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Questions related to Private Journeys

Do I receive a refund for my shore excursion if the ship misses a port?
Yes. A refund will be given if a shore excursion is cancelled due to a ship missing a port of call. 
Can you provide accessible transportation for shore excursions?
Any accessible needs should be directed to the experts on our Accessibility Shore Excursion team at royalspecialservicesuk@rccl.com.
Are your shore excursions offered by insured Tour Operators?
Yes. Shore Excursions are offered by insured tour operators who act as independent contractors.
Will the ship wait for guests on a shore excursion?
When you book a shore excursion through Royal Caribbean, we guarantee that if your tour is delayed, the ship will wait for you. In the unlikely event that your tour is significantly delayed, and the ship cannot wait, we will make all the arrangements...
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