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Questions related to Online Check-In & Boarding Pass

To complete your check-in successfully, visit Online Check-In and have the following information ready: Contact details for each guest checking in Identification Document information for each guest you are checking in such as the Passport (internatio...
We provide complimentary electronic cruise documents (eDocs) to all guests from 45 days prior to sailing once the reservation is finalised and paid in full. Once your cruise documents become available, you can access them through your reservation das...
Successfully completing the online check-in for you and all the guests listed on your reservation will allow you to print all your SetSail Passes.
An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you...
Cruise check-in opens 45 days from sailing date. When it’s time to check in, we recommend you use the Royal Caribbean app to check in all guests on your reservation. The app provides a quick and easy check-in process so you can start your vacation so...
Yes. Just like some land-based hotels, guests can expect to see an initial $99.75 pending charge or authorization on their credit card. This pending amount is used to secure funds for anticipated onboard purchases. Purchases made onboard over the ini...
Completing your check-in online for all the guests in your booking will speed up your boarding time. Guests who do not complete online check-in will be required to check-in manually at the pier, which can take a little more time.
Our staff members at the pier will be more than happy to help you check-in manually and print your SetSail passes.
We are unable to complete the check in for you, as you are required to read and accept terms and conditions. You’re welcome to contact us and we can provide troubleshooting assistance if needed.
We are working to uplift our check-in experience to support a healthy and safe cruise for all guests, crew, and communities where we operate. Check-in will be available once our updates are completed ahead of your sailing. We will notify you by email...

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