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Individual ReservationsAustralia (AEST) Mon - Fri: 8am – 8pm / Sat & Sun 9am – 6pm
New Zealand (NZST) Mon – Friday: 9am – 8pm / Sat & Sunday 11am – 8pm
Located in New Zealand? Call us at 0800 102 123 -
Email: royalcustomerserviceau@rcclapac.com
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Email: crownandanchor.au@rcclapac.com
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Day of Sailing help24/7
Please refer to the contact details listed on your travel documents.
contact us
We are here to help with reservations, Crown & Anchor memberships and general questions. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience.
- What are the pre-cruise testing requirements for my cruise?
- What vaccines are required to travel on a Royal Caribbean cruise?
- What travel documents are required to board?
- What are the top things to know after I have booked a Royal Caribbean cruise?
- When should I arrive at the port terminal to board my cruise ship?
- Can I book back-to-back cruises at this time?
- If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
- When can I check-in for my Royal Caribbean cruise?
- How do I get luggage tags?
- What documents are required to check-in?
- How can I get my Royal Caribbean cruise boarding pass (SetSail Pass)?
- Where do I find my cruise reservation documents?
- Will holds be placed on my credit card when I create an onboard account?
- What's included in Royal Caribbean's ticket price?
- Do I need to make a reservation for dinner in the main dining room?
- What Internet options are available on board Royal Caribbean cruise ships?
- What are the dining options onboard?
- Do I need to make a reservation for entertainment onboard?
- How can I find the deck plans for my cruise?
- What kind of refund am I entitled to if I cancel my cruise booking?
- How do I purchase a Royal Caribbean beverage package? How do I cancel?
- Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
- When is the final payment for my cruise holiday due?
- How can I make a payment on my booking?
- How long do refunds take to process?
contact us
We are here to help with reservations, Crown & Anchor
memberships and general questions.
call us