All guests booked in a Star suite will receive:
- Six weeks before sailing: The Royal Genie will contact the guest and ask them to complete an important survey about the guests’ preferences. Based off the information provided, the Royal Genie will begin preparations to personalize your vacation accordingly.
- Approximately four weeks before: Your Royal Genie will contact you via email in order to finalize the details of your vacation.
All guests booked in a Sky suite will receive:
- Seven days prior to sailing: an email reminder. Additionally, Sky guests will receive an introductory email from an onboard Concierge.
All guests booked in a Sea suite will receive:
- Seven days prior to sailing: an email reminder