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Questions related to Payment & Cancellation Policies

You can only make payments online if you have booked directly with Royal Caribbean.  If you have made your booking through a travel agent, you will not be able to view or pay balances online, please contact your Travel Agent. Direct deposit payments ...
The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but before full payment is received, we will only increase the price if there is an increase in the cost of any transport included in the price ...
Some qualifying rates apply for the following, including a special third and/or fourth guest rate for anyone who is staying in the same stateroom with two full-fare paying guests. So if you intend on having your children stay in your stateroom, their...
Deposit requirements vary based on length of cruise and the type of stateroom reserved. Generally, deposit guidelines are AUD/NZD $100 per person for 1-5 night cruises, AUS/NZD $200 per person for 6-9 night cruises and AUD/NZD $400 per person for 10+...
For all inclusions, please read our Cruise Fare Inclusion Guide for Australia or New Zealand.
Bookings may only be transferred to a Travel Advisor up until 30 days from creation if the request is made outside of Final Payment and the booking is not paid in full. If a booking has an Air2Sea ticket and/or the transfer request involves a change ...
Service charges for stateroom attendants and dining room staff are included in the fare. Guests will still have the option to reward crew for exceptional service by choosing to provide a gratuity at their own discretion. Guests will simply pay one in...
Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price within 48 hours from the time you booked— just give us a call. You’ll receive the difference as a non-refundable onboard credit inside final...
To secure bookings for shore excursions, beverage packages, spa treatments, VOOM – the fastest internet at sea service, specialty dining and more, visit the Cruise Planner.
The full balance of your cruise reservation must be received no less than 70 days before departure. For Holiday sailings (Christmas, New Year and Easter departures) the full balance must be received no less than 90 days before departure. For Transpac...
Yes, Royal Caribbean takes a temporary daily authorisation hold for each credit or debit card used for Onboard Guest Accounts. Credit cards may incur up to a 10 day hold and debit or Travel Money cards may incur up to 30 day holds.
To purchase On Board Credit you will need to contact our Sales Experts on 1800 754 500.
For sailings booked after March 31st, 2022:  Cruise with Confidence does not apply. Please see below for the Cancellation policy for all sailings booked after March 31st, 2022. Outside of final payment, when a non-refundable deposit cancellation occu...
A refund for the difference won’t be available. However, as prices apply to items purchased at that moment, you can cancel and process a new purchase.  This will generate a refund for your initial purchase. To buy items at the current price, you will...
New prices and/or promotions apply only to new reservations made directly through Royal Caribbean International.  Please consult with your travel agency in regards to pricing and cancellation policies.
Yes! Discounts are available to groups of more than 16 guests if booked through your preferred travel advisor.
The cruise and flights will only be deemed cancelled from the date we receive notice of cancellation from you or your travel advisor. The following cancellation charges will then apply to your cruise: Days prior to cruise departure Cancellation charg...
To secure your reservation, we require a deposit within seven days of your booking, or full payment if you book within 70 days of departure (90 days for holiday cruises and 120 days for Transpacific, Asia reposition, and Round Australia).  Some cruis...
You can make as many partial payments as you like between the time of making a reservation and the balance due date. We do not offer formal payment plans.
Payments made via American Express credit cards may attract a foreign processing fee. We advise you to check the terms and conditions of foreign transactions with your card issuer before making a payment. For guests from New Zealand: Payments made vi...
You can make a payment online by accessing your reservation if you have booked directly with Royal Caribbean following the steps below. If your reservation was generated through a travel advisor, you will not be able to view or pay balances online an...

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