smoking is permitted in the Casino, the cigar clubs on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports. Outdoor smoking areas are dependent on the particular ship you are on. Designated...
Duty-free items purchased onboard can be taken to your room and enjoyed during your holiday. However, duty-free alcohol and, in some areas, cigarettes will be delivered on the final day or morning of your voyage.
Guests are not allowed to bring beer or spirits onboard for consumption or any other use. Guests may bring personal wine or champagne onboard in their carry-on luggage. Limit of two 750 ml bottles per stateroom. A corkage fee may be charged for each ...
Yes. Guests who consume their personal wine and champagne in public areas will incur a US$15 corkage fee per bottle. A corkage fee will not be charged for bottles of wine consumed in your stateroom. Guests wishing to bring personal wine and champagne...
Royal Caribbean International's minimum age to sail unaccompanied on sailings originating in North America is 21 years. The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is 18 years. Underag...
We’ve outlined the behaviour expectations for people enjoying a cruise holiday in our Guest Conduct Policy. You can download the policy document here.
Irons and clothes steamers are prohibited items and should not be brought with you on your holiday.
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of t...
Royal Caribbean uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...
An Onboard Expense Account, also known as your SeaPass® account, is the cashless system used for all onboard purchases and services. SeaPass cards are handed out at the pier or will be in your stateroom waiting for you, depending on your ship. The ac...
One of the best things about cruising is the food! And there will be many dining options available to suit most tastes and preferences. However, you are free to bring non-perishable pre-packaged food in limited quantities. While we have many drinks a...
A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at the Cruise Critic website to meet face to face. Royal Caribbean provides a private room, complimentary cold hors d'oeuvres and non-alcoholic drinks, a...
Meet & Mingle events are for registered guests of CruiseCritic.com who have reserved a seven-night (or longer) Royal Caribbean cruise. A minimum of 25 guests is needed to hold a Meet & Mingle.
There is no age requirement for the Meet & Mingle. Although the environment may be more suitable for adults, younger children are welcome to make new friends at these special events also.
Guests are allowed to have two-way radios, more commonly known as walkie-talkies, for onboard personal communications.
Onboard, our Adventure Ocean Youth Program offers adventure (and education) for kids and teens, ages 3-17. We offer different activities and programs for different age groups. Royal Caribbean International requires waivers for the FlowRider® and ice ...
NextCruise is our onboard future cruise booking program available to help you book your next Royal Caribbean adventure. Reasons to book via NextCruise are: The richest offer on any sailing guaranteed (at the time of booking) Get up to $600 in onboard...
Yes, there are ATM services onboard and limited currency conversion services. All cash withdrawals are in US dollars and there is a withdrawal fee to use the ATMs. All onboard purchases are made with your SeaPass card. The Casino is the only place on...
The boarding time for your ship and sailing date is specified in your Guest Holiday Documents. Please do not plan to arrive at the pier prior to the specified time as the ship will not be ready to board guests. Due to new government regulations requi...
If you lose an item onboard, please go to Guest Services where we maintain a Lost and Found service. If you discover that you may have lost an item after you left the ship, please see the following links: English: https://www.chargerback.com/reportlo...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is USD$7.95 per minute and will be automatically charged to your SeaPass account. You can also use Voom, the fastest Internet at sea, or visit the Internet Cafe to keep in...
While onboard you can provide feedback to any of our crew members who will be happy to help make your holiday as enjoyable as possible. You can also ask questions and provide feedback at our Guest Services Desk onboard. At the end of your cruise, you...
If you bring an item that is on the prohibited items list, the item will be confiscated. Depending on the circumstance the item will either be disposed of or returned at the end of your voyage. Items that may be illegal will be turned over to authori...
If you bring an item on the prohibited items list, the item will be confiscated. Your bag will be put aside and you will be sent a notice to come to a secure area to remove the item and pick up the rest of your luggage. Depending on the circumstances...

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